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@VirMach Since you could not solve the problem TOO
I bouht it by BF FLASH SALE.
But the VPS status is "Disabled" and
VPS Control Panel show me "This virtual server has been suspended by the administrator. Please contact your service provider for details"
I dont know WHAT HAPPEND master MA!
The ticket has been pending for 20days!!! and nobody solve the problem.
@VirMach Could you fix this?
!!!
This discussion has been closed.
Comments
"Your ticket has been flagged directly to the technical support department so it may sometimes take longer than usual to receive a response than a general question. We thank thank you for your patience. To speed up the process, please provide any login credentials or additional information that may be required to troubleshoot your issue.
Please do not create another ticket or a chat regarding the same issue."
on 12/11/2020 (04:00)
You are not the only one as it happened to me 1 week ago, what to do ? Appeal the form and wait hahah
I'm glad they sell machines that are billed for one year
If the bill is for one month
Maybe give them more time ? Anyway. Enjoy the holiday first , Happy new year !
Happy New Year too. Thank you
Hopefully by the end of the annual billing term, they'll figure something out.
Why didn't these things happen to me?
Maybe you are against TOS or AUP.
You are lucky
Well, don't jinx it - It might actually happen given what is going on in the other thread...
Virmach forum ?
Except that virmach ignores 90% of the messages there. xdd
I already smell something from here.
Do you know it ?
One of you doesn't shower this morning on new year.
I would respond to them, but we were basically asked to stop blaming anyone in any way so we're trying to respect that. It's difficult to respond with more information to most of those messages as that will be interpreted as such, even if that's not our intention.
These are extremely rare cases, where the system doesn't perform a step. At this point, I can only say it is our fault for using the billing system, webserver, and provisioning software. I suppose we could have done something to prevent these strange unintended bugs.
You can create a priority ticket for these situations. The system really is meant for it. Sure, we stress that people do not misuse this department, however, this would directly qualify. I'm going to see if we can make this more clear, but at this point ticket warnings only display on click for submission. Click submit and it will bring up the warning which explains when you can use it for free, or you can also activate this information by using the correct department when making a ticket. If you scrolled down to technical and created your own ticket there, it will not be picked up as a potential priority situation.
Click "Service Offline" and it will default to the priority department.
Here is why you would qualify:
You were asked to stop blaming others for your own fault, but you were not asked to not address those issues. Transparency right? So you only address issues when you can blame it on someone/something else?
And how is blaming others for your own fault is connected to you having no respect for your customer and mocking them for trying to contact you publicly after a month of being ignored?
Thank you, I have submitted a "Priority Support" service ticket.
Hope it can be resolved soon
Thanks for contacting the help desk.
This is now fixed.
We've gone ahead and doubled your ram, disk and bandwidth for the issues.
Thanks.
This would be paradoxical if transparency involves what you would assume to be blaming others. I most definitely had replies written out to every person until I reached your comment, and I deleted it all. There you go, that's transparency on that situation.
Twenty minutes after submitting the "Priority Support" ticket, my service resumed.
This is really rare!
You can try if your machine cannot be turned on or lost contact
It didn't happen to me Haha