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14 month review of IwStack.com – the real cloud service
Around 14 months ago, I did made a huge decision, I canceled all my Prometeus servers that I have had for 1.5 years, and moved my servers to iwStack.com. Of course, iwStack is a part of Prometeus, so I did not change host completely, but I changed from normal KVM servers to cloud servers.
As most LET/LEB readers and WHT members already know, Prometeus.com is known to be one of the best host out there, with no bad reviews at all the last years, and thats impressive, especially in the LEB marked. But of course, the LEB marked is only a small part of Prometeus.
Everybody talks about cloud service, and we have huge companies like Digital Ocean and Linode, and newer companies like Vultr.com. But there is a difference between all of them and IwStack.com, and the difference is that IwStack.com offers REAL cloud service.
More about this later on. Here is my review of IwStack.com after 14 months of service.
If you want to support my site, please use my affiliate link if you have plans to sign up at IwStack.com: https://www.prometeus.net/billing/aff.php?aff=168
Product/hardware/price
Prometeus.com has always had really good hardware, with good price policy. And there is no difference with iwStack.com. They have managed to create a really good IaaS KVM cloud system, a real cloud (not like DO) with High Availability, Fail-Over, Live migration, Snapshots, Own ISO and Templates, Isolated Network, External Firewall with GUI, Hourly billing and Variable size. When you sign up for iwStack.com you have to pay €30, that you can use in full on the cloud service. The reason for the entrance fee, is to stop abusers. Since you can create lots of VPS servers (at least 20) when you first get access, they have to protect the service from abusers, looking for free/very cheap servers.
iwStack.com has some really good prices, when they launched their service back in 2013, nobody could beat them on price. Not for a real cloud service. Still, I don’t know about any cheaper real cloud service in Europe, but there is so many now, so maybe. Still you only pay for what you use, per hour. You always pay for disk and IP, but if you turn off your server, you don’t pay for RAM and CPU. Most other cloud service charge you for all the resources when the VM is turned off, but not IwStack.com
They have now added more locations to the cloud. You can create KVM servers in Milano, Italy and Dallas, USA and you can add XEN servers in their second Milano DC.
The prices starts at €2.16/mo for a 512 MB RAM instance, then you have to add €0.72/mo per 10 GB of system disk you need.You can add instances from 512 MB RAM to 16 GB RAM. They have a really good price calculator that shows you how much your setup will cost.
You can easily create (and destroy) new instances in the control panel. (cloudstack) (see my guide here), but they have also added many of the features in their client portal.
Service/Support
We are talking about Prometeus here, so of course, the service is good. They are unmanaged, so you can’t expect any other support then hardware/network failures, but if they have time, they can help you with allot. But don’t demand it, then you have to go with a managed host (and pay lots more).
Still, in my opinion the service has gone down little since the start. Maybe because they have lots more customers, or because “Uncle Sal” is not so active as he was. I don’t know. Before IwStack was a clear 10/10 host, but now, not a 10 or a 9.
They have also had some trouble with their cloud. And stuff I was told before I sign up would never happen on their cloud service (downtime etc) did happen more the one time. They had a big issue with HA (High availability) that shutdown all the servers, and they did not come on before after some hours. Then the next day or so, they had the same issue, or part of the same issue, and I got more downtime.
I also have to say that it takes very long time to start up a instance or shutdown. Maybe it has something with them being a real cloud service, but when you have to wait 5-10 minutes to start an instance, then it’s no fun. This issue have been there since the start.
Benchmark
This is on their highest plan (16 GB) and the result is good. (first time on my Top20 benchmark list) But on their smaller instances, the result is not so good. Around 1500 on a 4 vcore instance with 2 GB RAM:
IwStack is not using any SSD or SSD-cached disk, but they are using a Hitachi HUS 150 SAN. As you can see I get a average speed of 450 MB/s.
