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MxRoute Issue
Dear @jar
Can you please ensure that you have [email protected] email working?
We have account with Friday server taken during 2018 Black Friday for 3 years. The Server SSL/TLS or whatsoever certificate seems expired, we get errors while sending emails.
We afraid, it will affect our business. I have tried login into chat support through mxroute username/password, but it goes to cycle loop, between chat and mxroute login page/oauth.
You are known here to be a human, kindly help your customer with human email id which can be read by a human and replied by a human please..
I am writing here, as I could not reach you at any other medium..
Happy new year..
Thanks
This discussion has been closed.
Comments
Good luck, the platform runs to basically have no ticket queue intentionally as it's low budget.
Well at least we're clear on that...
https://community.mxroute.com/
https://chat.mxroute.com
I could not get into chat, it goes to login loop.
now trying https://community.mxroute.com/, signed up just now, waiting for activation email, hope I am may get it sooner.
I had similar issue but may not be the same issue, I logged into the chat and told them about my issue, he refreshed the cert.
@greattomeetyou If you had chat account open let them know there is a certificate issue with friday server. I have difficult time to login there, not sure why. thank you.
https://mxroute.com/support/
It's on the top of the website. Also note on that page:
The server's certificate is not expired, if you need to check on AutoSSL you can execute this from cPanel without admin intervention required.
@gks - I'm not exactly sure but am under the impression that mxroute support channels may have been (temporarily) sidelined to better handle recent harassment and DDoS - and in the meantime you might get in touch more easily via https://hostballs.com
He said:
Odd, the reason that didn't deliver should have caused none to ever deliver despite doing so consistently before it. Corrected regardless, not sure what to think about it. Account activated.
It was AutoSSL. Unfortunately cPanel doesn't consistently run AutoSSL anymore, because why should it do it's job now that it costs $15,000/year
Customers can execute AutoSSL themselves if needed, so they don't have to wait for me to resolve an issue. Here's a screenshot that should help to locate it: https://sh.donnell.online/mumEz7T2/
@jar, thanks, the chat is activated for me, I will take support via chat.
@FAT32/moderators, kindly close this thread, as the issue is resolved.
Will be writing a tutorial on SSL/TLS setup for websites and intend to use MXroute service as an example for webmail.mydomain.com certificate setup for those using an external mail service (not shared hosting provider's one).
Tight with time, with some managed WP hosting tests/reviews taking a priority, but I'll get there.
Only covered DNS settings for now (any additions and especially corrections are more than welcome):
https://io.bikegremlin.com/13689/wp-site-dns/#4.6.3