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    Happy New Year from AlienVPS!
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    Happy New Year from AlienVPS!

    JoelJoel Member
    edited January 2012 in General

    Well, 2 day old VPS, and Happy New Year from AlienVPS:

    image

    Nothing in the announcements as of yet on their website, and it's not the VPS that's down it's the whole node as nickmoek is on the same node. I guess for anyone thinking that 2012 was meant to be a better year for AlienVPS they have really kicked this off on the wrong foot.

    «1

    Comments

    • JackJack Member, Provider

      I woke up to some nasty things too.

      2012 not a good start! :(

      RIPE NCC member | Contact me for IPv4 & IPv6 & ASN

    • Is this the NY15 node? One of them has the VSwap and kernel panics are going to happen, constantly. Something tells me this is what their facing.

      Stargaze - Lightspeed Beyond. Stargaze Minecraft Join Today. Vanilla Forums included.
    • @Blackstorm72 said: Is this the NY15 node?

      Nope, it's NY12

    • Blackstorm72Blackstorm72 Member
      edited January 2012

      @NickM said: Nope, it's NY12

      http://www.webhostingtalk.com/showthread.php?t=1111030

      That's why I asked. I swear its the VSwap with the Kernels and how they react. @KuJoe I believe had this issue (correct me if I'm wrong Joe) and I think Brandon from EnetSouth was testing and had kernel attacks too.

      That's probably what's causing all this downtime, and they refuse to respond. What else could it be? ...don't answer that... yeah could be a lot of other things, but that's my guess.

      Stargaze - Lightspeed Beyond. Stargaze Minecraft Join Today. Vanilla Forums included.
    • Hmm, reading on, perhaps they forgot to disable the VSwap in NY12? :/

      Stargaze - Lightspeed Beyond. Stargaze Minecraft Join Today. Vanilla Forums included.
    • I'm definitely not impressed with how they're handling this.

      image

    • FranciscoFrancisco Top Provider

      @Blackstorm72 said: That's why I asked. I swear its the VSwap with the Kernels and how they react. @KuJoe I believe had this issue (correct me if I'm wrong Joe) and I think Brandon from EnetSouth was testing and had kernel attacks too.

      That's probably what's causing all this downtime, and they refuse to respond. What else could it be? ...don't answer that... yeah could be a lot of other things, but that's my guess.

      We've already proved that vswap is workable, and stable, when managed correctly. Infact, it seems SolusVM is following our works and introduced some of the vswap fixes we documented into their mainstream code.

      Francisco

      BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
      BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
    • @Francisco said: We've already proved that vswap is workable, and stable, when managed correctly. Infact, it seems SolusVM is following our works and introduced some of the vswap fixes we documented into their mainstream code.

      Francisco

      Really? I must be far behind these days...
      Anyway - I don't see AlienVPS properly doing this correctly. Too many 'down' situations from New York nodes. Las Vegas seems rather ok, on the other hand.

      Stargaze - Lightspeed Beyond. Stargaze Minecraft Join Today. Vanilla Forums included.
    • FranciscoFrancisco Top Provider

      @Blackstorm72 said: Really? I must be far behind these days...

      Anyway - I don't see AlienVPS properly doing this correctly. Too many 'down' situations from New York nodes. Las Vegas seems rather ok, on the other hand.

      Yes, we even documented the trials, fixes, etc, publicly :) I fully expect more hosts to roll out .32 in the coming weeks as they catch wind of it.

      http://www.lowendtalk.com/discussion/682/trial-buyvm-needs-people-to-help-test-vswap#Item_227

      BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
      BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
    • Doesn't VSwap work fine with AMD proc's, I thought people were only having trouble on Intel boxes?

    • FranciscoFrancisco Top Provider

      @Kairus said: Doesn't VSwap work fine with AMD proc's, I thought people were only having trouble on Intel boxes?

      Nope.

      There is design flaws/bugs in how vswap works and it can really throw a node off or simply panic like many (including us) saw. We've addressed it and are feeling confident in the public testing of vswap on our nodes. :)

      Francisco

      BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
      BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
    • KuJoeKuJoe Member, Provider

      I don't recall ever having issues with vSwap specifically, but if it has vSwap then they're using CentOS 6 in which-case, I do know how easy it is for any VPS to cause a kernel panic in older kernels (haven't tested it since we stopped messing with CentOS 6). :(

      -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
      Need backup space? Check out BackupDragon
    • KuJoeKuJoe Member, Provider

      One thing I loved about CentOS 6 was that the disk write speeds were easily 50-60MB/s faster with the 2.6.32 kernel.

