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URPAD's VPS Migration ! How is your feedback now ?
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URPAD's VPS Migration ! How is your feedback now ?

Mahfuz_SS_EHLMahfuz_SS_EHL Host Rep, Veteran

Hi,
Many of you know that URPAD is sold to Root Level Tech & they moved all the VPS's to their New Owned Facility. But, the performance is poor comparing to the previous.

I have 2 VPS's with them on a Promotion. At that time, the Port Speed was 1 gbps (although advertisement said 100 mbps, luckily I got 1 gbps on both of them). Now, it's less than or equal to 100 mbps by far.

The Disk I/O, I was getting at that time was about 300-400 mbps (though it was not SSD/SSD-Cached), Now, getting 40-60 mbps !

Also, the Support is taking more time now to answer likely 72 hours to reply a ticket ! -_-

Kindly, let me know your feedback alongside which Location you are using !

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Comments

  • @ehostlab said:
    I have 2 VPS's with them on a Promotion. At that time, the Port Speed was 1 gbps (although advertisement said 100 mbps, luckily I got 1 gbps on both of them). Now, it's less than or equal to 100 mbps by far.

    I don't see the problem here?

  • RadiRadi Host Rep, Veteran

    @Bogdacutuu said:
    I don't see the problem here?

    I assume the problem is reduced port speed.

  • SaikuSaiku Member, Host Rep

    It's advertised as 100mbit. I don't see the problem except the I/O dd tesy

  • you mean the one who merge VPSs together for better oversale? nah. btw I/O 300-400 mbps?

  • 1073741824 bytes (1.1 GB) copied, 35.5637 s, 30.2 MB/s

    houston4 node

  • Houston4 node is the worst.

    Thanked by 1kyaky
  • 100th time, URPAD SUCKS

    Thanked by 1kyaky
  • MakenaiMakenai Member
    edited October 2013

    Well, be happy that your node got moved and not completely wiped without a backup, you know, it could always be worse ;)!

    First message

    Your VPS has been causing the node to crawl slowly and was affecting the other VPS's on the same server for quite a while, due to the large scale of your DDOS attack.
    Sorry we are not unsuspending your VPS unless we are paid $350.00; this is so that we can install software to prevent your VPS from DDoS attacks in the future (such as ddos deflate, etc.). Since this is to help prevent future attacks, we are not going to unsuspend it until the $350.00 is paid, and the software is installed.

    Second

    Chris Miller || Staff
    Hello ***,
    It looks like there was a glitch with our system and your vps was wiped. Sorry about that.

    Third

    Luis Armado || Staff
    Hi,
    We have checked our backup server and we don't see any backups for your VPS. Please let us know is it okay for you to recreate it as new?

  • They deleted one of my VPS and are calling me crazy saying that i've never had a second one...

  • My I/O is ok, the down and up speed is shite apparently they are limiting it die to on going migrations...

    Luis is the worst support person...

  • @skybucks100 said:
    They deleted one of my VPS and are calling me crazy saying that i've never had a second one...

    Just get out of there while you can...

  • Is there anyway to contact them now? Like others, I cannot log into or reset my password and want that refund

  • nvm, appears the reset page has been fixed

  • c0yc0y Member
    edited October 2013

    this is so that we can install software to prevent your VPS from DDoS attacks in the future (such as ddos deflate, etc.)

    seriously..? $350 to install software with a broken concept/design?

  • Houston3 is overloaded disk io.

    --- . (simfs /vz/private/13234) ioping statistics ---
    10 requests completed in 10730.8 ms, 6 iops, 0.0 mb/s
    min/avg/max/mdev = 19.7/172.9/465.4/134.1 ms
    

    Also their routing between Losangels and Houston has an issue. It might be a reason of their poor network.
    traceroute to Losangles from Houston

     2  206-126-39-137.static.nstci.net (206.126.39.137) [AS4943]  0.980 ms
     3  206-126-39-138.static.nstci.net (206.126.39.138) [AS4943]  9.441 ms
     4  206-126-39-137.static.nstci.net (206.126.39.137) [AS4943]  9.768 ms
     5  206-126-39-138.static.nstci.net (206.126.39.138) [AS4943]  12.457 ms
     6  206-126-39-137.static.nstci.net (206.126.39.137) [AS4943]  9.883 ms
    ...
    

    Sadly Luis could not do traceroute by himself nor read the trace i sent.

  • @Frost said:
    seriously..? $350 to install software with a broken concept/design?

    I guess they were hacked and the email sent by hacker. After that one of the nodes got wiped.

  • DalCompDalComp Member
    edited November 2013

    My new VPS is Orlando2. The worst of all is they only allocated 300MHz (x4 cores) to the VPS.

