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Penalty fee 50€ Oneprovider (Solved)
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Penalty fee 50€ Oneprovider (Solved)

DynaDyna Member
edited October 2019 in Help

Hello i need help
My server ended today and i get invoice of 50€ reasons was
Penalty fee - Modifying default BIOS/boot order settings
the thing is that i never touch the bios is that common pratice with Oneprovider ?
what i can do was poor server at 16€ (Xeon L3426 16gb Paris)
if anyone have experience similar that please help me

Comments

  • deankdeank Member, Troll

    What do you need help with?

  • Open a ticket stating that you never changd BIOS settings

  • @deank said:
    What do you need help with?

    I need the experience of someone who a got the same problem before
    like what you did and what can I do to get out of this problem

  • @sanvit said:
    Open a ticket stating that you never changd BIOS settings

    I already di but their support is slow
    i will update with their response

  • UPDATE
    I received a response from the support

    After further review you may ignore this invoice/fee, it has just been cancelled.

    My problem is solved

    Thanked by 1uptime
  • deankdeank Member, Troll

    Not sure what people expect from LET nowadays.

    It's like they really expect magic from us.

    Thanked by 1Shoaib_A
  • @deank said:
    Not sure what people expect from LET nowadays.

    It's like they really expect magic from us.

    ^^^^^^

    we aren’t miracle workers.

This discussion has been closed.