Review - Sonicfast.io
Sonicfast.io - would not recommend.
Signed up for a year last November because I liked their cheap promo price for a KVM, always-on 160 Gbps DDoS protection, and location (UK). They were featured on LEB more than once. https://lowendbox.com/tag/sonicfast/
Support and Documentation - Horrible. Ticket responses were dismissive and short. Literally short, 10 words or less. Examples of ticket responses:
- "we only provide support for the paid version" in response to where I can find the free-tier DDoS management control panel advertised on their website.
- "we didn't change anything in our firewall or network" in response to their network blocking all inbound traffic to a port that my VPS had been using.
In contrast, my BuyVM VPS had the same port blocked at the same time, since they probably used the same DDoS upstream provider. BuyVM quickly acknowledged the upstream provider had made a firewall change, re-opened the port, and gave me instructions on how to open/close the port myself. I'm not saying BuyVM is the gold standard, but my issue may have been easily fixable if it was met with a hint of empathy from Sonicfast.
Network - speed had been very good. The host was always online, and never saw any slow network.
Features - Bare minimum to poor, compared to other low-end providers. No SolusVM or similar management, despite their claim to have SolusVM. Maybe they do have Solus, but their support was no help (see above). Console access never worked for me (Java errors). Only control features available were reboot, reinstall, and a 24 hour mrtg bandwidth usage graph.
Uptime - Great! No unannounced downtime January to August, 2021. Maintenance was announced one week prior to my VPS being rebooted.
Too bad they could not muster decent support. Everything else had been nice. Perhaps adequate support would come on plans above the LowEnd tier, not sure, but other than having reliable DDoS protection at a low cost, I will leave feeling unappreciated and wanting to share my experience here, rooting for them to improve.