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cociu - hostsolutions.ro - NETSILVANIA | Move your services!
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So you ask for TL;DR - while also making assumptions without reading?
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Fair point (under 'normal' circumstances). @cociu did say he would refund in this thread.
I did open ticket asking for refund which @cociu ignored and then deleted.
It would be rather unfair to cancel other servers unless he intends to also provide refunds for them.
So if you knew about his refund, why did you ask for Paypal dispute?
^ Because I waited 20 days for a response to ticket and got nothing. Because he said all would be fixed by Monday (almost a month ago) , because my server had an IP address that was sold etc etc.
Ermm..
Thats why.
It must have been the one IP address that was blocked ;-)
Understandable. But so would be if HS now terminated any and all services with you.
Simple logic: If "that is how I perceive it and those are my reasons" is the rule, then oh well ...
You see, I really get it; @cociu treated most (all?) of his storage customers (plus a few others it seems) abominably badly, no excuses. Hence all those customers certainly have the right to demand a refund and, if they wish so, early termination of a service they deem horrible. And in fact, it seems that cociu agrees.
But carrying it outside and involving paypal, banks, etc. is on a different level, a level that might seriously maim HostSolutions - which translates to many customers who were happy with their service(s) and/or liked HS potentially losing their services. Because some didn't feel like waiting another month for their refund to arrive.
Guess how they'd feel about you ...
AFAIC while I like to have a few (very few, sadly) really dirt cheap providers around here, I don't care a lot about HS or my storage box. But if I were a provider and someone did an external chargeback, I'd take that as an attack on my company and source of income and I'd hunt them down with all I have, all in (hey, it's the other side who introduced the "everything goes" rule, so don't you complain).
P.S: But then, if I were a provider, I'd definitely inform my customers and keep them updated if SHTF.
Nope, if you were a provider who screwed up so badly you would have no right to go after people which were having their services down, you ignored for a month, blatantly deleted the tickets they opened looking for a solution or refund and which have reasonable suspicions you might go under.
I think that's a given in most cases and you may well find something similar in a ToS or two.
That is in the ToS to prevent abuse, like someone charges back without a cause and you have then reasonable suspicions they would do the same after their other services come for renewal.
I have quoted a few reasonable causes here the most important being that they did try to solve the problem through a ticket which was ignored/deleted.
So we're in agreement, then.
I don't dispute that as a consumer, that may be the case but a provider won't usually view it that way., IMO.
"See in your own garden" - my new favorite cociu quote
Except that this is not abuse from the customer, it is a reasonable behaviour from someone who had suffered all that abuse coming from the provider that i have quoted above.
I am a provider and I would agree with that. However, unless incapacitated somehow I would never ignore the tickets even when they are so many. In 30 days I can sift through and refund 1500 claims.
If cociu wishes to terminate services then that is his choice agreed.
However termination of servers in Norway should also result in an automatic refund (pro-rata) on closure of account or again this has to be raised as another PayPal dispute which creates even more problems.
I am not acting (IMHO) unreasonably and I do not wish to cause cociu damage - he has caused the damage and this is the result.
100% agreed.
I respect your view and can understand it to a large degree, but I also see that such persons play an egotistical "I want my money back, and if others have to bleed for that so be it I don't care".
Also: I do not debate the guilt question; there simply is nothing to debate. From what I see @cociu f_cked up big time some years ago ("fsck") with storage services but he tried it again and f_cked up again, even worse. Plus he didn't please to at least properly inform and update the concerned customers. TL;DR The mega-clusterf_ck is his own and his own alone guilt. Nothing to discuss.
But does 'a couple of weeks downtime' justify maiming his business? Does it justify to potentially take away the only (afaik) really dirt cheap provider here? Do the customers who still like him not have a right to have their own view? Is it OK that they risk to lose a provider whose services they like and highly likely wouldn't be replaced, at least not anytime soon, here at LET?
TL;DR I can understand and respect e.g. @msatt's decision to not anymore use @cociu's services and to be refunded, no problem. But the way he implemented his decision is not acceptable and egotistical IMO. To add insult to injury he even expects to keep some service, from a provider, well noted, whom he just harmed.
Whatever, the "if I were a provider" thing is pure theory anyway because of bloody course I'd play it very differently from cociu and most importantly I'd properly (and early on) inform the concerned customers and keep them updated, which btw. would have kept 90+% of the trouble, tickets(!), and anger away from cociu.
And being at it: I take cociu's statement that he couldn't get the concerned customers out of WHMCS to be either sheer BS or a declaration of incompetence. After all, how complicated can it be to run a SQL query with "WHERE product_type is xyz" (xyz standing for the storage type) to get a list of email addresses of the concerned customers.
