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Your LowEND support ticket created ticket id #6969
What support said?
Thank you for contacted low end support, your ticket has been doubled
Logged a ticket but no response which is odd, normally you have an instant recognition of the ticket via automated email with a reply soon after
It is Sunday. Why are you posting this here?
Btw, i ate a piece of bread 7 minutes ago
1669625294
Okay.
Random, but did you choose Debian 12 for your instance by any chance? I have 2 instances on the same node in SJ. One running Ubuntu 22.04 (which I upgraded to 24.04).. and one I set up for the first time with Debian 12 recently.
I was having a bunch of packet loss issues as well, to the point that it took forever to run
apt upgradefor the first time. After a while of not being able to figure out why -- and knowing Ubuntu was running fine, but since I was planning on moving all my instances to Debian anyway, I decided to try installing Debian 11 and manually upgrading to 12. I wasn't having the same packet loss issues.. so it seems the 12 template might be misconfigured in some way. I didn't really dig too deep.You got 49% what you need 51% for? Greedy fuck
Using Ubuntu 22.04, support initially said it was just my vps on the node having issues then said it was more like network issues, connectivity is better but still some random periods of time with high packet loss
Over the last month i have been having intermittent network issues. Sometimes outages as long as 10 minutes. Did open a ticket but support insisted that it is only my VPS and there is no node issue. Hmm. Did a speedtest recently and i found the connection to southeast asia really bad...
Basic Network Info
Primary Network : IPv4
IPv6 Access : ❌ Offline
IPv4 Access : ✔ Online
ISP : tzulo, inc.
ASN : AS11878 tzulo, inc.
Host : tzulo, inc.
Location : Chicago, Illinois-IL, United States
Location (IPv4) : San Jose, California, US
Speedtest.net (Region: GLOBAL)
Location Latency Loss DL Speed UP Speed Server
ISP: tzulo
Nearest 37.66 ms 0.0% 6525.41 Mbps 2467.90 Mbps Ideatek Telcom - Wichita, KS
Kochi, IN 384.84 ms 0.0% 3131.07 Mbps 266.48 Mbps Asianet Broadband - Cochin
Bangalore, IN 251.89 ms 0.0% 2962.44 Mbps 337.62 Mbps Bharti Airtel Ltd - Bangalore
Chennai, IN 222.07 ms N/A 3625.42 Mbps 388.31 Mbps Jio - Chennai
Mumbai, IN 240.49 ms 0.0% 2989.29 Mbps 229.32 Mbps i3D.net - Mumbai
Delhi, IN 326.53 ms 1.3% 102.83 Mbps 5.78 Mbps Tata Play Fiber - New Delhi
Seattle, US 18.68 ms N/A 5185.06 Mbps 4275.77 Mbps Comcast - Seattle, WA
Los Angeles, US 8.01 ms 0.0% 5729.86 Mbps 8043.09 Mbps ReliableSite Hosting - Los Angeles, CA
Dallas, US 42.04 ms 0.0% 5011.85 Mbps 2083.57 Mbps Hivelocity - Dallas, TX
Miami, US 71.92 ms N/A 2653.56 Mbps 865.59 Mbps Dish Wireless - Miami, FL
New York, US 69.91 ms 0.0% 6185.84 Mbps 1448.28 Mbps GSL Networks - New York, NY
Toronto, CA 74.84 ms 0.0% 5348.72 Mbps 1266.68 Mbps Rogers - Toronto, ON
Mexico City, MX 63.37 ms N/A 6413.44 Mbps 1415.66 Mbps INFINITUM - Mexico City
London, UK 130.28 ms 0.0% 5447.64 Mbps 805.82 Mbps VeloxServ Communications - London
Amsterdam, NL 149.82 ms 0.0% 4960.36 Mbps 391.83 Mbps 31173 Services AB - Amsterdam
Paris, FR 147.25 ms N/A 5134.33 Mbps 360.71 Mbps Axione - Paris
Frankfurt, DE 140.66 ms 0.0% 4639.57 Mbps 519.86 Mbps Clouvider Ltd - Frankfurt am Main
Warsaw, PL 170.61 ms 0.0% 4554.65 Mbps 610.62 Mbps Play - Warszawa
Bucharest, RO 172.40 ms 0.0% 1895.07 Mbps 532.19 Mbps Vodafone Romania Fixed – Bucharest - Bucharest
Moscow, RU 184.41 ms 0.0% 1895.97 Mbps 278.07 Mbps MegaFon - Moscow
Jeddah, SA 194.30 ms 0.0% 2875.91 Mbps 552.43 Mbps Saudi Telecom Company
Dubai, AE 253.28 ms 0.0% 2983.46 Mbps 326.90 Mbps du - Dubai
Fujairah, AE 254.01 ms 0.0% 3047.39 Mbps 393.15 Mbps ETISALAT-UAE - Fujairah
Istanbul, TR 176.11 ms 0.0% 3829.10 Mbps 608.87 Mbps Turkcell - Istanbul
Tehran, IR 237.45 ms 0.0% 2241.15 Mbps 361.91 Mbps Asiatech - Tehran
Tokyo, JP 108.12 ms N/A 5022.61 Mbps 3.26 Mbps fdcservers.net - Tokyo
Shanghai, CU-CN 157.24 ms 0.0% 1440.29 Mbps 333.04 Mbps China Unicom 5G - Shanghai
Nanjing, CT-CN 140.23 ms 4.5% 1952.48 Mbps 3.84 Mbps China Telecom JiangSu 5G - Nanjing
Hong Kong, CN 155.67 ms N/A 4538.94 Mbps 597.96 Mbps STC - Hong Kong
Singapore, SG 176.25 ms 15.7% 3608.58 Mbps 1.20 Mbps i3D.net - Singapore
Jakarta, ID 225.67 ms 12.4% 2048.43 Mbps 0.64 Mbps PT Solnet Indonesia - Jakarta
Maybe just our VPS's on the node
HetrixTools shows mine was down for about four minutes from 2024-05-13 06:45:40 (UTC+00:00) to 06:49:34. Don't know what node I'm on, but my IP is in the 173.249.209.0/24 netblock.
I've also been seeing intermittent network outages over the past two months, most lasting between two and nine minutes. I've reinstalled debian 12 from a debian.org netinst image, so that rules out anything to do with their debian 12 template. mtr shows it's the last hop going offline. (I didn't have mtr checking IPv6 for this last outage, but I do now.)
It would be very interesting if we're on the same node, or if our outages are at the same time.
So.. after multiple tickets and complaints about SJC location they responded by saying this is a problem related to my VPS software stack? Obviously it was a network problem.
Fast forward a month later i get this email
Expected downtime: Less than 15 minutes when the uplink ports are moved over
Of course it was an AH-HAH moment.
So i wrote in telling them about my previous experience and asked them if this was to fix it and this is their answer ;
At least if im wrong tell me im wrong and give a solution. Hopefully this will fix the SJC intermittent network issues.
Shame it takes them more than a month to actually take it seriously.