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What are you using as helpdesk software? - Page 2
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What are you using as helpdesk software?

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Comments

  • PUSHR_VictorPUSHR_Victor Member, Host Rep

    @wa44io4 said:
    Supportpal - https://www.supportpal.com/ - for ticketing
    Crisp - https://crisp.chat/en/ - for live chat

    Loving both :)

    Crisp recently released a 2.0 of their chat, right? If you are on a paid plan, can you share how reliable the extra features are? I am interested especially in the video chat that they are now offering. Thanks.

  • @PUSHRcdn said:
    Crisp recently released a 2.0 of their chat, right? If you are on a paid plan, can you share how reliable the extra features are? I am interested especially in the video chat that they are now offering. Thanks.

    I don't see anything like video chat ... did you seriously saw anything called video chat?

  • PUSHR_VictorPUSHR_Victor Member, Host Rep

    @wa44io4 said:

    @PUSHRcdn said:
    Crisp recently released a 2.0 of their chat, right? If you are on a paid plan, can you share how reliable the extra features are? I am interested especially in the video chat that they are now offering. Thanks.

    I don't see anything like video chat ... did you seriously saw anything called video chat?

    It's listed in their features section here: https://crisp.chat/en/livechat/ , I suppose it's a new one as it wasn't there the last time I checked their website.

  • @PUSHRcdn said:
    It's listed in their features section here: https://crisp.chat/en/livechat/ , I suppose it's a new one as it wasn't there the last time I checked their website.

    I am sorry, I saw it now. But it's available on Unlimited Plan only where I have Pro plan.

  • PUSHR_VictorPUSHR_Victor Member, Host Rep
    edited August 2017

    @wa44io4 said:

    @PUSHRcdn said:
    It's listed in their features section here: https://crisp.chat/en/livechat/ , I suppose it's a new one as it wasn't there the last time I checked their website.

    I am sorry, I saw it now. But it's available on Unlimited Plan only where I have Pro plan.

    Thanks! I suppose I will wait for someone to review it as we've been looking at Crisp for quite some time now.

  • @szarka said:
    Is Kayako software? Everything about the web site seems to suggest that it's (only) a hosted service?

    Kayako hosted is their new version, the old version renamed to Kayako Classic and can be found here: https://www.kayako.com/classic

    Thanked by 1szarka
  • WSSWSS Member

    mailto:

  • i like a lot Hesk.
    It's light, it's custom, it's free.

    For years i use osticket but with time i'm bored and decide to change.

    Whmcs is good, but solution like whcms, clientexe etc it's different product.

    Thanked by 1szarka
  • cpsdcpsd Member

    How do you guys deal with users who prefer calls?
    We are happy using a two level scheme where WhatsApp solves basic questions and tickets, remote control and emails solve the real problems :).

  • At my current organization, we're using Kayako (Classic) and switching to FreshDesk. For my new venture, Kayako (New).

  • imokimok Member

    Agile CRM also supports tickets. I'm playing with Agile + Drift + Zapier.

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