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I don't understand Hetzner's risk control standards
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I don't understand Hetzner's risk control standards

klarnsklarns Member

I registered a account,and the system show i must provide my credential information,and i upload my id scan.
About one minutes later,i receive the email,my account have been deactivated.
I am a chinese,but now i living in vietnam.so my register information is my vietnam information,and my id scan is my chinese certificate.
i don't understand what's wrong with me.

Comments

  • elliotcelliotc Member

    Talk with them, not LET. I don't care.

    Coffee, please.

  • WSCallumWSCallum Member, Provider

    Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

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  • SplitIceSplitIce Member, Provider

    Go elsewhere. '

    At the end of the day it's their choice not to accept you, that is their right. Nothing you can do about that. You can't force them to offer you service.

    Any company operating on lean(ish) margins is going to have to make decisions as to what parameters to use for assessing risk. You might be a great customer, but how do they know that? At the end of the day they will make a decision, and as long as they have not taken your money and refused service what should it matter to you? There are plenty of fish in that pond.

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  • klarnsklarns Member

    @WSCallum said:
    Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    There is no place to fill in the credential information when i registering account, how do they judge inconsistency?

  • klarnsklarns Member

    @SplitIce said:
    Go elsewhere. '

    At the end of the day it's their choice not to accept you, that is their right. Nothing you can do about that. You can't force them to offer you service.

    Any company operating on lean(ish) margins is going to have to make decisions as to what parameters to use for assessing risk. You might be a great customer, but how do they know that? At the end of the day they will make a decision, and as long as they have not taken your money and refused service what should it matter to you? There are plenty of fish in that pond.

    I uploaded my id scan. They can refuse to provide services to me, but they must delete my information.

  • ViridWebViridWeb Member, Provider

    @klarns said:

    @WSCallum said:
    Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    There is no place to fill in the credential information when i registering account, how do they judge inconsistency?

    As @WSCallum said you have to register account with your real and present details and the provided ID must match with the account details.

    So now it's your choice. Either follow the rules or search for another provider

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  • SplitIceSplitIce Member, Provider

    @klarns They are German, I'm sure they will and you can ask them to confirm as much. GDPR is well enforced there.

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  • CConnerCConner Member, Provider

    @klarns said:

    @SplitIce said:
    Go elsewhere. '

    At the end of the day it's their choice not to accept you, that is their right. Nothing you can do about that. You can't force them to offer you service.

    Any company operating on lean(ish) margins is going to have to make decisions as to what parameters to use for assessing risk. You might be a great customer, but how do they know that? At the end of the day they will make a decision, and as long as they have not taken your money and refused service what should it matter to you? There are plenty of fish in that pond.

    I uploaded my id scan. They can refuse to provide services to me, but they must delete my information.

    Contact them directly via email or phone. As mentioned, this really isn't a topic that we can provide much insight to apart from Hetzner themselves.

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  • klarnsklarns Member

    @ViridWeb said:

    @klarns said:

    @WSCallum said:
    Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    There is no place to fill in the credential information when i registering account, how do they judge inconsistency?

    As @WSCallum said you have to register account with your real and present details and the provided ID must match with the account details.

    So now it's your choice. Either follow the rules or search for another provider

    All my information is real.I living in vietnam now.
    i think my register information is my living information,different with my nationality information.I am also a foreigner in Vietnam.

  • What's going on lately with everyone thinking hetzner is obligated to take on customers with identification issues or histories of abuse?

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  • jackbjackb Member, Provider

    @klarns said:
    I uploaded my id scan. They can refuse to provide services to me, but they must delete my information.

    Hetzner only accept ID in English or German. This is probably the issue.

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  • donkodonko Member

    @jackb said:

    @klarns said:
    I uploaded my id scan. They can refuse to provide services to me, but they must delete my information.

    Hetzner only accept ID in English or German. This is probably the issue.

    Really? @Hetzner_OL

  • desfiredesfire Member

    @jackb said:

    @klarns said:
    I uploaded my id scan. They can refuse to provide services to me, but they must delete my information.

    Hetzner only accept ID in English or German. This is probably the issue.

    I uploaded mine in Spanish, but I guess I was automatically accepted as Spain is part of Europe and not a risk country.

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  • jackbjackb Member, Provider

    @donko said:

    @jackb said:

    @klarns said:
    I uploaded my id scan. They can refuse to provide services to me, but they must delete my information.

    Hetzner only accept ID in English or German. This is probably the issue.

