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Comments
the service rep would say something like "oh gosh, no problem" and cut you a check, since you're no longer a customer and a credit would be completely pointless.
Again, sorry for my English.
When I hired the service, I do not remember leaving the automatic renewal. Maybe there I had an error.
But it is understood that if I cancel a service 3 or 4 months before its renewal, it is understood that I no longer need it. In fact, I think I have put that detail at the moment of requesting its immediate cancellation.
On the other hand, I did not receive ANY mail indicating any renewal. That at least 5 emails arrive is a lie.
and finally, I'm still waiting for the full refund
When cancelling a service, the auto renewal still stays in effect?
In general, I think that there's still a lot of unawareness among end-users of how PayPal subscriptions work (as also witnessed by this thread).
That's prob what happened here I'm guessing? Customer thought they cancelled their service (they did), but they prob thought it would also cancel the auto renewal/sub stuff w/ paypal. Which it didn't. OP gets "credit" instead of a full refund. If I got that right
Exactly.
You need to think of it as 2 separate processes that just happen to work together.
1) You but a product with a renewal date.
2) You ask PayPal to sent money on an anniversary date. (optional)
On the anniversary date the payment gets sent because PayPal is not aware of what decisions you have made, all PayPal knows is that you asked them to send money until further notice.
Again, Subscriptions are not forced, you are taken to a PayPal screen that specifically asks you to make an agreement to send money on an ongoing basis which they then email you to confirm your subscription agreement.
Sadly this complaint is a case of click click click, next next next with your eyes closed 110% of the time, claiming not to understand is no excuse there are literally so many notifications all the way through the process you have to choose to not pay attention to what you are agreeing to.
All of this discussion for the 99th time though, I think I am just going to switch to billing agreements instead.
I understand not everyone is the same, this is just one of those things I just cant believe people dare place any blame on hosts for.
They did - billing agreements. Extremely hard to get approved for that though.
I disagree. You said you don’t want the service but continued to send money, that doesn’t really tell me that you don’t need it. It tells me that maybe you changed your mind and want to continue the service.
Stop making assumptions.
Bullshit.
I cancelled the rs hosting with alpharacks a few months back. But just got an email from 2co asking me to update the expiry date of my card or to add a new payment method. By using the contact form at 2co website support section, I asked them to cancel that recurring invoice with my order number. Within an hour, I got reply from 2co as the "recurring payment cancelled".
I got a 'chance' as the Entropay card added with 2checkout was valid only upto last June.
More like you drop your wallet on their doorstep and you demand that they return it. I believe in the U.S. it would be illegal for them to pick up the wallet from their doorstep and deposit the $$$.
(According to https://en.wikipedia.org/wiki/Theft_by_finding it sounds like if you find the wallet you would need to take reasonable steps to locate the owner, but if you still can't find owner then you could keep it.)
Of course if they drop the wallet intentionally then idk. But if they hired someone to drop a wallet there every month and forgot to fire that person then probably would still need to return it. haha
@Element if they don't refund you just open Paypal dispute, it is easy enough. I don't see why AlphaRacks would fight the dispute since they won't have an invoice corresponding to the payment, and even if they fight it I don't see how they could possibly win. I don't know how it works in other countries but in U.S. you can't say "s/he gave us this $$$ so we made up this invoice showing an add funds request after the fact".
In this case, AlphaRacks should be willing to refund the money paid, but it would also be understandable if they charged a small fee for doing so (given that the customer was at fault for not having cancelled the PayPal subscription).
I think its more like putting the wallet in a named envelope and then pushing it in the mailbox.
More signing a contract (paypal agreement) to take money out of your wallet then give it to someone else that you already agreed in advance to give it to and then being all surprised and expecting everyone else to course correct for you when exactly what you asked for was done.
it's obviously his fault for not cancelling the subscription via paypal's interface, but it's hardly his fault the entire process isn't as clear and simple as it could be.
folks forget/don't realize/don't think about the "subscription" being between them and paypal.
reading about this repeatedly here at LET is what drove it home to me years ago to make sure i don't click the more prominent subscription option when i purchase from lowend providers.
Folks need to start reading what they eSign.
If so, no one will marry.
this kind of drama is boring
Huh, isn't never-ending drama the best drama?
yes, when the issue growth. in this case it is repeated over and over = boring
What did I just read? "Cancelling a service and Paypal subscription are 2 different things". That doesnt make any sense. So I should be charged for ALL the services I canceled, just because I didnt close the paypal agreement?
In a nut shell, yes. It's been that way for years.
Of course, host shouldn't charge but they do, sometimes.
And, for some hosts, few bucks matter so they simply refuse to refund, the mark of a summerhost or failing one.
obviously nothing...
otherwise you'd have noticed the difference between paypal subscriptions and paypal (billing) agreements and therefore would not mix up those terms again in your posting.
You marry with an eSignature ?
NO stop confusing the matter, hosts do not CHARGE you, that sounds like its an action triggered by the host, it is not.
Instant chargeback + multiple defecation in forums. No excuse
What they(providers) should do is inform customers that they have received a payment for a service that has been canceled and offer to refund in case the payment was done in error. In the above scenario the customer is at fault however. Does paypal charge for refunds cause these guys make it sound like it's a burden to issue refunds even on payments made by mistake.
Literally every part of that has already been covered on page 1 in significant detail.
@Falzo
Im sorry are you a moron? You know that the point of cancelling a service is to end ALL future payments, regardless of the method of payment that was setup.