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Do you outsource support? - Page 2
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Do you outsource support?

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Comments

  • vedranvedran Veteran

    @Damian said: So what if you don't have enough tickets to warrant an hourly rate, but all you're expecting is to copy/paste knowledgebase or Googled tutorial URLs, and then escalate to someone else if there's a true problem?

    Support bot?

  • bigcatbigcat Member
    edited April 2013

    You can sweeten the deal by giving guaranteed perk. For example, give $10/day regardless of number of ticket, on top of your current offer.

  • GaNiGaNi Member

    @Jack

    Wish I were now, my semester end is around corner.

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