Network/uptime
On my 1.5 years with Prometeus before I changed to IwStack, I had almost 100% uptime on all servers. They had a little issue, and then I was told that it would never happen on IwStack. Still, the last 12 month I have just 99.90% uptime on my three IwStack servers.
Not bad, but not 99.99% either.
Conclusion
Despide the small issues I have had, I still think IwStack.com gives you lots for your money. And you can setup really complex setups there if you need to, with failover, firewall, HA etc etc. They have expanded to the US and added a second DC in Milano with XEN servers.
IwStack.com offers real cloud, and if you don’t know what real cloud service is after reading this review, you don’t need it. The people that know what it is, they are the customers that should take a extra look at IwStack.com
After 14 months of service, I can’t give them 10 of 10 points more. I have to give them 8 of 10. I will also take a break from them (as some maybe have seen, all my servers is off just now). I still have almost €200 in credit, so I will use them again, but for now, I will try out my own dedicated server, and see how that goes.
This is my honest review of one of my favorite hosts out there.
If you want to support my site, please use my affiliate link if you have plans to sign up at IwStack.com: https://www.prometeus.net/billing/aff.php?aff=168
What do you think?
Comments
Dat review +1, good job.
Wow, nice review
Good and fair review. I wish they could perfect their cloud service.
@mykhen : The BBC TopGear of LET TV
Yes, CentOS 6.6.
Do you have DDoS protection on your server? If yes, there your explanation. It will give you very slow network speeds.
My servers do not use their DDoS protections, therefor better speeds.
Thanks for the detailed insight about iwStack service. Still have credits with them and I will spend more time with their service this new year :-)
@myhken try more providers such detailed reviews!
I use many providers, and write reviews when I feel for it, try to make a 30 day review, 6 month review and 1 year review. (if I stay so long).
I normally in for the long term, so I can evaluate hosts over a long period of time.
You can see here my current hosts: http://reviews.myhken.com/my-current-hosts/
So more reviews will come in the future
@myhken review is good as usual. I haven't seen any decay of the service quality (it still is at the same high level, for me), but it pretty much summarizes my own experience since the start of iwStack. I haven't switched my main services from traditional servers and VPS to iwStack, because I choosed to allow it 2 years to mature. Credit on iwStack does not expire with time, and this is another positive side of this cloud service.
On my experience, none of the current x86 commercial grade clouds are glitch-free, they all are somewhat immature. I experienced glitces on Azure, Amazon, OnApp. I even had glitches on the internal Vmware private cloud I manage, and that's pretty irritating after the kind of money they ask for the license. So I didn't expected iwStack to be glitch-free, but I hope it will be in the near future, according to the general trend of the cloud technology.
I used to bitch about reviews - now that's what I call a fantastic one. Props to you for the detailed insight into iwStack, @mykhen.
@pcan Maybe not a decay in service, but still, overall my experience is that they are not so good that they was one year ago.
And maybe, since IwStack, was my first real cloud I was very impressed at the start. But when the reality got me, when I started to get downtime, when I started to getting annoyed when it took "forever" to start (or stop) and instance and all topped off when my trusted Windows 2012 R2 server I have had there since the beginning, just used some few hours each year, always turned off, then only on for an hour or so, then off again, got corrupted and did not work anymore. (It was Windows that stopped, don't know the reason, maybe a forced shutdown (not me)).
And also the speed on the instances. They are not the fastest in the world. 512 MB, 1 GB and 2 GB instance are all under 200 points in UnixBench. And you feel it. My WordPress admin sites takes longer to load, it works slower then other sites I have on other hosts (like Digital Ocean and Vultr etc.) When i first sign up, I got easily 700 Mbit connection, after some time, at most 300 mbit.
I have my credit there, and as you say, it do not expire. I will now try out hosting my main sites on a dedicated server again, see how it works, uptime, network, speed etc.
I know that I will not get the good support I get at IwStack, but still, support is not all for me.
