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Are VPS6.net employees from India?
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Are VPS6.net employees from India?

bizzardbizzard Member
edited May 2013 in General

I am customer of vps6.net and had around 10 VPS's with them. Wasn't satisfied with their uptime and had cancelled all except one Xen, of 1GB RAM. Recently, it has become highly unstable and I have used their ticketing system for support. Earlier the names of support team members were like Chris Parr, Christopher C, etc and Chris Parr was very friendly. Now, the names are Malarkodi S, Dinesh Kumar, Manjunath K, etc which sound more like Indian (I am from India and so these names are very common to me).

The support and service was never upto the mark and its there, where I have the largest number of support tickets created. Does anyone have any vps with them and whats your experience? Anyone have any idea whether the company is now being operated by Indians?

My personal blog: Bizzard.info
Come join me on Diaspora, the privacy aware Social Network

Comments

  • bizzardbizzard Member

    My issue is that the HTTP, SSH and port 10000 were webmin runs are all down and I can't even access the serial console with details provided in solus vm panel. But, I receive response for ping requests. And now, they asks me for the server password to look into the issue. No other providers till now has put forward such a requirement. Is that a professional way to deal with such issues?

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • shovenoseshovenose Member, Provider

    Of course you should give them the password so they can help you!

  • jarjar Provider

    Sounds like they're looking into it for you.

    @bizzard said: Is that a professional way to deal with such issues?

    Yes. Sometimes a password is necessary. I know nothing of Xen, so I don't know how necessary. I know it never is under OpenVZ because that's just how that toolset works.

  • DamianDamian Member

    The support is indeed Indian. The company is in the process of being sold or has been sold or otherwise in limbo of such.

  • jarjar Provider

    @Damian said: The company is in the process of being sold or has been sold or otherwise in limbo of such.

    Wait... I thought that was what we were all assured wouldn't happen with the integration into servergurus.

  • VPS6.NET, LP
    ID#: L220436 (MT)
    Opened: December 25, 2011

    109 E. 17th St., Suite 4107
    Cheyenne, WY 82001, USA

    maybe the support are external freelancer support, or something.

    Nothing for the moment

  • EpidriveEpidrive Member, Provider
    edited May 2013

    Basically the American government was supposed to launch a counter missile to north korea while they pulled back the american soldiers in iran months ago. The french on the other hand is still supporting the mali government due to common interests, as such i believe vps6 started to outsource their helpdesk to an indian agency.

  • SpiritSpirit Disabled
    edited May 2013

    @Damian said: The company is in the process of being sold or has been sold or otherwise in limbo of such.

    As usually. Dann "it's not me" Fry production.

  • DamianDamian Member

    @jarland said: Wait... I thought that was what we were all assured wouldn't happen with the integration into servergurus.

    You should know by now that Dan Fry = build and sell :P

  • jarjar Provider

    @Damian said: Dan Fry = build and sell

    Yeah I know, I thought that sale was already done :P

    Foiled again haha

  • bizzardbizzard Member

    I have went through all the previous threads about VPS6.net here at the earlier days, when I bought the VPS and I have personally experienced their services. Two reasons why I am still keeping this VPS with them is that Xen was better than all their OpenVZ, which I had and I have few refund credits with them which they told they can't refund via paypal.

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • bizzardbizzard Member

    @Damian said: The company is in the process of being sold or has been sold or otherwise in limbo of such.

    @Damian What makes you think so?

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • DamianDamian Member

    @bizzard said: @Damian What makes you think so?

    Because they're looking for a buyer? I don't think I understand the question....

  • rds100rds100 Member

    vps6.net always seemed a little fishy to me, with the tons of obviously fake / paid reviews they had.

    -

  • shovenoseshovenose Member, Provider

    how much are they looking to sell for?

  • jarjar Provider

    @shovenose said: how much are they looking to sell for?

    I don't know where this sale is listed, but I can assure you that no bank would give you the amount.

  • shovenoseshovenose Member, Provider

    lol. I want to know where the sale is listed.

  • jarjar Provider

    Me too.

    @Damian said: looking for a buyer

    Hook me up with a link :)

  • bizzardbizzard Member

    @Damian said: Because they're looking for a buyer?

    Is there any link where I can find more details on that?

    Also, do you guys feel I should give my root password to them? I have used the same in some other vps's an have forgotten about them, since I frequently use ssh keys to login. So, I don't have much faith in handing that over. I have also tried a password reset from their solusvm panel. Even though it says it was successful, I am not sure about it.

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • jarjar Provider

    @bizzard said: it says it was successful

    Give them that one then.

  • MunMun Member without signature

    I personally have never handed over a password.

  • bizzardbizzard Member

    I don't know whether they are working on it or anything, but the server is now online and I could login through ssh. But I can't start any service including Apache or mysql. On inspecting, I found that the mysql configuration has been overwritten by some other stuffs. Even though I can login to webmin, I can't find any of the usual options inside, which adds to my feeling that other files are also modified.

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • I have used them about 1 year ago.The issues are exactly the same as you described.My vps used to go down randomly totally unstable.I bought about 4 vps,all faced the same.so they have not changed still...

    I am not Rick

  • @bizzard Just bail.

  • bizzardbizzard Member

    Many files in the server are giving me Input/Output error. Trying to make a backup of everything, before anything more serious happens.

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • MunMun Member without signature

    @bizzard side topic, from an American point of view the most tense place on earth is India / Pakistan. Thoughts? (can PM me if you like so I don't fully derail the thread)

  • @Mun said: @bizzard side topic, from an American point of view the most tense place on earth is India / Pakistan. Thoughts? (can PM me if you like so I don't fully derail the thread)

    trolling?