  • MaouniqueMaounique Host Rep, Veteran

    Wow, so I am super lucky...
    Not only that i got migrated where i wanted but:

    1073741824 bytes (1.1 GB) copied, 8.22036 seconds, 131 MB/s
    wget freevps.us/downloads/bench.sh -O - -o /dev/null|bash
    CPU model :  Intel(R) Xeon(R) CPU E5-2620 v2 @ 2.10GHz
    Number of cores : 24
    CPU frequency :  1200.000 MHz
    Total amount of ram : 512 MB
    Total amount of swap : 1024 MB
    System uptime :   4 days, 18:42,       
    Download speed from CacheFly: 78.0MB/s 
    Download speed from Coloat, Atlanta GA: 16.9MB/s 
    Download speed from Softlayer, Dallas, TX: 31.4MB/s 
    Download speed from Linode, Tokyo, JP: 6.73MB/s 
    Download speed from i3d.net, NL: 
    Download speed from Leaseweb, Haarlem, NL: 11.9MB/s 
    Download speed from Softlayer, Singapore: 5.11MB/s 
    Download speed from Softlayer, Seattle, WA: 17.7MB/s 
    Download speed from Softlayer, San Jose, CA: 17.9MB/s 
    Download speed from Softlayer, Washington, DC: 35.5MB/s 
    I/O speed :  126 MB/s
    

    Happy camper.

  • i have 2 vps at urpad since they migrate, my vps more faster then before and until now i got zero downtime, meybe you must good communication with staff and patience to tell your problem becouse they have huge client

  • ZeroCoolZeroCool Member
    edited November 2013
     wget freevps.us/downloads/bench.sh -O - -o /dev/null|bash
    CPU model :  Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz
    Number of cores : 4
    CPU frequency :  2000.112 MHz
    Total amount of ram : 1536 MB
    Total amount of swap : 0 MB
    System uptime :   1 day, 10:11,
    Download speed from CacheFly: 92.8MB/s
    Download speed from Coloat, Atlanta GA: 20.1MB/s
    Download speed from Softlayer, Dallas, TX: 28.2MB/s
    Download speed from Linode, Tokyo, JP: 11.3MB/s
    Download speed from i3d.net, NL:
    Download speed from Leaseweb, Haarlem, NL: 6.60MB/s
    Download speed from Softlayer, Singapore: 7.16MB/s
    Download speed from Softlayer, Seattle, WA: 41.7MB/s
    Download speed from Softlayer, San Jose, CA: 58.7MB/s
    Download speed from Softlayer, Washington, DC: 18.0MB/s
    I/O speed :  134 MB/s
    
    this my vps at Urpad
  • MaouniqueMaounique Host Rep, Veteran

    use < pre > and < /pre> tags, please...

  • sorry ..fixed it

  • @ehostlab I private messaged you for a ticket ID a few hours ago waiting to hear back.

    @Smabowlski Have you submitted a ticket? If so could you private message me a Ticket ID?

    @Makenai First of all nice creative editing on my reply. Could you private message me your ticket ID for I can take alook at it again for you.

  • @ZeroCool & @Maounique Glad to hear you are satisfied with your services. :) Please let us know if you require any assistance.

  • This is my test for my VPS, node houston5:

    CPU model : Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz Number of cores : 4 CPU frequency : 500.250 MHz Total amount of ram : 1024 MB Total amount of swap : 0 MB System uptime : 23:59, Download speed from CacheFly: 9.79MB/s Download speed from Coloat, Atlanta GA: 8.38MB/s Download speed from Softlayer, Dallas, TX: 10.3MB/s Download speed from Linode, Tokyo, JP: 4.97MB/s Download speed from i3d.net, NL: Download speed from Leaseweb, Haarlem, NL: 5.70MB/s Download speed from Softlayer, Singapore: 3.85MB/s Download speed from Softlayer, Seattle, WA: 7.60MB/s Download speed from Softlayer, San Jose, CA: 8.00MB/s Download speed from Softlayer, Washington, DC: 7.54MB/s I/O speed : 87.7 MB/s

  • vps seems down, solusvm cp is very slow
    any more people having troubles?

  • @Makenai said:

    I'm giving them one last chance (Hey, where else am I going to find a $17/yr VPS?) and if they still call me crazy then i'll leave.

  • @skybucks100 said:
    (Hey, where else am I going to find a $17/yr VPS?)

    good question

  • MaouniqueMaounique Host Rep, Veteran
    edited November 2013

    mine is 21 but it comes with 512 mb ram and 1024 vswap, 50 GB disk, 1.75 a month is not something i cannot spare.
    Urpad is far from the most reliable provider out there, but he prices are good enough to make it a good deal for something you dont depend on.

  • @Maounique said:
    512 gb ram

    Wow, which plan are you on? (kidding)

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