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[Close it] Need to know something.... Datacenter reps invited for this discussion
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Sure and looking glass is http://ca.lg.cloudshards.net
@concerto49 the $35 is reinstall fee or remote hands for drives upgrade? Charging for reinstallation fee is fine as the customer has been provided a free way (IPMI) to do it by himself. Charging for upgrade set up fee would be fair IMO only if it was communicated before the customer bought the upgrade.
Well, I had your dedicated for few months, other providers trust you enough to sell services using your servers, people here often tag you on dedicated server request threads. At the very least you have a name in LE community
Oh, you guys are in coresite now. Still 100% your own bandwidth?
Everything is communicated upfront. There is MORE to what happened in terms of the issues, but we'll keep privacy and won't go into it.
Our process is to state our charges and have customers agree before doing work. No hidden agendas. You won't get charged for asking a question
Thanks for being a customer, even if for a short stay! Every bit counts to me. It was a rough journey. There's no magic. We failed like everyone else in many ways. We just don't explode our issues all over the forums. Live and learn!
100% own bandwidth. Have Any2 peering up too. I had so much fine asking people for peering and getting accepted. It's like building friends on Facebook -- except that's a social network. More transit carriers to come.
No amazing deals in Dallas? :-) If you tell me to open a ticket.... kidding haha.
Yeah go for it! I think we just filled our latest cabinet in Dallas. Will have to turn up another 1.
Nice. Was just looking at your bgp peer list and saw AARNet and was impressed. Any2 has internode, you've done well. I'll contact you over the next week or so.
We had a few issues with Cloudshards - but maybe it was because we never paid them on time. Nonetheless I don't think they should have treated us differently than any other customer.
We'll leave your privacy intact and don't really want to get into this. You knew very well what it was. Let's leave it at that. It wasn't just not on time. We've gone above and beyond on your situation more than what anyone would already. If that's not something you took as how much we've helped you out, unfortunately not much more I can say on the issue.
We peer with HE and due to the big transit relationships TPG, it's literally just a HE away too . Vocus is a direct peer too, which gets to a lot of the hosting services there.
I just toured Equinix Sydney SY3, Global Switch East / West and NextDC. Hint hint, though pricing here is...
I'm sure your invoice are generated days or week(s) before due date, if you're having issues paying several times then it's more of concern of why your business is unable to pay its vendors on time.
Well that's a whole another issue we had with them actually with overages . When a customer of ours peaked the gigabit port for long periods of time we were unable to access the IPMI interface on the server to catch the abuser. We opened SEVERAL tickets with them about this issue and it was never fixed.
No I appreciate how lenient you were on the invoices, but the issue with the IPMI was never resolved, ticket replies did take a long time usually.
We left you with all invoices paid and on a good note I thought.
merged to other post ^^
I don't want to dig into please. It wasn't that and let's not get started.
I assure you we tried. You knew who the data center was and for privacy reasons I won't go on further, but we've done our best in the area. You're free to keep your opinion on it, but the actual story is a little different. Again, for your sake I rather not go into it.
We constantly improve. We're at Coresite now in Los Angeles for a reason. Won't be fault free though. Everyone makes mistakes. It is about how it gets fixed.
Not on the route servers, no. We've contacted them for private peering, and got the go ahead though.
Just waiting for it to be set up on their side.
It was never made known to me that this particular datacenter wouldn't accommodate you with our IPMI issue. I thought it was your fault.
I do remember them raising the prices on you though mid term and we all had to absorb the extra costs.
Drop me an email or IM. We'll discuss there if you're interested. We'll leave it at that. Unless you want to get banned
I did not know the server was through you guys, had nothing but great service myself though so this in my mind points to unfair expectations by the OP.
haha i understand that!
>
I did a traceroute from your looking glass to my home ip and it went through Any2. Not the other way though, it goes through Tokyo...
Appears the Any2Easy table is outdated, then.
The inbound should shortly be fixed, once the sessions are up.
Thanks!
Edit,
Actually, no. It goes us -> pccw -> any2 internode.
It'll be us -> any2 internode once this is done.
My bad.
Do people know this person too?
Wintereise is Ron Paul
I rather didnt want to mention the name because
Other than that I'm quite happy customer ( although was asked to leave ) , I did spam their support tickets too much so that was the reason
Is that his name? Will call him that from now.
^ This. @VPSRAIDSolutions, That's why it is critical IMHO to have some form of IPMI/IPKVM (hopefully not on the public internet though) and Rescue Mode (so, for example, you can run debootstrap if using Debian or Proxmox).
example, you can run debootstrap if using Debian or Proxmox).
They provided me IPMI . It was just that i turned off vps saying it was maintainence about 24h ++ so you can understand how customers feel , because i gave a word it would be up in 24h but he rescheduled from 12 pm cdt to again 9 am cdt then again delay total 48h of downtime and still i didnt get the ssd upgrade ( although they refunded )