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Didn't I have a 250 GIG HDD plan with 100TBs of bandwidth per month? So you are saying we can't use the resources you promised?
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He needed his pocket money so couldn't refund you...
@MorningIris - It depends on what node you're on. ColoCrossing doesn't do shared VLANs so some nodes have clean IPs, some do not. We've made sure that the nodes that clients that purchase these plans will be placed on HAVE clean IPs available but have dirty IPs too (we don't have a choice)
@Mun - No I'm not saying that. I'm saying that I believe you were purposely trying to cause problems. At the time we believed that you were trying to saturate the port 24/7 to cause issues for other customers so a termination was issued.
Nonsense @licensecart
@Mun never asked for compensation as far as I know of.
@GVH_Jon: Saturate a 1gbps port with 20tb/month? Good maths.
If I recall correctly, you were the one offering 100TB BW (or something crazy like that). Don't be putting the crap on your customers because you can't provide what they paid for.
Ohh you fool, I was trying to use 100TBs at your urging to get a free iPad that you were offering. Since I was terminated before I could actually get to that, does that mean I win?
I mean you are the one whom encouraged people to try. I at least did a cool thing and hosted a bunch of linux ISO torrents to help as well, unlike someone using a wget script.
No, I never asked for a refund do the the fact it was a termination. At the time I looked at the AUP I think it stated refunds weren't acceptable for clients that were terminated.
Honestly, I had zero bad intentions, and I was shooting for a goal that you set forth, and I did try.
Also in regards to the service performance. For the longest time the disk IO was terrible until you moved my VPS to a new node because I was posting how slow it was with an automated script.
@tr1cky fair enough then, the way you worded it made it sound like your VPS kept shutting itself down like a config issue. my apologies.
for what it's worth I haven't had many issues on NY nodes. most people seem to have issues in LA and TX I think. you could always request a move if location isn't that important
You will never know what will happen in GVH!
I have a VPS in GVH, after over 4 times IP change in past 6 months, then I met the "no disk space" issue looks like the oversold exhaust the node hard disk.
after 4 days ticket without resolve, I request to MOVE to another node as Jon's suggestion.
I thought if they can't fix an issue, just move my OVZ container to another node should be a easy case for the technical support!
and then you guess what? They terminated my service and related addons, reset the solusvm cp passwd, give me a fresh new installed VPS with a new IP in another node!!!
holly shit! it's the first time i've ever seen a VPS MOVE action!!!
@yywudi
In reference to: "They terminated my service and related addons, reset the solusvm cp passwd, give me a fresh new installed VPS with a new IP in another node!!!
holly shit! it's the first time i've ever seen a VPS MOVE action!!!"
I don't believe we would ever do this without your authorization or if we didn't receive a payment. What is your Ticket ID # for this?
@Mun If you read my PM it says I refunded your recent payment, and I DID refund your recent payment.
Yes, now what about all the rest I said?
I mean you are the one whom encouraged people to try. I at least did a cool thing and hosted a bunch of linux ISO torrents to help as well, unlike someone using a wget script.
No, I never asked for a refund do the the fact it was a termination. At the time I looked at the AUP I think it stated refunds weren't acceptable for clients that were terminated.
Honestly, I had zero bad intentions, and I was shooting for a goal that you set forth, and I did try.
Also in regards to the service performance. For the longest time the disk IO was terrible until you moved my VPS to a new node because I was posting how slow it was with an automated script.
You've been pulling the consistent bandwidth usage for months and months even when the "contest' wasn't a thing. Believe it or not it actually was not my decision to cancel your service. I was told by someone, who I can't say for the record, that I needed to have your service cancelled and to communicate it to you.
you always replied in my ticket, don't ack like you know nothing about it.
ticket number 256520
Yeah, I said "YES" to this vps move, but i never ever think about VPS MOVE will just delete and remove all old data.
how could you understand MOVE ?
maybe you never look one more word after a "YES", or you never think about customer's data before any action.
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I'm sorry but we receive 100-200 tickets per day, I can't remember them all.
I thought that you had the data in hand and were going to reupload it after I give you a fresh VPS. It was an honest misunderstanding and I apologize. Language communication barriers can be rough, I'm really sorry
Can we ban Jon again? .. this is getting pathetic.
But you've always claimed in house staff..
A competent provider should not be dealing with 100-200 tickets per day. Maybe you should spend more time learning WTF you're doing before you come back to LET and advertise.
@darkshire said it best:
GVH HQ:
Language barrier as in the client isn't a native English speaker and doesn't have the necessary English vocabulary to converse with us in a manner that would allow us to assist the client in our maximum capacity.
Seriously .. don't you read before you press Post Comment...
Apart from that, I see no issues with anyone's English in this post so if they were creating a ticket .. you should have no issues reading it.
I'm sure Amazon and Digital Ocean get thousands of tickets a day. Ticket number is no metric of how great a company is.
Was this person internal to GVH or was there some outside entity involved.
Also the contest was a thing.
Source: https://vpsboard.com/topic/3295-100tb-a-month-challenge/page-2
Does that mean I win an iPad because I did more then anyone else to the point you needed to terminate me?
Jon, I am still waiting for my refund.
Ticket #812820
Its been 3 weeks now. Still no sign of any action. How do you consider this improvement in service?
They said that you were saturating the port, but to use 100TB in a month isn't that an average of 300 mbps 24/7. If you were still under 33 TB for a whole month it would be an average of less then 100 Mbps.
Yes I'm not a native English speaker, but question is if a customer request "VPS MOVE from current node to another node", how could a VPS provider handle by default?
I want to know if other provider also delete old one and create a new fresh one.
@pcjamesy
Correct, and they had gig ports on the node. I couldn't actually saturate the port and though I tried my best to increase the amount of data I was able to push I couldn't get above about 50Mbps. To say I was saturating the port isn't true, unless they lied about the specs of the server, which should be around 1000Mbps.
It was more likely I was causing overage(s) because they were limited to 10Tbs a month per node and I was using a good chunk of that.
It depends on the provider and case. Usually if you have a live server that has issues they offer to transfer it with your data, unless their is some other issue in which case they usually ask you to back up your important data and give you a fresh server.