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What should I do with this provider

r00t4bl3r00t4bl3 Member
in Help

My domain provider account compromised

First of all,

  1. Sorry for lengthy post
  2. I have no intention to do any black campaign for any provider

Background

I registered my domain (LLLLL.cc) to this provider 2+ years ago. It's paid annually at February using Paypal's pre-approved payment. It all went well until yesterday I received a notification from Paypal saying that I have authorized a payment which I don't recognize (Different amount and different time).

I tried to login to my domain provider dashboard and failed. I also tried to request password reset, but I don't receive any email and I don't think it even send to my email address (the message says an email sent to (dup***zej@dn****.com) which I don't recognize).

I contacted Paypal to cancel this transaction and Paypal seems to believe this transaction is valid. I'm still waiting for an answer how this is possibly happens from them.

As for domain provider, I don't think I have any hope to get my account back. Their customer service is just like a robot built with auto-answering templates and random response. A quick search on Google shows this issue is well known for this provider. I'm sure that I don't want to use any service from this provider anymore.

Questions

  1. Is there any way to get my money back?
  2. Is there any way to get my domain back?

Thanks

Comments

  • click4easyclick4easy Member

    To get your domain back, see if rhey are a reseller of a domain registrar and contact them about your greivance. After getting back your domain, try to raise a paypal dispute and credit card chargeback if the dispute doesnt turn in your favour

    Thanked by 1r00t4bl3
  • jetchiragjetchirag Member

    1and1?

    Thanked by 5Plioser Aidan raindog308 Amitz nulldev
  • r00t4bl3r00t4bl3 Member

    This is magic. You're either mind-reader or their reputation is well-known.

    @jetchirag said:
    1and1?

    Thanked by 5Aidan jetchirag raindog308 Amitz nulldev
  • jetchiragjetchirag Member

    @r00t4bl3 said:
    This is magic. You're either mind-reader or their reputation is well-known.

    @jetchirag said:
    1and1?

    I wish I was a mind reader but I've heard about their fraud transactions from customer's account. Second, support. They have one of most dumb support. And that

    A quick search on Google shows this issue is well known for this provider.

    I've also met same reviews

  • AmitzAmitz Member

    r00t4bl3 said: You're either mind-reader or their reputation is well-known.

    He is blessed, so probably both, but 1&1 is really well known for being a pain in the ass as soon as something goes wrong! All the best!

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