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Google Apps Free - Account Closed - Lost Chromebook Storage offer
I've just received this email. I've removed my domain from the email.
This seems like a big shame - time for me to move away from my storage plan for my google drive for that account, I guess. So I've got a month to find a new email provider and a new storage provider.
IMPORTANT: Your Google Apps account will close July 6, 2015
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Hello Administrator,
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Your .com Google Apps account was purchased from a reseller that violated our Terms of Service, with no right to sell it to you.
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To avoid future issues, you need to know:
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We're closing your Google Apps account on July 6, 2015.
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You can still save your data. We recommend that you migrate your data no later than July 3, 2015.
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You can register a new Google Apps account and your first 30 days will be free, along with support for the duration of the subscription. If you need to save any data from your existing account, you must migrate it no later than July 3, 2015, or it will be deleted.
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We apologize for any inconvenience.
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Sincerely,
The Google Apps for Work Team
It seems a bit weird because I've had this account for over a year, but I can't argue with their Terms of Service, I suppose. It seems frustrating when they punish the buyer, but the terms only say that you're not permitted to resell.
I've also got no idea what's going to happen to my free storage from my Chromebook
I'm also losing the 100GB of free storage that came with my Chromebook because of this - they argue that they cannot transfer it under any circumstances.
Time to move to the awesome MXRoute, I guess
Has anyone else received this?
Comments
Is it Google Apps Free subscription? Google reseller can't sell Google Apps free subscription. They can only sell Google Apps for Business.
If it's free subscription, so it's weird.
Hi, it was a 10 user account that was free for lifetime. (I hope that answers your question - if I'm being unclear, please let me know).
@YellowHummingbird do you know what reseller they're talking about?
Or you bought the domain from a seller like me?
I have had two separate free accounts closed in the last month, one had no prior notice. Still haven't heard from "support" regarding it.
Bwahahah. The end of all that "buy a domain with free google apps" b/s.
Learn to run your own mail server. There are a couple of threads about that floating around on LET right now.
Yeah, I don't really mind about that - they're within their right to close my account if it violates the terms, I'm more frustrated about the Google Drive storage and the fact I'm going to have to migrate all of that, and might lose the offer that came with my Chromebook - one of the main reasons I actually bought it.
I can't find any self hosted email panels with themes that look as beautiful as gmail though, which is a shame.
It was (as far as I could tell), 1 person selling the accounts, not a big company or anything. I bought mine from https://www.gaapps.com/
@YellowHummingbird I guess Google is doing something to prevent abusers then.
Yeah, I guess they are. I can't blame them really.
Google Drive support replied to me. I'm losing my 100GB storage for 2 years that came with my Chromebook, too. It cannot be activated on another account.
Hmm.. The google strikes...
In the end, I just bit the bullet and deleted the free Google Apps account and created a paid one. To be honest, I guess 14 months of email hosting for the $15 that I paid is pretty good, and Google Apps is very reliable, so it's worth it for me.
Thanks to everyone who has helped/given feedback on here and via PM
For those getting booted i suggest Fastmail.com as a decent alternative. I switched over from Google Apps last October and it has been good so far, there are many more configuration options available than in Gmail.
Thanks for the suggestion I think I'll look at them in future for any new domains, they look very nice.
@YellowHummingbird can you forward the email from google support to me? I will need to ask them what is happenning
@yellowhummingbird, you can trust comxyz, he knows what he is doing and he can really help you.
It's not a simple question of learning to run one's own server. I haven't come across a single mail server software than can compete with features provided by Google. Sometimes one needs it to just work, and not spend hundreds of hours setting it up so that it can play catch up to an enterprise grade product like Google.
Enterprise grade product might be worth paying for.
I wonder if this is an isolated incident or a change in policy at Google. will many other Gapps domains be affected by this.
maybe google need to reduce the number of free accounts. hope not, as I like my Gapps
Not sure what is happening, but @YellowHummingbird said his friend deleted the Google Apps account, before I and another Google supporter can be able to help.
Let's wait for another victim, then we will know what is happening.
Sure, if one's running a business on it.
He deleted what exactly?
Google Apps account
I still don't get you. Did he disconnect the subscription from the domain?
His friend deleted the Google Apps account. Deleted the whole account, it means right now the domain doesn't have any subscription. Is it clear?
I was sharing the account with a friend (Not something I have ever done before, but for this, it was a shared account that we were using for an ongoing project that lasted about a year, so it was worth it). When he saw the email, he migrated the data out and cancelled the subscription, then deleted the organisation.
I was in the process of contacting apps support at the time. They told me:
When I finished, he saw this email (it emails a transcript after the support session) and did the migration/deletion for me.
I hope that makes sense
I see, so he has access to your email?
He had access to the main admin account, yeah, as that was the reason we had it - I was only using ny admin account with some unimportant personal domains as a way to get free email shortage.
(I'm not in the habit of letting other people have access to my "real" email addresses - this was designed to be shared though)
I though the chat transcript only be sent to the logged in email. Maybe I'm wrong, I will need to chat with support again to test it.
That's a good point. He told me he saw "the email about reselling" so I assumed it was that one - maybe it was the original email - I'm a little confused too now. I'll talk to him in person tomorrow.
Anyway your account has been deleted, we don't have anything to do anymore.
Anyone if you receive the same email, please PM me, I will help you contact Google supporter to check what is happening.
Thank you once again for all of your help, by the way. I'm really sorry to have wasted your time.