Hosthatch Response time
Is it ok with hosthatch to not response for 5-5days or more? I am using there service for years but rarely open tickets. Last time i need to increase bandwidth so i open a ticket. Abdullah responded but when i need to increase bandwidth, someone else responded with different condition. Which i consider ok. But then when i need final confirmation from them, they dont reply me for 5-6days yet. Here my invoice become overdue but they are not replying. Is it normal for hosthatch to not responding for weeks or this is just me?