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bluevm support ticket

bluevm support ticket

inklightinklight Member
edited April 11 in Help

Hi , i had been with bluevm since ~3 years and last year their service becomes turning very bad , my server is shutdown for three day now and I open thieck there and they didn't response . Even they not shown any announcing about failure on their servers recently .

Comments

  • open one more TK?

    Thanked by 2dragon1993 RapidDedi
  • hostdarehostdare Member, Provider

    @nick from colocrossing can help you

    HostDare - One of the cheapest and coolest providers online! :) | Our premium unmanaged vps plans | Cheap Shared Hosting

  • JorboxJorbox Member
    edited April 11

    Call them if possible Contact them on FB, twitter, servers being offline for 3 days is scary I hope they are not deadpooled

  • MikeAMikeA Member, Provider
    edited April 11

    @Jorbox said: Call them if possible servers being offline for 3 days is scary

    Looks like it's just OPs server, maybe I'm wrong though.

    Edit: Apparently I'm wrong!

    ExtraVM - DDoS Protected VPS
    OpenVZ & KVM - US, CA, FR, AU

  • NickNick Administrator
    edited April 11

    @inklight said: Hi , i had been with bluevm since ~3 years and last year their service becomes turning very bad , my server is shutdown for three day now and I open thieck there and they didn't response . Even they not shown any announcing about failure on their servers recently .

    Toss me a ticket number and I can take care of you in the morning, sadly we have ran into a slew of issues over the weekend.

    Thanks!

  • inklightinklight Member
    edited April 11

    @Nick said: Toss me a ticket number and I can take care of you in the morning, sadly we have ran into a slew of issues over the weekend. Thanks!

    Hi Nick thanks for your attention , Ticket umber is 315200 I just got reply from your staff today saying the issue was hardware issues .

  • NickNick Administrator

    Thanks boss, I will personally touch base with you via that ticket today!

  • defaultdefault Member

    I always read reviews before buying. BlueVM was bought by ChicagoVPS. A long time ago BlueVM was a good provider. Then it started changing to worse and in the end was sold to ChicagoVPS. Since then I canceled all services and I still avoid BlueVM/ChicagoVPS.

    Black Friday 2016 winner: vstoike - thank you @veesp

    Cyber Monday 2016 winner: vortexnode - thank you @VortexMagnus

    Thanked by 1inklight
  • I also have two services that won't boot up. I did get a reply from "Milan P" who said "Sorry for the delay in our response, our ticket queue has been backed up while we work through the hardware issue(s) that has taken place. Meanwhile, your patience is highly appreciated. "

    I agree that BlueVM is a bad host, but I only went with them for a super cheap deal and never put anything important on the servers.

  • NickNick Administrator

    @paroxsitic said: I also have two services that won't boot up. I did get a reply from "Milan P" who said "Sorry for the delay in our response, our ticket queue has been backed up while we work through the hardware issue(s) that has taken place. Meanwhile, your patience is highly appreciated. "

    I agree that BlueVM is a bad host, but I only went with them for a super cheap deal and never put anything important on the servers.

    Apologies on your issue as well, technicians are doing their best however message me your ticket number so I can personally take care of it and credit you for your downtime.

    Thanks!

  • @Nick said: Apologies on your issue as well, technicians are doing their best however message me your ticket number so I can personally take care of it and credit you for your downtime.

    Thanks!

    821503 and 772542

  • xaitmixaitmi Member
    edited April 12

    BlueVM is still around? Damn lol.

    Left that boat years ago when things were going south.

    This thread brought back all the GreenValueHost memories. Haha.

    Thanked by 1HyperSpeed
  • NickNick Administrator

    @paroxsitic said:

    @Nick said: Apologies on your issue as well, technicians are doing their best however message me your ticket number so I can personally take care of it and credit you for your downtime.

    Thanks!

    821503 and 772542

    Thanks boss, looks like you were on the same setup that had some issues.

    We will address it today further for you, thanks!

  • @Nick said:

    @paroxsitic said:

    @Nick said: Apologies on your issue as well, technicians are doing their best however message me your ticket number so I can personally take care of it and credit you for your downtime.

    Thanks!

    821503 and 772542

    Thanks boss, looks like you were on the same setup that had some issues.

    We will address it today further for you, thanks!