    I am not Rick

  • MunMun Member without signature

    @ftpit said: trolling?

    Ughh no, rather a serious concern.

  • support123support123 Member
    edited May 2013

    @Mun said: Ughh no, rather a serious concern.

    It depends on the place you live.India is country with big population so you cannot generalize.If you live in border facing Pakistan and china ,answer is "yes"

    I am not Rick

  • MunMun Member without signature

    @ftpit said: It depends on the place you live.India is country with big population so you cannot not generalize.If you live in border facing Pakistan and china ,answer is "yes"

    From what I can see it is bad, but that is through media and the US gov't. Any actual feedback from someone in the country would be more beneficial then what I have.

    So no, anyone in India/Pakistan would have a better perspective then I do.

  • GaNiGaNi Member

    Outsourcing in India is Incredibly cheap! Just like IC fabrication in China.

  • support123support123 Member
    edited May 2013

    @Mun I am from there actually so feedback is real

    @GaNi said: Outsourcing in India is Incredibly cheap! Just like IC fabrication in China.

    But you need to find the right worker as well for quality work.It is best if you live inside and they work under your directly.

    I am not Rick

  • bizzardbizzard Member

    I just wanted not to derail the thread and had replied to @Mun by PM. Since you guys are into it, let me express my views too.

    I am from the southern part of India and for us, what looks more serious is the Palestine/Israel issue and the Korean issue. Earlier it was Iraq and Afghanistan, when the war was on.

    Being neighbors, India has few issues with Pakistan and China in the case of borders. But those are more related to political stuffs and can be solved in a round table meeting. In my personal opinion, nothing that worse is gonna happen even if its left as it is now.

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • DamianDamian Member

    Nevermind, sale's already completed.

    Carry on.

  • Instead of giving them your root password ask them for their public key. You can then add that to your authorized_keys file and they can log in as root. Once they've done their work you can remove the key. Of course you are still giving them root access and they can do anything they like on your server but at least your aren't opening yourself up to bruteforce SSH attacks in the meantime.

    BTW where in South India are you? Tamilnadu?

  • bizzardbizzard Member

    Well, the VPS6.net support can't help much. Many files are corrupted and most of them feels like the ones in use by the server, including the logs. Feels like the server was rebooted or shut down forcefully. Is there any way I can confirm what has happened?

    Backing up as much as I can to a different server now. Also, is it recommenced to run a file system check on the vps? If so, what all arguments to be given?

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • bizzardbizzard Member

    @Abdussamad said: Instead of giving them your root password ask them for their public key

    At that time, I couldn't even login to the server.

    @Abdussamad said: BTW where in South India are you? Tamilnadu?

    Nops. Kerala; God's own country :)

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • bizzardbizzard Member

    @Damian said: Nevermind, sale's already completed.

    Carry on.

    Can you throw some light into it?

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • AbdussamadAbdussamad Member
    edited May 2013

    @bizzard said:

    Backing up as much as I can to a different server now. Also, is it recommenced to run a file system check on the vps? If so, what all arguments to be given?

    Put a blank file named forcefsck in the root folder of every file system you want to check. Then reboot. So for example:

    touch /forcefsck
    touch /home/forcefsck
    reboot

    Edit: Of course you will need access to the server. Otherwise get your provider to do it for you.

  • bretonbreton Member

    VPS6

    Oh, I remember that guy... What was his name, can someone remind me?

  • SpiritSpirit Disabled
    edited May 2013

    Dann Fry (or one of his plenty fake identities).

  • @Spirit was it really that guy?

    Security Consultant

  • @bizzard said: Kerala

    Aaah Kalaripayattu

    Happy to be alive and kicking!

  • SpiritSpirit Disabled
    edited May 2013

    @eastonch said: @Spirit was it really that guy?

    @eastonch - yes of course, it was one of his companies - that's indisputable as even ServerGurus "admitted" that they bought VPS6.net from him after evidences about Dann Fry involvement (domain whois, old forum logs..) was already exposed at LET. He was caught. Old story.

  • JeffreyJeffrey Member

    I've always been suspicious about VPS6. I haven't purchased a VPS in a very long time, most likely because I run all my servers myself from my home network on my old spare Pentium 4 machine

  • bizzardbizzard Member

    @Abdussamad said: touch /forcefsck

    touch /home/forcefsck
    reboot

    Thanks for the tip. Will try it after moving some more data.

    @vRozenSch00n said: Aaah Kalaripayattu

    Yep. And Kathakali(http://en.wikipedia.org/wiki/Kathakali) and Vallam Kali(http://en.wikipedia.org/wiki/Vallam_Kali) too :)

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • @bizzard said: Kathakali

    Love the Mahabharata epic :)

    Happy to be alive and kicking!

  • praveenpraveen Member
    edited May 2013

    @bizzardee, vere valla nalla companeem nookikolu..

  • bizzardbizzard Member
    edited May 2013

    @praveen said: @bizzardee, vere valla nalla companeem nookikolu..

    Glad to see a malayalee over here. But I think being a worldwide community, its better to stick on some language which all could understand :)

    btw, I have a couple of VPS with mos of the top LEB providers over here as well as few others which are not low end. Keeping this one with VPS6.net just because I had some refund credits over there. From my experience, I won't recommend it to anyone.

    @Damian said: Nevermind, sale's already completed.

    Any update on that?

    @vRozenSch00n said: Love the Mahabharata epic :)

    :)

    My personal blog: Bizzard.info
    Come join me on Diaspora, the privacy aware Social Network
  • DamianDamian Member

    @bizzard said: Any update on that?

    It's done and over... there isn't really anything to update.

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