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Buyvm.net down ?
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Buyvm.net down ?

momkinmomkin Member
edited February 8 in Outages

Hello ,
Looks like my VPSwith BUYVM is down when i access stallion i keep getting STATUS UNKNOWN .
I opened emergency ticket an Hour ago , looks like they are in a deep sleep :neutral:

does anyone else have the some issues ?

Comments

  • LeeLee Member

    Deadpool, saw it coming.

  • Did you submit a ticket in their client panel before posting on LET?

    I like my uptime down low and my servers all hacked. Can see me droppin' twenty-fours with a router in the rack.
    Ya like ya Switch-Ports hot and ya servers all hacked. If ya pings real high and ya networks pitch black.

  • @teamacc said:
    Did you submit a ticket in their client panel before posting on LET?

    Yes i did an Hour ago , looks like they are in a deep sleep :neutral:

  • LeeLee Member
    edited February 8

    momkin said: Yes i did an Hour ago , looks like they are in a deep sleep

    So their site is up, Stallion is up, are you sure you have not been tinkering and you have done something? I mean it could be a server glitch but..

  • @Lee said:

    momkin said: Yes i did an Hour ago , looks like they are in a deep sleep

    So their site is up, Stallion is up, are you sure you have not been tinkering and you have done something? I mean it could be a server glitch but..

    Yes I'm very sure !

  • vyas11vyas11 Member
    edited February 9

    Edit:

    Apparently it is okay to use LET is helpdesk. Deleted the rest of my message.

    Thanked by 1angstrom
  • donkodonko Member

    my vps on lu and ny are online

    Get free € 20 Credits to spend in Hetzner Cloud by signing up from my aff link

  • FranciscoFrancisco Top Provider

    Sorry, it's just me on the weekend and I'm currently traveling as well.

    We got a single node down and I'm just awaiting a reply from the DC on a fix :) should be soon.

    Francisco

    Thanked by 1kkrajk
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • thedpthedp Member

    @vyas11 said:
    The help desk for all providers.

    Win

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  • @Francisco said:
    Sorry, it's just me on the weekend and I'm currently traveling as well.

    We got a single node down and I'm just awaiting a reply from the DC on a fix :) should be soon.

    Francisco

    Hi ,
    Thank you for update , i hope it won't take long :wink:

  • 🐐

    grape

  • @corbpie said:
    🐐

    Is that a nano goat? or just a small ram?

  • Luke007Luke007 Member
    edited February 9

    The OS drive of the node has died as per ticket reply.

  • @Luke007 said:
    The OS drive of the node has died as per ticket reply.

    Oh shit , thank god i don't have important data on it :neutral:

  • MikeAMikeA Member, Provider

    @momkin said:

    @Luke007 said:
    The OS drive of the node has died as per ticket reply.

    Oh shit , thank god i don't have important data on it :neutral:

    The OS drives wouldn't have your data on it anyway.

    ExtraVM - AMD Ryzen VPS starting @ $3.50
    USA (TX, VA, FL), CA, FR, UK, SGP, AU

  • @Lee said:
    Deadpool, saw it coming.

    Haha thanks made me lol been feeling down for a few days now

    I have never seen @Lee advertise here or elsewhere. Just curious may we know your brand even if it's over LET pricing as you said before?

    Thanked by 1Lee

    I'm stuck

  • FranciscoFrancisco Top Provider

    @momkin said:

    @Luke007 said:
    The OS drive of the node has died as per ticket reply.

    Oh shit , thank god i don't have important data on it :neutral:

    Right :)

    So for many years we've used simple USB keys for local node OS and such. Works great, we still have hundreds of these.

    Thing is, around 6 months ago or so Sandisk changed their drives (users on amazon confirmed the same) where they die extremely quickly without any warning. The 200 or so other ones I got years of use on them without issues, but a bunch of nodes I sent to LUX have all had their OS drives die within days of eachother.

    I've been dropping in SSD's for OS drives instead.

    Still awaiting a reply, hopefully soon.

    Francisco

    Thanked by 2timelapse vect0r
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • MikeAMikeA Member, Provider
    edited February 9

    @Francisco Samsung USB drives sir

    but small SSDs are so cheap now...

