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Online.net broken sale process and worst customer support. - Page 2
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Online.net broken sale process and worst customer support.

2

Comments

  • Shot2Shot2 Member
    edited October 2019

    @loe said:
    That being said, maybe you pissed them off with your tickets; patientely waiting you might have had your dedi the 1rst (Not sure about that though, haven't been able to order myself - and not sure I really wanted to).

    I managed to order a Special Deal Online dedi while it was out of stock.
    I just waited 4 days (not bothering support, because I don't really care, it was an experiment).
    It got delivered today - as new stock reappeared.

    No drama.

    Thanked by 1RecD
  • @deank said:
    Dude, it was 2 euro, cheaper than a cup of coffee in Western Europe. It is what I'd call a series of unfortunate events in a wallmart on Blackfriday.

    Sue them if you feel truly wronged.

    Why are you being obtuse? First of all, it's a $6 difference, not $2, and it's per month, so it adds up over time.

    It's not the customers responsibility to validate and accept orders, it's the goddamn company selling. So people blaming the customer for refreshing to get a deal are just being assholes. Stock validation has been a requirement for online stores since the beginning of online stores.

    Lastly, the reasonable thing to do is provide an accurate ETA for the server or ask first if they want a refund. They told him soon but couldn't tell him when, and then servers show up in quantity the next day implies that support did sweet fuck all in trying to find out when that server would be delivered. That's just either serious incompetence or malice.

    To not know when purchased equipment will be available is surely incompetence as well. That makes no sense in a functioning company.

  • @davi

    We understand, and we sympathize.

    At the same time, your expectations were/are too high for a €2 server. I'm not trying to defend Online.net's system, but you purchased an extreme bargain-bin product, and after two tickets they had already lost money on you. Yes, their system probably entails a certain amount of overselling, which is more noticeable with an extreme bargain-bin product. It's not the end of the world. Move on.

    Thanked by 1ITLabs
  • You should write a rap song about your experience.

  • A new rap song by the artist known as 200cents.

  • I managed to order a Special Deal Online dedi while it was out of stock.
    I just waited 4 days (not bothering support, because I don't really care, it was an experiment).
    It got delivered today - as new stock reappeared.

    You just killed @davi ;)
    About the 2€, it sux that you didn't receive your server as expected/ordered... But for 4€ you can have KS1 dedi (ok it's double price but...)

  • loeloe Member

    saibal said: Welcome back @eol

    Unfortunately I'm @loe, not @eol.

  • That's too complicated.

    Thanked by 1loe
  • You should thanks them for not taking you in. Regardless, they don't care whether they have spare stock to provision or replace (when your server has hw issue). Either simply cancel your order or terminate your up and running service as well.

    That's known fact for online.net yet most of us here jumped in once again to hit 1.99 EUR atom sales with 10EUR setup fees for idling and fun... xD

    Thanked by 1davi
  • I'd hate to be the boy/girl/zhe/wei that turns down sex to OP at the last minute. It happens sometimes.

    Thanked by 2raindog308 ITLabs
  • rm_rm_ IPv6 Advocate, Veteran

    CyberneticTitan said: Not sure if you're referring to just that particular offer, but their 3x6TB box @ 500Mbps for ~23 EUR was a killer deal.

    That one was 29.99 EUR.

  • And it had a 100 eur setup IIRC

  • rm_rm_ IPv6 Advocate, Veteran

    vimalware said: And it had a 100 eur setup IIRC

    50 EUR

    Thanked by 1vimalware
  • You got it all wrong. It's not just 2 euro, it's 12 euro. You all forgot the setup fee.

  • yokowasisyokowasis Member
    edited October 2019

    You have the right to remain silent. And provider have the right to refuse your order.

  • Stay away from Online.net / OVH, both are shit

    Thanked by 1davi
  • I just received the bill

  • @Archie said:
    Stay away from Online.net / OVH, both are shit

    Incorrect. For me, online / scaleway / ovh is perfect. Probably because I know what to expect.

  • @davi said:
    I have never seen so cheep company which does not care its own sale agreement just for euro 2 and has the worst support system. Here is are some points.

