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URPAD (aka K-disk, Root Level, FTNHosting) SUSPENDED a PAID hosting unilaterally without BACKUP
I want my FULL BACKUP data, Chris!
This is only the POINT of the Iceberg.
Original started discussion:
http://lowendtalk.com/discussion/comment/340766
As K-disk and Urpad do not like to reply support tickets I will start this thread asking the most important thing:
WHERE IS MY ACCOUNT'S DATA? FULL BACKUP'S ACCOUNT'S DATA?
SERVER CONTINUE SUSPENDED and I can not get my data:
One domain's sample
http://companhiadanutricao.com.br/cgi-sys/suspendedpage.cgi
Account Suspended
This Account Has Been Suspended
E-mail message I received in 06/Oct/2013 (SUNDAY):
Subject:
[#YKL-271-51967]: K-disk + Urpad - Clients can not send emails from my server
"As stated in the last reply, please send me your transaction #'s so I can refund them all for you. Due to your insults towards our staff and company we will be closing your service. We will be suspending the service in 24 hours. Once again, please send your transaction #'s so we can refund you."
24 hours? In a e-mail message sent in SUNDAY. \o/
I think you are NOT married and has not family.
Can you see the subject of the message? It was created by me:
K-disk + Urpad - Clients can not send emails from my server
In spite of to solve this problem, they prefer KICK the ass of their client.
As @Chris Miller is here again and he is NOT trying to solve a problem HE and HIS team created for a client, I will give the opportunity Chris (the owner) explains one thing:
You were directed to generate full cPanel backups which have always been enabled in your account.
This is NOT TRUE. And people (a Cpanel's specialist) from the new server provider tried to do it and it WAS NOT POSSIBLE for them and neither for me.
His WHM setup makes it IMPOSSIBLE for the user to BACKUP ALL SERVER. And no, I am not a hacker.
Chris DID NOT REPLY ANY OF THE QUESTIONS I ASKED IN MY 2 LAST POSTS.
He replied only the info he wanted to look like the correct provider that has a BAD CLIENT (insultant'S one).
Anyone here knows that it is NOT possible to get out a server in 24 hours depending of the size of the server. Imagine this in the WEEKEND without a new provider?
I think Chris does not know too, but his TEAM NEEDED MORE THAN 2 MONTHS (MONTHS) to make the migration from DreamHost to his server. Oh, I needed to pay for this time, too, WITHOUT USE IT. I'll prove it too. His team did not know how to move from a NOT CPANEL's server. I needed to do anything by me, except the help I received with email data (unzip in a specific folder).
So, he did not do what you wrote in the WHT's thread:
1 MASTER RESELLER ~ 15GB Disk, 500GB Transfer + FREE Addons - ONLY $3.77/mo <-- HOT!, posted by FTN-Chris (Disabled from the forum)
http://www.webhostingtalk.com/showthread.php?t=1183661
"How long have you been in business?
K-Disk Networks has been in business for over 5 years.
(...)
Do you offer backups?
Yes, we do process backups. These backups are done every night at midnight. The files are stored in an off site server. Your data is safe with us.
Do you offer free migration?
Yes we do! Just submit a ticket!"
--
WHY DO YOU (Chris) THINK I NEED TO 'GET OUT OF YOUR SERVER' IN 24 HOURS?
Why is the "as fast as possible" so important to you?
And in your mind and ONLY IN IT, 24 hours is enough to move a server.
Sunday is the day of the LORD, not of the KDISK or URPAD's day.
SEND MY DATA TO MY NEW SERVER'S PROVIDER if you do not want to send it to me.
What it is MINE is not YOURS. This is the basic of any contract.
If you want respect, please respect your client, too.
Refund will be very good, too. But I want first THE ALL ACCOUNT'S BACKUP.
I will calculate all problems I had with your service and the months I paid for a NOT working service. Sure Chris will refund everything and I will be glad to post it here. But first: SEND THE ACCOUNT'S DATA backup.
Please, Chris!
Comments
@DragonDF seeing as you want to spam the forums with the same topic, here is my same reply from the other thread:
@DragonDF has opened several tickets cursing at and insulting our staff. He was given a 90 hour notice that he was being suspended. We have asked this user over 10 times now for transaction ID's to refund his payments. He has also been spamming our technicians emails (30+ times) for issues we have tried to work out with him. I wish you the best of luck. We are here to help anyone who has issues, but when you continuously refuse to provide information and curse at our technicians who are trying to assist you is uncalled for, and is unfortunately time to part ways.
@DragonDF said: miTgiB I appreciated your reply and your interest in to help. But...
K-disk / URPad SUSPENDED MY ACCOUNT. I can not believe it.
I really can not believe it.
I will have to post a complete review about this company. Now, I have no access to my account data for a server that is already paid for at least 60 days in front. They do not create any kind of complete backup of the account to download. They want to create a PUNISHMENT to a client that sent a lot of tickets to have their problems SOLVED.
Their USERS (Chris is one of them) are disabled in WHT.
This is funny.
Sunday is the day of the LORD !
WHM setup makes it IMPOSSIBLE for the user to BACKUP ALL SERVER, ... I should hope so.
Just restore of your own backups... Don't tell me you didn't do your own backups?
Close this thread what don't u get they don't want nothing to do with u. Your repeating what u said in the previous thread u opened
So what exactly were the issues that caused all this?
Technicians having issues moving a non cPanel hosted collection of sites, to cPanel on KDisk? So you cursed at them? That doesn't sound very nice there, DragonDF
@RLT_RandalB since you're here would you care to address the issue of Root Level Technology's Director of Customer Relations Chris Miller making the following public statement on a forum where he also represents Urpad/RLT:
comments about his statement http://lowendbox.com/blog/urpad-24year-1024mb-openvz-in-houston-texas/
the original post: http://vpsboard.com/topic/1179-zimmerman-found-not-guilty-your-thoughts/page-2
Does RLT condone its employees making these blanket statements about an entire race on forums where they also represent RLT?
@DomainBop,
Root Level Technology does not condone those comments or thoughts from any of our employees. We have several family members and friends of different races. While I did not work with Chris during the time he made that comment I do not believe his comments were aimed at a race. As I have fought along side every race in Afghanistan, I can say for a fact that there is no racial issues in our company and never will be. Having those thoughts or comments made in our company would be disgracing everything that my fellow soldiers have done.
@RLT_RandalB Was your email regarding moving from Iceland to LA a lie, delay or what?
@MorningIris We are taking the process very slow, but the move is still planned. Please let me know if there is anything I can do to assist you.
One discussion about same issue is enough. Please continue here if you really need to:
http://lowendtalk.com/discussion/14458/i-need-a-cpanel-whm-reseller-s-account-please-send-me-suggestions#latest