      -Joe @ SecureDragon - LEB's Powered by Wyvern in FL, CO, CA, IL, NJ, GA, OR, TX, and AZ
      Need backup space? Check out BackupDragon
    • Looks like somebody went out drinking last night and forgot about the Nodes. haha

    • I just got a VPS 2 days ago from AlienVPS as well, on NY 12. Its been down for nearly 24 hours now..

    • NY9 is also down for many hours now. I can confirm that the number of times when my vps was down increased in the last half month.

    • I am not sure, but as Fran says, I think all these downtimes are related to vSwap. I am in old nodes without vswap and my experience is good (lv9 and ny11). Still afraid because lots of people are saying here that they doesn't answer tickets and so, but until now, I haven't required almostg any support.

    • FranciscoFrancisco Top Provider

      @yomero said: I am not sure, but as Fran says, I think all these downtimes are related to vSwap. I am in old nodes without vswap and my experience is good (lv9 and ny11). Still afraid because lots of people are saying here that they doesn't answer tickets and so, but until now, I haven't required almostg any support.

      I didn't say this or that if it was because of it, I simply said vswap can be stable if handled properly :)

      Francisco

      BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
      BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
    • @Francisco said: I didn't say this or that if it was because of it, I simply said vswap can be stable if handled properly :)

      Yeah yeah, I thought about this

      @Francisco said: There is design flaws/bugs in how vswap works and it can really throw a node off or simply panic like many (including us) saw

      :P

    • @NickM, at least you got a reply. It seems like a lot of people aren't receiving replies to their tickets.

      AlienVPS should not have tested Vswap with a special like that. Seems like a stupid move to begin with. But maybe they wanted to fill the new nodes as quickly as possible.

    • bretonbreton Member
      edited January 2012

      Vswap problems
      @Centaur said: But maybe they wanted to fill the new nodes as quickly as possible.

      That reminds me of enet~

    • What's more important is when the service is going to be restored.

    • Well, I just replied to my ticket, asking again for at least an ETA on the resolution, and either their ticket system crashed, or they just plain shut it off, since it's no longer loading.

    • They could just turn it off, sure, considering that all our tickets and questions are technically a noise to them.

    • JoelJoel Member
      edited January 2012

      27 hours of downtime, it came back up, now gone again. And their only update is that they had an issue with their billing software. Must be all the people issuing refunds and chargebacks due to their complete contempt for their customer base not to put a notification up.

      I now officially have had more downtime than uptime with AlienJunk.

    • They always have problems, I have a server with them, that's up and down as well.

    • huluwahuluwa Member
      edited January 2012

      They said they do NOT offer refund.

      @Joel said: Must be all the people issuing refunds and chargebacks due to their complete contempt for their customer base not to put a notification up.

      Additionally, we do not offer refunds (as stated in the signup agreement).

      Do...dudu

    • I'm on node NY12. It's up and down twice today. Now the vswap has gone and I hope this time the problem could be solved.

    • Anyone else think that joel had joined alienvps staff upon reading the title?

      Described as "Biggest. Troll. Ever." by cowboy Francisco -Now 2 times!

    • @net I did :D

      Proud member of the VPS Collectors Club

    • @breton, well people have been experiencing symptoms of overselling on WHT with them. They announced that they were going to add 10 new nodes. Shortly after that they offered the new special. So it does seem suspicious that they bring out new nodes with Vswap, and then load them up as quickly as possible. Without thoroughly checking if it is stable.

      However, they are still newish, so they might be experiencing growing problems. But why haven't they frozen sign ups yet, if they can't handle the excess sign ups. That would only seem logical. Stop sign ups first, make sure you have capacity and sort out current problems and then continue.

      Nothing as bad as bad publicity and mad customers.

    • My vps is up now on NY12, while being extremely slow. Vswap is now disabled, so I'm guessing that was the cause of the downtime.

    • @dancom96 said: My vps is up now on NY12, while being extremely slow. Vswap is now disabled, so I'm guessing that was the cause of the downtime.

      I'm on NY12:

      [email protected]:~$ free -m
                   total       used       free     shared    buffers     cached
      Mem:           192         34        157          0          0         10
      -/+ buffers/cache:         24        167
      Swap:            0          0          0
    • @NickM said: I'm definitely not impressed with how they're handling this.

