Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Advertise on LowEndTalk.com
[Hacked] No Support Linux Hosting is Shutting Down
New on LowEndTalk? Please Register and read our Community Rules.

[Hacked] No Support Linux Hosting is Shutting Down

"On February 8, 2021, a hacker successfully compromised all the servers we use to operate our business including the No Support Linux Hosting web site, Admin section, and our customer database. We can no longer operate the No Support Linux Hosting business."

More details here: https://www.nosupportlinuxhosting.com/

Comments

  • thedpthedp Member

    No Support, Yes Compromised.

    DP | Domain Names for Sale: vm*.net / virt*.com / node*.org / *gigabit.net / *vpn.net


  • BradyHBradyH Member, Provider

    sorry to hear that.

    DediPath - Pure SSD VPS | Windows VPS | Dedicated Servers | Colocation
    Los Angeles | New Jersey | Asia Optimized Network | DDoS Protection

  • I've never heard of this company but it sounds like they're living up to their name.

    Thanked by 2jtk ariq01
  • At least they have the decency to close down instead of pretending its all okay and never telling anyone so they can milk the last profits from it

  • lentrolentro Member, Provider

    Actually respected them, thought they were p cool.

    "Do you like paying extra so other people can ask amateur questions? That's how it is at other hosting companies where beginners and experts pay the same price. Beginners drive up the cost by asking a lot of novice support questions while the experts don't contact support. That is great for amateurs, and unfair to the experts like you.

    No Support Linux Hosting has a completely different business model. We ignore the support questions, and pass the savings on to you! If you are an expert who does not want to pay extra for help with amateur support issues, then you can host with us and save big money.

    Experts like you can sign up now for free. We charge $1/month per website, and there is no limit to the number of websites you can host in your account. This is the best deal in the web hosting industry, as long as you are the type of person who can find his or her own answers."

  • That sounds like my kind of host, hope we see more like it someday.

    Thanked by 2WSWD ariq01
  • ShakibShakib Member, Provider

    Are you guys related?

    Thanked by 1vip3r09

    HostCram LLC - SSD Web Hosting, Reseller Hosting, VPS & Dedicated Servers

    HOSTRAM.COM is for sale! (If that something interests you)

  • lentrolentro Member, Provider

    It sounds a lot like the person who's running the company is just shutting it down and selling off customer data, any reasonable host would handle this better with better communications (what data was taken? working with authorities for an investigation if the attack was big enough? if there were backups, set the service back up, and many customers will stay if the company explains how they will patch the issue and prevent the next attack!)

    Thanked by 1stevewatson301
  • thats a hell of a exit strategy, this guy is playing 4d chess :lol:

    EVERYTHING IS MUCH BETTER THAN IT WAS 1 YEAR AGO

  • jarjar Provider

    Admit mistakes, accept the consequences, explain your plan to do better. It's the only recipe for success because you can have a giant team of the most skilled in the industry and you're going to screw up. Giving up is lame.

  • raindog308raindog308 Administrator, Moderator

    They've been around for a long time. 2010 or earlier.

    Solid business plan - shared hosting for $1/mo, lots of great tutorials on their site, no support. They did well. Not of interest to the typical LET reader but for the average guy who's got one brochure site, knows the basics of Wordpress, and doesn't want to pay Dreamhost $10/mo? Good deal.

    I just got an email from them 2 days ago saying they didn't want to do an interview for LEB.

    Thanked by 1ariq01

    For LET support, please visit the support desk.

  • LTnigerLTniger Member
    edited February 10
    Thanked by 1rzlosty

    #!/Bashblog.net | Free Wordpress Hosting | If you can't idle, what's the point?

  • @LTniger said:
    http://www.nosupportvpshosting.com/ their other venture?

    That's been running for some time. Maybe it didn't affect that in any way?

    HostXNow | Since 2009
    High Availability Cloud Hosting • Shared • Reseller • VPS • Backups • cPanel
  • @LTniger said:
    http://www.nosupportvpshosting.com/ their other venture?

