New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
If they haven't called you, then you gave invalid information. I was called within hours for validation.
@Falzo
Hmmmm that's weird. I did double check. But anyway, thanks. Know anyone I can contact?
It's 01:20am in Germany, so you're not going to have any luck for at least another 8 hours.
https://www.netcup.eu/kontakt/telefonsupport.php
Alright. Thanks @WSS. Hopefully I'd get a call in their morning.
I was called next day.
Does phone calling always take place?
Anyone ever activated without calling?
They were unable to verify my details so had to send them a copy of a utility bill.
as others already pointed out, it just might depend on the time of your order related to working times in germany. From what I know, they mostly do validation calls for non-german customers so make sure you use a phone number they can reach ;-)
I honestly can't remember if they called me with my first order, but afaik for german customers they check with public phone registers or something like that...
for contacting them use either their form https://www.netcup.eu/kontakt/ or write a mail to mail ( at ) netcup.de
also don't forget about their christmas calendar: https://www.netcup.de/adventskalender/ with changing offers each day ;-)
(only available from the german page though)
Thanks. I can just run google translate and I can read it
I do hope they contact me soon. I'll send them a buzz through that form. Thanks
it's short after 8am here now, so they probably about to start working through orders that came in at night, at what time did you order?
I thinks it's around 18:00 (1:00 here) there in Germany when I ordered.
oh, probably sales just left the building by then, maybe a bit unlucky.
give them a bit more time, I guess they're coming through today...
I got verified DAYS after order. I have given up my order. And then suddenly the letter from netcup comes in.
@Falzo has to approve you first. Usually got to sleep with him or it is a no go.
@Falzo I hope I won't end up like @yokowasis Crossing my fingers
Oh, for me, they called and verified my first order after several minutes. So I was lucky here :-) ?
FYI, my first order is around 9 AM German time.
didn't know they really still might use snail mail for verification... ofc that may take some days.
dude I told you there would have been a faster way for this somewhere between my sheets... :-D
I'd hope they just send a letter only if they have no other way to validate (like not reaching your phone) ... while I think they mention letters being an option for verification in their welcome mail, @yokowasis is the first one I know who really got one :-D
Oh crap XD
good boy!
I had my first order a few weeks ago and i was never called or contacted in anyway. They just processed my order within one hour. I signed up with my business mail account and provided a valid EU VATid and my company data.
I do hope they got somebody lurking here @ LET lol
OMG X_X
I guess my edit came in too late rofl
Lube @Falzo doesn't like nor use lube.
Bloody hell. Literally.
which of course makes things a lot easier because your VAT ID can be verified directly with VIES ;-) no need for any further contact anyway..
sssh, don't spoil the surprise... he'll only recognize after being tied up properly...
Just figured the ruffies did their job and he would be out like a cat on catnip.
By letter I mean email. I always keep my phone on. In the end they didn't call me.
received an email saying they were not able to reach me and will try to reach me again. I want my netcuppppppppppppppppppppppppppppppppppppppppppp~ Sobs
Told you @Falzo is the first step.