    Hi, can you please look at ticket #313563? I sent you a pm earlier, but you didn't seem to have seen it.

  • NickNick Administrator

    @heyits_bob said:

    @Nick said:

    @paroxsitic said:

    @Nick said: Apologies on your issue as well, technicians are doing their best however message me your ticket number so I can personally take care of it and credit you for your downtime.

    Thanks!

    821503 and 772542

    Thanks boss, looks like you were on the same setup that had some issues.

    We will address it today further for you, thanks!

    Hi, can you please look at ticket #313563? I sent you a pm earlier, but you didn't seem to have seen it.

    I see the PM and will reply today.

  • Alright that's it my VPS server down now for 5 days , even I'm not that Profession on hardware technical but I know this staff wont take that long . I done one mistake by renewing my subscribe .

  • NickNick Administrator
    edited April 12

    Sorry you feel that way, we don't provide support via forums so I have updated your ticket with the status of the system you were on and I will continue to interface with you there.

  • flatflat Member

    Any update on this? My server has been down for about a week now. ticket 848671 I know you're having hardware issues but this seems a bit much.

  • NickNick Administrator

    @flat said: Any update on this? My server has been down for about a week now. ticket 848671 I know you're having hardware issues but this seems a bit much.

    Answering tickets personally as best as I can once escalated.

    I'll update yours today :)

  • flatflat Member
    edited April 15

    @Nick said:

    @flat said: Any update on this? My server has been down for about a week now. ticket 848671 I know you're having hardware issues but this seems a bit much.

    Answering tickets personally as best as I can once escalated.

    I'll update yours today :)

    Thanks. Is there a reason the server status page isn't updated? If there had been something there I might not be bugging you guys as much :)

  • NickNick Administrator
    edited April 15

    @flat said:

    @Nick said:

    @flat said: Any update on this? My server has been down for about a week now. ticket 848671 I know you're having hardware issues but this seems a bit much.

    Answering tickets personally as best as I can once escalated.

    I'll update yours today :)

    Thanks. Is there a reason the server status page isn't updated? If there had been something there I might not be bugging you guys as much :)

    I don't think that out of date whmcs tool has been used in a while.

  • Nick just informed me, for my both my VPS (one in NJ and one in LA i believe) that they cannot retrieve data from the hard drives and he said

    "we are considering this system fully dead."

    I think this is the end of blueVM.

    Does anyone have any suggestions on what I can do for the data loss?

  • NickNick Administrator

    @paroxsitic said: Nick just informed me, for my both my VPS (one in NJ and one in LA i believe) that they cannot retrieve data from the hard drives and he said

    "we are considering this system fully dead."

    I think this is the end of blueVM.

    Does anyone have any suggestions on what I can do for the data loss?

    Ran into a lot of issues with the old Feather CP setup sadly, I can give you a $50 credit at one of our sister companies if you would like? Just update your ticket and let us know.

    Thanks!

  • @inklight it would be better if you look for another provider, I had a VPS with them (i was a good deal with DA included) but support never didnt responded when I requested a license reactivation and the problems with the VPS (downtime).
    @Nick Bluevm has been a long forgotten child for CC, why are you keeping the site up when support is none existent?

  • NickNick Administrator
    edited April 20

    @thekreek said: @Nick Bluevm has been a long forgotten child for CC, why are you keeping the site up when support is none existent?

    We love all of our children :)

    There have been internal talks about merging BlueVM into another consumer division, we are reviewing the matter now and will probably roll with it. Customers can then benefit from a better setup/team and we can phase out the old BlueVM.

    We'll know more soon™

    Thanked by 2netomx Hxxx
  • @Nick my VPS was down for 2 months, I didnt got a reply from support, can you guess what was my next move?
    Move away from bluevm and start again with my setup

  • NickNick Administrator
    edited April 20

    @thekreek said: @Nick my VPS was down for 2 months, I didnt got a reply from support, can you guess what was my next move?
    Move away from bluevm and start again with my setup

    Sorry to hear that, glad it worked out well in the end for you @thekreek.

  • @Nick worked well? If your referring to bluevm thats a no.
    If you mean it for using another provider, then its a yes.

  • flatflat Member

    Still haven't heard anything. Assuming mine was one of the total losses.

  • seedzseedz Member
    edited April 21

    @Nick Can you check my ticket plz #206525

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