    ExtraVM - AMD Ryzen VPS starting @ $3.50
    USA (TX, VA, FL), CA, FR, UK, SGP, AU

  • dontknowdontknow Member
    edited February 9

    This is a very long term issue in my opinion, it's been going on for months. I've heard nothing but excuses for months (always Sandisk's fault, or some other issue). My VPS is up and down like a yo-yo. I don't care whose fault it is, I just want a VPS that works! -- Like 99% of other companies I use.

    Francisco seems to have a way with words on public forums like this, but the actual experience of using BuyVM -- for me at least -- has been truly awful.

    I've suggested a change of location for my VPS, rather than cancelling my service, but I was told I have to wait in line and beg on a certain day of the month "just in case" a free slot became available. I am the customer, right? -- I'm not the person begging for service.

    After being a long term member here, and on other forums/discussion boards that Francisco seems to belong, I was truly amazed at how bad BuyVM are (in my singular experience).

    I rented my VPS on June 9, 2019. I've yet to be able to use it due to its unreliability.

    I was offered a $10 refund, what am I supposed to do with that? Buy a cup of coffee.

    I'm just really disappointed. I expected a Ramnode-like-experience. There is so comparison. Ramnode deliver, without excuses every few weeks.


    [Edit}

    Yeah, I've opened tickets. Yeah I've been ignored.

  • FranciscoFrancisco Top Provider

    We sent 35 nodes to LUX last year that were all using the same sandisk USB key. Same model we used for the other 200 nodes, but the newest ones they made in 2019 have been terrible.

    We're still working them out as they break, most nodes are done.

    The only outstanding issue I've had in LUX is the router needs a reboot to address a Juniper issue. I did the reboot the other week (when it locked up) but it didn't apply properly.

    I saw you bump your ticket earlier today but been working away on other tickets since it's just me on the weekend.

    You were offered a complete refund of what you paid in, i'm not sure what else you're wanting minus I guess a move, which is fine and doable. But, I can guarantee you 100% that you'll have another scheduled maintenance/downtime in the next 3 months.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • Three months of uptime (with actual connectivity to the Internet (lol)) would be a start!

    If you've read the tickets, you'll know I said it's not about the money. $10, what am I supposed to do with that?

    I was not bumping tickets, I was reporting what was happening. I hope you understand it's very frustrating. If not, then... okay. I still can't use a BuyVM VPS.

    So the reasons/excuses for the poor performance are evident in your reply here. I've never had this issue from any other provider.

    I've nothing more to say. I made a bad mistake in trying BuyVM.

  • @MikeA said:
    @Francisco Samsung USB drives sir

    but small SSDs are so cheap now...

    No joke, why the hell would you spend money on a USB drive (say 128GB; those are about USD$20 these days) when you could buy a 120GB SSD (consumer grade, eh) for about $23-25 at most?

    The only problem is that it'll take up a SATA slot and is less portable, but if that's not an issue, I'd pick the SSD any day.

    wget https://s.flamz.pw/dl/bench.sh && bash bench.sh

    curl https://s.flamz.pw/analytics/bench/stats.php

  • CrabCrab Member

    @FlamesRunner said:

    @MikeA said:
    @Francisco Samsung USB drives sir

    but small SSDs are so cheap now...

    No joke, why the hell would you spend money on a USB drive (say 128GB; those are about USD$20 these days) when you could buy a 120GB SSD (consumer grade, eh) for about $23-25 at most?

    The only problem is that it'll take up a SATA slot and is less portable, but if that's not an issue, I'd pick the SSD any day.

    You can also use USB to SATA cable if you want to have one dangling down from the front/back of the system.

  • FranciscoFrancisco Top Provider

    @FlamesRunner said:

    @MikeA said:
    @Francisco Samsung USB drives sir

    but small SSDs are so cheap now...

    No joke, why the hell would you spend money on a USB drive (say 128GB; those are about USD$20 these days) when you could buy a 120GB SSD (consumer grade, eh) for about $23-25 at most?

    The only problem is that it'll take up a SATA slot and is less portable, but if that's not an issue, I'd pick the SSD any day.

    Well that was part of it, sata ports.

    As well as how easy we can clone things out. Again, theres 200 some odd drives that have far more use on them without fault.