    1. I noticed online new sale on 26th at lowendtalk website.
    2. I went to their website and all euro 2 servers with 1 TB disk are gone.
    3. Some user on this form were saying they just ordered Start-2-S-SATA
    4. So I asked how they order here at https://www.lowendtalk.com/discussion/comment/3024334#Comment_3024334
    5. As per suggestion by @lebidule, I start pressing F5 and got I available which I ordered very quickly.
    6. I waited for 3-4 hours but my sever is not delivered, So I created ticket 808157.
    7. Mr. Dylan replied me that they do not have spare server so cannot deliver.
    8. So I said are your sale order process was broken as you have taken more orders than servers you had in stock.
    9. Then Mr. Jaroslaw replied saying “be patient, your server will arrive shortly”
    10. I said thanks for confirmation.
    11. Then Mr. Jaroslaw asked me to close ticket if I have nothing else.
    12. So I closed ticket.
    13. I waited for whole one day and on 27 evening, I created another ticket 808474, asking how long it will take.
    14. Then Mr. Ian replied that “I'm forwarding your ticket to our advanced specialists.” So wait
    15. I waited for two days.
    16. Yesterday morning at 10AM, Mr. Jaroslaw said that my order is cancelled as they do not have server in stock.
    17. Now randomly their support persons reply to ticket without reading what other support person already said to me.
    18. And today morning Mr. Ian replied saying that start-2-s-sata are in stock so order again at https://www.online.net/fr/serveurs-dedies/start-2-s-sata
    19. I checked this page and now price was 8 euro and I said now price is 8 euro but order which canceled due to their stock was euro 2. I said yesterday was last day of month so why not they waited for 2-3 days as there was chance that today they will get stock and they can deliver server to me. Indeed they have 42 servers when I checked in morning.
    20. Then Céline replied “We apologize for the inconvenience, because we never have the arrival dates of our future stocks. We had no visibility on this.”

    So here are some facts

    1. They accepted my order in sale even though they do not have servers in your stock.
    2. They keep saying me for three days that I will get server soon.
    3. They cancelled my order saying that they do not have server.
    4. After few hours they have more that 42 server available.
    5. Now they want me to pay four times price of sale price without any fault from my side

    Had something similar happened earlier.... was patient and they were able to setup one for me at the honored price when they got stock.... probably needed patience

  • Have online.com dedi for several years and there is no problem at all.

    @Archie said:
    Stay away from Online.net / OVH, both are shit

  • raindog308raindog308 Administrator, Veteran

    davi said: I as customer fighting for my rights

    image

  • @plumberg said:

    Had something similar happened earlier.... was patient and they were able to setup one for me at the honored price when they got stock.... probably needed patience

    Seems to me also looks so. Looks like those who have not created any ticket, got it as, may be they went without any dealing with support. But creating ticket after 5 hours of order and then after 24 hours another ticket and then waiting for two days does not seem to me impatience. If they are able to handle this normal ticket for asking ETA of product then how they will handle support ticket if there is any critical support needed for server.

  • @Kodis said:
    Have online.com dedi for several years and there is no problem at all.

    @Archie said:
    Stay away from Online.net / OVH, both are shit

    I also had with them many other servers in past even at higher monthly cost as well. And I also had no problem with them in the past. Time to time people reported here about their bad service & support. At that time I also had same thoughts like you.

  • @LTniger said:

    @Archie said:
    Stay away from Online.net / OVH, both are shit

    Incorrect. For me, online / scaleway / ovh is perfect. Probably because I know what to expect.

    If you know how to handle or expect from junk support then it is your talent but it does not make junk support, good one.

  • @vimalware said:
    I'd hate to be the boy/girl/zhe/wei that turns down sex to OP at the last minute. It happens sometimes.

    I have full trust in your experience.

  • bene_onlinebene_online Member
    edited October 2019

    Hello @davi,

    I am sorry to hear your experience was not up to our promise. I am currently checking your case with my colleagues and we will reply directly on your ticket asap.

    Best regards,

    Bene

    Thanked by 1TimboJones
  • NeoonNeoon Community Contributor, Veteran

    @bene_online said:
    Hello @davi,

    I am sorry to hear your experience was not up to our promise. I am currently checking your case with my colleagues and we will reply directly on your ticket asap.

    Best regards,

    Bene

    The moment the SEO has some impact which costs more then a 1.99 dedicated, they start talking to you again.

    Thanked by 2default angelius
  • @davi said:

    But creating ticket after 5 hours of order and then after 24 hours another ticket and then waiting for two days does not seem to me impatience.

    Gee... This new generation...
    What impatience...
    And calling this "worst customer support"

    Sure.

    Oh and... Summer is already over kiddo...

  • raindog308raindog308 Administrator, Veteran

    Nomad said: Oh and... Summer is already over kiddo...

    image

  • @loe said:

    saibal said: Welcome back @eol

    Unfortunately I'm @loe, not @eol.

    life of the end?

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