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Comments
Or woman up.
Absolute garbage.
If I test a 1GB Linode VPS and my setup works it is completely reasonable to expect that same setup will work roughly the same on a Hetzner or Vultr VPS with the same specification.
This is the exact same scenario. Ho-ost and VPshared are established providers offering products pitched at the exact same budget shared hosting market. The one difference is that VPshared runs like dog shit and Ho-ost doesn't.
With the one running like dog shit you're damn right I'll take a refund if they offer a 7 day money back guarantee.
I couldn't care less about the money. I care about a service provider breaking my trust.
But it's NOT a 7 day trial to some one-off purchase that you only buy one of, it's a subscription for a number of services. Your thinking is backwards.
Look, nearly everyone else here understood the refund offer was so you could try something on one service before spending more resources on a failed solution. You're even proving out this exact scenario; you needed to test a certain configuration before knowing if it would even work.
You're bitter you failed to understand what you were buying. You should be happy this lesson didn't cost much.
Unfortunately, you don't seem to be learning from this lesson.
Whoosh. They're honouring the money back guarantee they advertised, it's your fault you made false assumptions.
Understand now?
Consider this scenario with 40 services instead of 4 ...
The OP is childish.. Did not understand that he is the wrong side here..
Considering the price you are paying and you got exactly what you ordered, and also considering how you even used their support, i don't think a client should even ask for refund
First off you were not comparing two alike products, moreover, as per your simulated scenario (as opposed to what really happened) you would be testing one instance. Which the provider is happy to refund you for as per your own posts.
The problem is that you ordered multiple, equal, instances, before testing the service which is what the refund policy is for.
I have no effing clue what's so hard for you to understand here.
If VPShared had told you "hey, you can go ahead and order multiple services, we assure you they fit the needs of your website" then you would have a point, but they did not.
You were on a run to find the cheapest service possible to run your websites on, now you know. Congrats, your research is complete.
So I just checked their sales thread and website, there's no mention of a 7 day refund in their promo text (or maybe I'm blind, in which case I apologise).
So I think it's fair to assume that most would assume no refund policy before purchasing, unless they take the time to read the t&c.
Obviously you did read the t&c, but i think after the fact, not before as you indicate in your first post.
You're disgruntled because you dont like their policy wording,which you would have had to read and agreed to before placing the order. It's pretty clear that they only refund the first product.
Bad luck that the product doesn't meet your needs, but count yourself lucky they will even refund one of them.
We usually provide refunds within 7 days of your first purchase for your first service. There’s a limit of one refund per customer.
Right in the T&C first entry.
@Adam1
There's a tick box that confirms your acceptance of their terms and conditions in the checkout page. Hence most of us have no sympathy for the OP.
IMO he's not being honest by saying he chose them because of a 7 day refund policy, because for him to learn about that, he would have also have to have read that the policy only applies to first service only.