    Still, they will all get pulled when we do the ryzen upgrade.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • FranciscoFrancisco Top Provider

    dontknow said: So the reasons/excuses for the poor performance are evident in your reply here. I've never had this issue from any other provider.

    I'll share with you my nodeping charts for our shared nodes over there. Same racks, switches, routers. I've seen your uptimerobot but I'd like to see if they're accurate for you (basically can you connect to the VPS when it claims to be down). I had someone else reporting the same on a Vegas node, yet that node is full of some of the loudest users we have so they would've brought up 10 - 15 minute outages multiple times a day like uptimerobot claims.

    You let me know what you want in the ticket and I'll handle it before bed. I'll be up for another 2 - 3 hours if you're ready.

    Francisco

    Thanked by 1Foul
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • marvelmarvel Member without signature
    edited February 9

    @FlamesRunner said:

    @MikeA said:
    @Francisco Samsung USB drives sir

    but small SSDs are so cheap now...

    No joke, why the hell would you spend money on a USB drive (say 128GB; those are about USD$20 these days) when you could buy a 120GB SSD (consumer grade, eh) for about $23-25 at most?

    The only problem is that it'll take up a SATA slot and is less portable, but if that's not an issue, I'd pick the SSD any day.

    Usually the USB key is bootdrive only and it's entirly loaded in memory, so even if it goes bad the system should keep running until you reboot it. So usually you would never r/w to it once you're booted and it shouldn't go bad so quickly.

    Today SD cards are still used for the same purpose, just as boot drive they are quickly replaced with small nvme drives though.

    Of course it's better to have redundant SSD drives for boot but this will be more expensive and take up more space. And normally if you have a HA setup a node going down should hardly be noticed.

    Expect to pay a lot more for your VPS though if you want greater reliability.

  • At first I thought the USB thing was a joke, but it seems serious..

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  • LeeLee Member

    timelapse said: I have never seen @Lee advertise here or elsewhere. Just curious may we know your brand even if it's over LET pricing as you said before?

    I am just a plain old customer these days. I sold everything in August last year to a UK company. Due to a 2-year non-compete clause, I can't start anything new. There is a break period in August this year, so if they agree to it, you never know :)

    Thanked by 1timelapse
  • joepie91joepie91 Member, Provider

    @Francisco said:

    @momkin said:

    @Luke007 said:
    The OS drive of the node has died as per ticket reply.

    Oh shit , thank god i don't have important data on it :neutral:

    Right :)

    So for many years we've used simple USB keys for local node OS and such. Works great, we still have hundreds of these.

    Thing is, around 6 months ago or so Sandisk changed their drives (users on amazon confirmed the same) where they die extremely quickly without any warning. The 200 or so other ones I got years of use on them without issues, but a bunch of nodes I sent to LUX have all had their OS drives die within days of eachother.

    I've been dropping in SSD's for OS drives instead.

    Still awaiting a reply, hopefully soon.

    Francisco

    These things, by any chance?

    There are (at least) three different design revisions of them, and all of them get sold in the same packaging. Only one of the three has a proper full-sized PCB inside of them, and those work fine. The other two have the full PCB embedded directly into the USB connector, with the shell being empty, and they die quickly of overheating; their write speed is also much worse.

    The different models are identifiable by looking at the connector; if you see any kind of dimples or notches on the strip of blue plastic facing outwards from inside the connector, it's one of the crappy ones. The good ones have a fully smooth, fully solid strip of plastic there. You can also see slight differences through the two holes at the top.

  • FranciscoFrancisco Top Provider
    edited February 9

    We are using the ultra fit 3s (metal bodies) since they fit inside the chassis in the internal port.

    @dahartigan said:
    At first I thought the USB thing was a joke, but it seems serious..

    Its recommended by many for hypervisors. Vmware esxi, hyperv core, etc.

    As others said, most stuff caches to memory and very little gets written to the drives.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • joepie91joepie91 Member, Provider
    edited February 9

    Francisco said: We are using the ultra fit 3s (metal bodies) since they fit inside the chassis in the internal port.

    Interesting, I wasn't aware that there was ever a good (non-dying) version of this. I think the internals of the bad Ultra models are the same as in the Ultra Fits. Maybe a metal body helps for heat dissipation, though, when constructed correctly...

  • @dahartigan said:
    At first I thought the USB thing was a joke, but it seems serious..

