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Have you tried give them a call?+381616003296
Stefal is a scam there are many post about it
only keep the money and run if you paid with pay pal grabs a claim with pay pal for your money back
"nice" whois info: http://whois.domaintools.com/stefal.net
It build confidence.
I hope that you didn't prepay much: http://www.webhostingtalk.com/showthread.php?t=1272066
Stefal advertises 2GB RAM/100GB storage/5TB bandwidth plans for $15 annually ($1.25 monthly) on WHT (and hackforums).
Congratulations, a summerhost has eaten up your money.
Yes.., i get that one, 2 VPS $15 and $20. i'm already make report on paypal for refund
Did the service work, at any time during the time you purchased it and to now, and if so - you're out of luck