    Really? @Hetzner_OL

    https://www.lowendtalk.com/discussion/comment/3094959/#Comment_3094959

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  • sweatbarsweatbar Member
    edited April 19

    No one does call them instead

  • Hetzner_OLHetzner_OL Member, Provider, Top Provider

    WSCallum said: Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    This would definitely make your account information look suspicious. You can try to explain the situation to our team at [email protected] However, there is good chance that they will still not accept the account unless you can provide some additional documentation. Even then, they still might not accept the account. --Katie

    We (Katie and Helena) will do our best to answer your Hetzner questions and pass on your feedback. Hetzner Online's not liable for any corny jokes that we make. (https://www.hetzner.com)

  • klarnsklarns Member

    @Hetzner_OL said:

    WSCallum said: Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    This would definitely make your account information look suspicious. You can try to explain the situation to our team at [email protected] However, there is good chance that they will still not accept the account unless you can provide some additional documentation. Even then, they still might not accept the account. --Katie

    If i input chinese information and provide my chinese passport,but now i'm in vietnam,so my ip still suspicious.
    I don't know if this is acceptable。

  • Hetzner_OLHetzner_OL Member, Provider, Top Provider

    Try to write an explanation as best as you can.
    As an American who lives in Germany, I often need to provide additional information like this when I make online orders with other companies. And sometimes, my accounts are still not accepted.
    --Katie

    We (Katie and Helena) will do our best to answer your Hetzner questions and pass on your feedback. Hetzner Online's not liable for any corny jokes that we make. (https://www.hetzner.com)

  • @klarns said:

    @Hetzner_OL said:

    WSCallum said: Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    This would definitely make your account information look suspicious. You can try to explain the situation to our team at [email protected] However, there is good chance that they will still not accept the account unless you can provide some additional documentation. Even then, they still might not accept the account. --Katie

    If i input chinese information and provide my chinese passport,but now i'm in vietnam,so my ip still suspicious.
    I don't know if this is acceptable。

    The problem isn't that you're a Chinese national living in Vietnam. (Many people reside in a country in which they're a resident but not a citizen.)

    For Hetzner, you're living in Vietnam, no matter what your nationality, so any name + address ID that you show to them should indicate your address in Vietnam, not your address in China. If you're living in Vietnam but your ID indicates that your address is in China, forget it: it won't succeed.

    "Linux will run happily with only 4 MB of RAM, including all of the bells and whistles such as the X Window System, Emacs, and so on." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 32)

  • klarnsklarns Member

    @angstrom said:

    @klarns said:

    @Hetzner_OL said:

    WSCallum said: Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    This would definitely make your account information look suspicious. You can try to explain the situation to our team at [email protected] However, there is good chance that they will still not accept the account unless you can provide some additional documentation. Even then, they still might not accept the account. --Katie

    If i input chinese information and provide my chinese passport,but now i'm in vietnam,so my ip still suspicious.
    I don't know if this is acceptable。

    The problem isn't that you're a Chinese national living in Vietnam. (Many people reside in a country in which they're a resident but not a citizen.)

    For Hetzner, you're living in Vietnam, no matter what your nationality, so any name + address ID that you show to them should indicate your address in Vietnam, not your address in China. If you're living in Vietnam but your ID indicates that your address is in China, forget it: it won't succeed.

    Yes,i don't have vietnam credential.So i can't show my vietnam address in any credential.

  • @klarns said:

    @angstrom said:

    @klarns said:

    @Hetzner_OL said:

    WSCallum said: Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    This would definitely make your account information look suspicious. You can try to explain the situation to our team at [email protected] However, there is good chance that they will still not accept the account unless you can provide some additional documentation. Even then, they still might not accept the account. --Katie

    If i input chinese information and provide my chinese passport,but now i'm in vietnam,so my ip still suspicious.
    I don't know if this is acceptable。

    The problem isn't that you're a Chinese national living in Vietnam. (Many people reside in a country in which they're a resident but not a citizen.)

    For Hetzner, you're living in Vietnam, no matter what your nationality, so any name + address ID that you show to them should indicate your address in Vietnam, not your address in China. If you're living in Vietnam but your ID indicates that your address is in China, forget it: it won't succeed.

    Yes,i don't have vietnam credential.So i can't show my vietnam address in any credential.

    In this case, it will be difficult, I'm afraid.

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  • klarnsklarns Member

    @angstrom said:

    @klarns said:

    @angstrom said:

    @klarns said:

    @Hetzner_OL said:

    WSCallum said: Because you've provided ID that doesn't match the information you've provided. You'll have to provide ID that matches the information you're providing.

    This would definitely make your account information look suspicious. You can try to explain the situation to our team at [email protected] However, there is good chance that they will still not accept the account unless you can provide some additional documentation. Even then, they still might not accept the account. --Katie

    If i input chinese information and provide my chinese passport,but now i'm in vietnam,so my ip still suspicious.
    I don't know if this is acceptable。

    The problem isn't that you're a Chinese national living in Vietnam. (Many people reside in a country in which they're a resident but not a citizen.)

    For Hetzner, you're living in Vietnam, no matter what your nationality, so any name + address ID that you show to them should indicate your address in Vietnam, not your address in China. If you're living in Vietnam but your ID indicates that your address is in China, forget it: it won't succeed.

    Yes,i don't have vietnam credential.So i can't show my vietnam address in any credential.

    In this case, it will be difficult, I'm afraid.

    The only material that can prove my address information in Vietnam is my company business card

  • IWCTQ4IWCTQ4 Member

    I don't understand TOO

  • Very easy, find someone else? This is a site full of providers, a good number who will take your money.

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  • klarnsklarns Member

    @king8654 said:
    Very easy, find someone else? This is a site full of providers, a good number who will take your money.

    Yes!

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