    Every server motherboard built in the last 10 years has an internal USB port (facing inside the case) or an SD card slot. There's no point wasting a drive slot or SATA port for like 1GB of data in a read-heavy write-rarely scenario. It just sucks when they randomly die in a non-clustered environment.

    🐴 $2/mo 512MB KVM - Unmetered bandwidth. $1.25 for 256GB Block Storage - from BuyVM (aff)

  • FranciscoFrancisco Top Provider

    joepie91 said: Interesting, I wasn't aware that there was ever a good (non-dying) version of this.

    The cruzers have been basically perfect for us.

    The Ultra Fit's I got a couple years ago have also been perfect.

    The only problem childs have been the ones in 2019. They started to change to pure plastic so we're assuming they failed during any sort of minor write burst, etc.

    We had around 40 of the plastics in LV that we had to pull out just last year and replace with metal cruzer's. All have been dandy since, but will be swapped to SSD's during the Ryzen overhaul this month.

    Francisco

    Thanked by 3Foul Hxxx kkrajk
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • Francisco said: Ryzen overhaul this month

    Eagerly waiting on crazy annual resellers after that...

  • FranciscoFrancisco Top Provider

    kkrajk said: Eagerly waiting on crazy annual resellers after that...

    The upgrade is for slices, not shared.

    I'll get an official email out soon documenting when it all happens :)

    Thanks for the interest and feedback everyone.

    Francisco

    Thanked by 1kkrajk
    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • @dontknow said:
    This is a very long term issue in my opinion, it's been going on for months. I've heard nothing but excuses for months (always Sandisk's fault, or some other issue). My VPS is up and down like a yo-yo. I don't care whose fault it is, I just want a VPS that works! -- Like 99% of other companies I use.

    I know @dontknow went to rant mode, but I kinda agree with the concern he raised. While @Francisco Provides great service as per price plan, buyvm kinda falls down in uptime aspect. Being a old (maybe loyal too) customer, I must admit maintaining consistent uptime for long time had been impossible to me. There's always some kinda weird reasons that you never hear from other providers (may be other providers sugercoat them, who knows). Few of my servers with other providers have almost 2+ year uptime (shit, need to update kernel on them) while none of buyvm has 1+ year.

    While I am not loosing millions because of these things but It still annoys me. I will keep using buyvm but it would be awesome if my vm does not get rebooted for next 2-3 years atleast.

  • marvelmarvel Member without signature

    @Ataurbd said:

    @dontknow said:
    This is a very long term issue in my opinion, it's been going on for months. I've heard nothing but excuses for months (always Sandisk's fault, or some other issue). My VPS is up and down like a yo-yo. I don't care whose fault it is, I just want a VPS that works! -- Like 99% of other companies I use.

    I know @dontknow went to rant mode, but I kinda agree with the concern he raised. While @Francisco Provides great service as per price plan, buyvm kinda falls down in uptime aspect. Being a old (maybe loyal too) customer, I must admit maintaining consistent uptime for long time had been impossible to me. There's always some kinda weird reasons that you never hear from other providers (may be other providers sugercoat them, who knows). Few of my servers with other providers have almost 2+ year uptime (shit, need to update kernel on them) while none of buyvm has 1+ year.

    While I am not loosing millions because of these things but It still annoys me. I will keep using buyvm but it would be awesome if my vm does not get rebooted for next 2-3 years atleast.

    Well even when you run on Microsoft Azure your VM gets rebooted every once in a while.

    Windows Azure updates the host environment approximately once every 2-3 months to keep the environment secure for all applications and virtual machines running on the platform. This update process may result in your VM restarting, causing downtime to your applications/services hosted by the Virtual Machines feature.

    If you have a provider that doesn't reboot your VPS he either doesn't install any patches on his host machine (which is terrible) or he runs some kind of HA setup (which is expensive) or maybe he runs something like kernelcare to patch without rebooting.

    Either way restarts can always happen and you should just make sure there are no manual actions on your VPS that need to be done after a reboot. If you want to eleminate reboots entirly you should probably go for a dedicated server.

  • @marvel said:
    Either way restarts can always happen and you should just make sure there are no manual actions on your VPS that need to be done after a reboot. If you want to eleminate reboots entirly you should probably go for a dedicated server.

    Agreed.

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