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I know, but they don't even consider any of my evidence, showing quite clearly that the customer is in the wrong and not us. However, even when calling them up and explaining the situation do they grant the refund to the customer. If we are lucky we don't have to pay any transaction fees,
This is a fair view as long as there's no trial-period nor any length of satisfaction-guarantee of service. (given we're talking of cancellations shortly after a purchase)
That said, I wonder how many people actually open a pre-sales ticket if they have specific needs... Or, at least fill out the "intended use" section of an order form.
^ +1000, seriously.
I can't overstate how many times I've had to request custom shunts to be added with Internap, and this is why I no longer use them for "personal proxies". Automatic route optimization does not mix well with trying to do your own manual routing.
For reliability it's best to buy a ton of budget servers on cheap networks with relatively fixed routes and do it yourself with mptcp, OpenVPN + ifenslave (mirroring), or similar. Yet, still need an expensive reliable server at the endpoint for assembly and delivery to the destination.
Sadly I think most people expect MIRO to be a magic-cure for any connection hickups.
really?
I will ask for refund every 29th, is it okay?
Why not just move him to your LA location? If you say no refunds after a certain time it's their responsibility to understand that. If he comes back though and says "hey can you move me to LA my ping sucks" that seems perfectly reasonable to me. If it costs more charge more, if it's the same then no harm done I suppose.
In Germany we also have a 14 days return/money back protection law in place for internet deals. You can request money back within 14 days without any reason (Fernabsatz).
OMG another one...refer to: https://www.lowendtalk.com/discussion/127412/why-do-you-hate-chinese-buyers#latest
You have great amount of potential customers from China, please take the responsibility to make sure everyone know that "paypal dispute is not a good way to solve problem".
Yes, what you said about "Taobao" and "JD" is true, but don't take for granted(and some proud from your words).
As an affiliate, we both know how service providers-out-of-China works and what they expect for, and what they dislike.
Please, writing something about this problem and make these potential customers realize the difference and avoid these mistakes.
If there is a looking glass or speed test file, the customer should be blamed for "not testing beforehand".
The network quality is quite complex, my VPS from Virmach New York data center performs much faster than it offers in LA and San Jose(colocrossing). VPS in Dallas(psychz) is faster than those in LA and San Jose(colocrossing) too.
What @gongyi said is right, some just care about the low price. If you really want to avoid these trouble, set all your low end packages "non-refundable" and put it on a place cannot be ignored.