    The shared hosting page on that site mentions its a sister company: http://nosupportvpshosting.com/sharedhosting.php

  • May be he got bored and closing down. Or may be he never had offsite backups, everything got compromised, nothing to restore either.

  • @Erisa said:

    @LTniger said:
    http://www.nosupportvpshosting.com/ their other venture?

    The shared hosting page on that site mentions its a sister company: http://nosupportvpshosting.com/sharedhosting.php

    If a sister company exists, then @cociu should acquire them.

    DP | Domain Names for Sale: vm*.net / virt*.com / node*.org / *gigabit.net / *vpn.net


  • @lentro said:
    It sounds a lot like the person who's running the company is just shutting...

    I think the story as written seems plausible. There is speculation in the thread on HN that they were attacked by not patching for last month's sudo privilege escalation bug in a timely manner.

    better communications (what data was taken? ...

    But yes, I would consider this minimal information even from a company proclaiming no support. Without that information we have to assume the answer is "we don't know, could be everything including payment methods, change any shared passwords and watch your credit card statements carefully just in case".

    if there were backups, set the service back up,

    I think leaving responsibility for all backups to the user could come under their definition of "no support". Unless a provider boasts of having regular (and tested) backups I always assume it takes none.

    The statement says "All customers should immediately download backups of their websites and databases through cPanel." so it sounds like user data is still present. But back in the HN thread someone stated "but somebody had already changed my password and recovery email in cPanel" so that might not be the case for all (unless this user just lost their credentials really).

    and many customers will stay

    Given they ran with cPanel maybe they don't want the customers to stay. The change to from per-server licensing to per-account licensing in 2019 would have hit "high volume of small users" hosts like this significantly - perhaps not enough to make the service run at a loss but likely the little margin left is not worth the hassle of cleaning up after the hack and trying to restart.

  • It's a shame and I wonder what they used that got compromised because they are the only host I've seen that uses ASP.NET from Microsoft.

    But yeah they were a great host but I never used them because you always need some sort of Support.

  • BlaZeBlaZe Member, Provider

    Ah! Sad to see them going down :(

    Artnet - Poland (Gdańsk) based instant setup express dedicated servers & cloud VPS
    ExoticVM.com - Find VPS in exotic locations! - Discussion Thread

  • raindog308raindog308 Administrator, Moderator
    edited February 10

    @MeAtExampleDotCom said: Given they ran with cPanel maybe they don't want the customers to stay. The change to from per-server licensing to per-account licensing in 2019 would have hit "high volume of small users" hosts like this significantly - perhaps not enough to make the service run at a loss but likely the little margin left is not worth the hassle of cleaning up after the hack and trying to restart.

    Their pricing was $1 per domain per month IIRC. Not per account but per domain.

    Though that is more sustainable than some pricing models given cPanels per-account pricing, I suspect their margins did take a hit.

    For LET support, please visit the support desk.

  • As someone who hosted there and had zero issues in the years I did host there, I was a bit shocked and saddened to receive an email saying they were shutting down...

    Almost exactly 48 hrs later....my service is back up!?!

    Nosupportlinux did respond to my enquiries for further information, and were very frank about what happened, the status of any compromised data, and its potential effects on me.

    I do not personally believe this is hoax or an attempt to grab and dash user data.

    But I also cant explain why everything that I had hosted with them is running.

    @Shakib I can confirm that they are, if not the same company, linked to Shanje

    Thanked by 1raindog308
  • nobackuplinuxhosting.com?

  • @raindog308 said:
    Their pricing was $1 per domain per month IIRC. Not per account but per domain.

    I was reading the situation as each user having a cPanel account for that domain though, otherwise "All customers should immediately download backups of their websites and databases through cPanel." wouldn't work?

    Unless they run everything from one huge reseller account per server, that could plausibly be a workaround that might successfully kept the licensing costs down (I've not touched cPanel in over a decade, so I don't know the pricing ins & outs in detail).

Sign In or Register to comment.