My sites is now running on a Core i7 3770 computer with 16 GB RAM and 2 x 3 TB disks. With just four cores on it, any of my VMs gets over 5400 points in UnixBench. My sites loads faster, I really feel it when I use WordPress admin. And the network speed is better. (gets around 700mbit to Norway).
So I will see if I have done a right decision now. Some years ago, I went from fully manage services for all my sites, to unmanaged hosts (like Prometeus and Iwstack) and it have worked very well. If it don't work, I will recreate the servers (I will keep them for a month or two now, then delete them, not eating up my credit) and keep using IwStack as my main host.
If the load does not change with time and you already have implemented a failover solution at functional level, a dedicated virtualization server with direct attached storage does fit better than a cloud solution. Performance is better (because you don't have the intermediate connectivity layer between host and storage, and because storage is not shared) and you don't really need the scalability and HA features that are the most important benefits of the cloud.
I would have choosen SSD disks, not for the performance (a few low-volume web sites don't need lots of I/O), but for reliability. I've seen many disks fail, the high capacity and 15K ones at most, but only two SSD failed on me, both of them due to a known firmware bug (the Intel 320 saga). ECC memory is another useful feature. The amount of damage that a faulty RAM module can do on a server is staggering. The sudden kernel panic is not a issue. The real issue is the silent data corruption that goes unnoticed for a few days and corrupts both the main data and the backup.
I am also very happy with Iwstack..
I'm not saying that they are bad, but just now, not the right thing for me.
I'm sure I will be back.
I believe the HA features is only available in the Milano? The Dallas is used local storage as I know?
You could try checking out Quadranet's Infracloud too, it's been one of the more reliable cloud hosts for me (at least on their LA datacenter) and I love that you can scale your resources up and down by really small amounts.
Thanks for the review on iwStack, I certainly have them on my list of hosts to try out
I'm only using Datacenters in Europe for my hosting. But tnx for the tips, maybe somebody else have use for it.
Thanks for the review.
Seriously considering the iwstack for some side projects. Have you tried the following features by any change, and could you share your insight?
Thanks.
@bookstack, I have not used private network since I have no need for it (no data is transfered between the three servers there, only out to my backup servers)
Abut your second question, I don't quite understand. They are a real cloud, so there should not be any single point of failure. It's not like with Digital Ocean and Vultr and all the others fake cloud services, there your VPS is actually only stored on one node, and if the node goes down, your server goes down. That should not happen at IwStack, because of their HA. If a node goes down, your server will go up on another node.
Of course when they had their HA issue, all instances got "panic" and tried to move to other nodes, and when all servers try that, then you get downtime. So they had to turn off HA one day or so, and then of course there was some node issues, and at least one, maybe two of my servers was offline an entire night.
HA failover is standard on all plans there. If you talk about failover IPs and backup servers etc, so no, not at IwStack. I have my own system with live backup servers, DNS failover service on all sites, so if a main server goes down, it's up and running on another place within minutes (the time it takes to update DNS)
Let me elaborate the Available zone, or Available group a little bit.
Consider you run two web server instance to avoid the single point failure, you do not want to the two VMs deployed in the same physical node, otherwise, the two VM sink with the dead machine. Further, you do not want them to be deployed in the same rack, what if the switch or power of the rack die? Without the AZ or AG, the failover only protect the software issues in the VM, not the underlying hardware failure.
Yes, I am talking about the floating IP fail over.
Anyway, really appreciate your detailed review. :-)
Hello!
A few comments:
Thank you for the info @Maounique - as always my reviews is based on my experience and I think it's a honest review. I will try out a VM on your Milano XEN node, to see how it works.
Is their storage SAN or local disks? Do they have block storage?
Iwstack has SAN storage.
I am asking what sort of storage Quadranet Cloud uses. The main difference between real cloud and VPS services that call themselves cloud like DO or whatever is mostly about primary storage.
Maybe you should ask quadranet instead of bumping a 19 months old review thread about another provider.
Maybe you should read the quoted text being commented on next time.
19 months old thread.
Keep digging that hole deeper.