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Comments
What was the ticket?
reply to it with more info if possible. After 24 more hours, try other means to contact the host and if that fails, find another unless the deal is way too good, in which case live with it if your vps is working and the ticket was not critical, try to find workarounds
th> @rds100 said:
not a big deal, just asking some info regarding to vps
what is this means? you mean by the other way besides of ticket system? or maybe by the message via LET?
Other means than the ticket, message on LET, phone if they have one listed, skype, facebook, whatever possible means.
Well, if the ticket is something like "what is ssh", it is quite possible to never get an answer.
That's why i asked what was the ticket.
lol. it (my question) is not what i can get on the google, and only my provider can answer my question(regarding to my vps) thanks for replying.
OK I'm trying right now, thanks for the suggestion
You've got me curious now, what is the question!!!!
Create a thread on LET? Oh wait, that's what you did.
something about my vps
why I can't create a thread here? I think it is normal to ask everybody's opinion. And LET is open community! and btw who you think you are?
Depends on the host actually. Its a bluemoon when ur ticket gets replied ( not proper resolution) within 24 hrs from bluevm and most hosts from the buff.mafia
Open a thread on LET.
what is bluemoon btw?
yes, I opened a thread on LET
Metaphorically, a "blue moon" is a rare event, as in the expression "once in a blue moon".
http://en.wikipedia.org/wiki/Blue_moon
Oh thanks for make it clear, btw this ticket isn't from bluevm.
I will wait
it depends on the ticket, the host etc etc.
As you wont tell us what you asked I can only assume there is a good reason for that, if your question was "can I run windows on your VPS packages" and its an OpenVZ package the host probably just exhaled for 4 or 5 seconds and decided not to reply.
But you know if it is not something service affecting and it really is just for info, why do you care?
You are not asking for support so perhaps the prioritized actual support over none service impacting info only questions.
To answer your question, you should wait another 24 hours.
Call the provider.
I will wait.
i will pack up my things and find another host
You could also try get your Mom to call them, the fact you can't handle something like this without opening a thread suggests you need her support.
Provide little info get little help.
Open 500 more tickets and keep spamming their live chat (if they have one).
That would certainly help, right?
@Devonius As someone who has some experience in service desk, please consider several thing when you are submitting a ticket to any service desks:
To conclude this, you might not get proper answer if you don't write proper request/inquiry.
Cheers!
I would simply burst into 1,000 pieces and my wife would have to clean up the mess. Yes, that would propably happen. Serious answer? See above.
I'd open a thread right away on LET. Seems to be the protocol.
I will just leave this here..... How to contact support properly
Cheers!
This has to be the best answer right here. I mean seriously we all just set here waiting for people to send in tickets so we can answer them now don't we? We have no life away from the screen at all. Things do not happen in the world.
Yes I know most hosts have people to answer tickets but things happen and if it is not mission critical I would not worry about it. If the server is down then yes I would expect some communication but even then I expect some one to be on the problem fixing it as well.
Excuse me if I seem a bit of an ass but I am sick of people lately and their I am more important then you crap as of late.
love this method, but I afraid the provider will feel I'm too bothered, I opened 3 tickets until now regarding to my question.
thanks for the detail, but I think 24 hours is more than enough to reply a ticket, isn't it?
how to know that the cs is outsourced or not? any clue?
If it's a stupid question the host probably just can't be bothered. What was your question?
my vps got suspend suddenly and i ask why but yet no reply. i paid annually, my vps did good past 3 months, uptime 99.X, but it is down now... But I have some vps with this provider, and only one down, so I asked why.
ps: my other vps still online.
but i paid annually, I can't leave like this.