      I guess the responses in your ticket is what a $5p/hr tech gets you, monkeys.

      The zoo keeper replied today, dropping VSwap is apparently resolving the issue... so advertise one thing, then change it to whatever you want later.

      image

    • Well, you have all the RAM, and in Centos 6 nodes you use less RAM, so, anyway you can be 'happy' :P

      Also you got a free month, which isn't so bad, because it seems thety don't have any SLA and evade all the questions related...

    • lol at Russell.. 'I reject your reality and substitute my own'

      Linux noob willing to learn.

    • tommytommy Member
      edited January 2012

      01:32:12 up 1:06, 1 user, load average: 0.28, 0.23, 0.15

      :(

      Let's bet which dot-name will collapse first ;)

    • My VPS is down again, so is their website, client area and hypervm cp. They are ignoring my ticket and I have also received no compensation whatsoever.

    • Linux noob willing to learn.

    • @Freek said: Their website is up from here.

      http://www.downforeveryoneorjustme.com/alienvps.com

      Try this ;) https://my.alienlayer.com/
      SolusVM is down as well.

      • my VPS is offline again, no surprise there!
    • AbhishekAbhishek Member
      edited January 2012

      this is not looking good for my VPS :-(

      I got a ticket reply that swap space will be gone and another reply that since there are some issues with burst ram they are giving 220MB RAM constant.

      My question is

      Since the initial vps was 190MB RAM/220swap how is giving constant 220MB ram fair?

      @Joel - they don't seem to be keen on giving me any extra month usage. Guess I need to stop sounding like a laid-back customer in the tickets.

    • @Abhishek said: how is giving constant 220MB ram fair?

      It is not, they sold one package, and 3 days later deliver something entirely different. If I wanted something different hell I would of bought something different from another provider. My whole reasoning for going with them was because it was 192mb ram, 220mb VSwap. And on location choice, I picked New York as VSwap was available there, it was not available out of their Las Vegas network. They seem to think whatever is good enough, when it isn't.

      If you can't supply what you advertised then refund and relationship finished.

      @Abhishek said: @Joel - they don't seem to be keen on giving me any extra month usage. Guess I need to stop sounding like a laid-back customer in the tickets.

      Another month of something you didn't order/want is pointless.

    • http://my.alienlayer.com/index.php is loading fine here but I do understand your anger/frustration about the the not delivering what they promised.
      Been there, done that lot's of times with other companies.

      Linux noob willing to learn.

    • Now it is, but when you directed @dancom96 to "isitdownforeveryoneorjustme" it was not correct, you weren't to know as their main site was up and all looked ok to you. However their client portal, solus portal and a number of nodes went down.

    • @Joel I see.

      Linux noob willing to learn.

    • @Joel - Can you keep this thread posted, if you ask for a refund and get it. It would be helpful for others.

    • @Abhishek said: @Joel - Can you keep this thread posted,

      I just did a huge update here ( http://www.lowendtalk.com/discussion/1030/webrulon.com-alienvps.com-the-ultimate-scam ) and on WHT.

      @Abhishek said: if you ask for a refund and get it. It would be helpful for others.

      The best way to achieve this will be to ring paypal when it comes to virtual goods. As I use them for our merchant facilities (VirtualPos) I have access to their business line here in Australia. Whenever requesting a refund for virtual goods after you open the dispute it's important to ring and talk to someone. If enough people open disputes in the same time frame then it may be favorable to the customer.

    • AbhishekAbhishek Member
      edited January 2012

      @Joel - Thanks for the information and elaborate post. Lets see what we can get back out of this mess.

      Update - I see this now

      [email protected]:~$ free -m total used free shared buffers cached Mem: 220 69 150 0 0 34 -/+ buffers/cache: 34 185 Swap: 220 0 220

      I wonder if it's stable now, since they re-enabled the swap.

    • edited January 2012

      Joel vs Webhostingtalk.
      Smiley face

      Described as "Biggest. Troll. Ever." by cowboy Francisco -Now 2 times!

    • The mighty australian twists and turns as Russells army of 'happy customers' come towards him.. http://www.webhostingtalk.com/showthread.php?t=1113846

      Described as "Biggest. Troll. Ever." by cowboy Francisco -Now 2 times!

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