I'm not saying he lied, but if he didn't then his incompetence is frightening.
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So how long should someone wait for a provider to respond and how can you beleive what the provider is saying ?
I sent a ticket, I posted on here that I would be issuing a chargeback if ticket remains unanswered.
A contract is a contract and needs to be honoured on both sides - I did not cause the damage and do not consider my actions egotistical.
Other users here have also raised chargebacks are they also egotistical or is it just me?
I have lost all confidence in cociu and when that happens respect also goes with it.
Cociu harmed himself. You must be blind not to see it. A chargeback is not "not acceptable and egotistical", its rather the only thing that a customer can do at this point.
How are you still defending this guy? I am very confident that you're either:
a) doing it cause you're bored out of your ass and want to stir shit up;
b) profiting somehow (by getting paid or getting free shit or something in that general area) from defending the undefendable;
c) you somehow live in a parallel universe, where fucking with your customers and their data is more than acceptable, but God forbid the customer asks for his money back for a service that has had a month of downtime.
Not sure if a) or b), and highly doubt its c)
So which one is it? And don't give me that "I have to see all the facts to make an informed decision" bullshit, cause the facts are nicely shown throughout the thread. At least more so than the shit that cunt Dracula is usually talking about, in the rare occasions that he addresses this entire big major fuck up (again - via a forum, and not addressing it via email, so all customers know what the fuck is up with this).
Of course I look at them the same way (modulo your desire to keep the NO VPS). So, no, this isn't particularly about you.
Nothing to discuss here due to blatant premise error. But then, there seem to be quite a few around here who take anything that goes beyond "crucify that evil man!" to mean that one defends him.
You are accusing a customer that did a chargeback after waiting for a month to reach their paid for services of being "egotistical", and you still dare say you're not defending cociu?
Riiiiight. Your narcissistic ego is really clouding your judgment, as you seem to think that everyone else is stupid and not able to see through your bullshit.
We do see through it very clearly though, no worries. Hope that free VPS is worth it 👍
Wait a bit here...
So, everyone should avoid running to the bank because that would harm everyone when the bank collapses?
Good luck preaching that...
No, cociu fully deserved the chargebacks.
I agree he is cheap and we wouldn't want him gone, but he really needs to learn from this. Even if he survives this (most likely) it is highly unlikely he learned ALL the necessary lessons. He would probably do things differently, but I fear not fundamentally.
Major losses have the small chance to force him to look into his practices a bit deeper. I would not hold my breath, though.
Some of you are way over dramatic for your own good.
It's the effect of PMS.
Absolutely yes. You reliably fail to get the difference between guilt of party A and criticism of party B. It is not only possible but in fact I did just that. I utterly and totally condemn @cociu's way of handling and dealing with the whole clusterf_ck -and also- consider it egotistical to go for a chargeback.
Oh, there we go, ad hominems and disgusting imputation. The classical fallback of [self censored].
Yes. At least for some time, say 2 - 4 weeks. Then one could claim that he didn't do refunds.
He certainly deserves a major slap and if I were a friend of his I'd say "Marius, how some of them react is unfair or even inacceptable, but hell, you really had it coming!"
FULL ACK. I too doubt that he really learned his lesson and that he fundamentally changes.
Frankly, no, I doubt that the losses and even the significant harm to his business make him seriously look into his practices, let alone significantly change them.
The best - and probably good enough - I'd hope for is that he learned to bloody stay away from storage products and to limit himself to what he actually did quite well (in relation to the price), standard VMs with max. n times 1 TB disks per node, not per VM.
4 weeks passed long ago.
How much @cociu employer pays you?
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Well - I waited 20 days for a refund before chargeback so how have I been egotistical?
I normally wouldn't condone chargebacks but in this instance, if I were in a similar position and had the means, then I'd do the same. I ain't a charity.
Idiot!
I meant counted from when @cociu finally came here and explained something and stated that he'll refund all concerned customers (a couple of days ago).
You see I'm as angry as anyone and probably even more than some - but that doesn't define his basis of action.
Walking through a ton of tickets while still mistrustingly baby sitting all the nodes and cleaning up the mess just isn't a good basis for speedy ticket handling. Yes, that's his own fault and yes, he and he alone is guilty of having created that situation ... but that doesn't change the facts. Properly sifting through and handling tickets, determining who gets how much refund, sending the refunds out, etc. just takes time, period, whether we like it or not.
Yet he deleted ALL the tickets. Hence refuted your own claim that you just made. So what the f-ck are you on about?