Dacentec.com ~ 11 month review
I found a sweet Rent-To-Own Deal on Dacentec , Supermicro 2xL5420 16GB 2x1TB. After 12 months of paying for the server I would own it, and you can have it shipped from the DC to you, so that sounded like a good investment. I stuck with them for 11 months, and until the past week it has been wonderful.
Their support was timely, knowledgeable & helpful, my server was NEVER offline to my knowledge, the network was fast. I never had any issues, and barley had to open any support tickets (regarding this server). I was super happy, happier then I've ever been with a provider, and would HIGHLY recommend them to this point.
But as of the past week, I've been having network problems. For some reason now me, and my clients, can only get 1,680kbps MAX from the server, where we use to be able to MAX out our connections with it. This is unusable for me, as I use it for a plex media server myself, and stream large files.
Notes before going on: 1- I have not changed any settings on my server in ages, and it was working fine until about a week ago 2- my clients are spread across the country with different ISP's, and I've tried with VPN's and other dedi's, yielding the same results, so I know its not just my ISP. 3- the only way I'm am only able to get a good connection is when its within the Dacentec network, and that's it (i.e on another VM on the same subnet). 4- I have gotten all my clients, and myself to run a tracert to my server, and we all timeout infinitely once we hit a cretin point.
Now, I could be wrong, but I think its decent evidence its not just my network. So I went ahead with that evidence, contacted support and got the following response "Unfortunately the network issues you are experiencing are not coming from our side and is not within our jurisdiction. It looks like the packets are getting lost before they even get to our network."
That's it. They just kind of blew me off, and did not try to work with me. I thought I provided decent proof its not just my issue, since its happening to all my clients too. They offered to run a test but said it was fin. So now, I'm just stuck.... They seem to not even want to consider its their network giving issues.