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What are you using as helpdesk software?
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What are you using as helpdesk software?

rovoxrovox Member
edited August 2017 in General

Hi guys,

Just like the title say, Whats your favorite helpdesk software? I'm currently looking around for helpdesk software. And was wondering what you guys use to provide support!

  • Rovox
Thanked by 1rkan
helpdesk software
  1. What helpdesk software do you favor?55 votes
    1. zendesk
        5.45%
    2. freshdesk
        5.45%
    3. whmcs
      29.09%
    4. happyfox
        0.00%
    5. zoho desk
        0.00%
    6. Kayako
        5.45%
    7. boxbilling
        0.00%
    8. just social media. whatsapp/twitter/telegram
        3.64%
    9. custom build
      10.91%
    10. other
      40.00%
«1

Comments

  • WhatsApp, Facebook , Telegram , LET. You should include boxbilling, it is open source and it let you also manage your server.

  • FoulFoul Member

    Kayako.

  • DeskPRO

  • Not using, but worth to mention: RequestTracker, OTRS, Zammad, osTicket, Cerberus Helpdesk

  • RizRiz Member

    @Foul said:
    Kayako.

    I remember out Kayako upgrades turning into a mess. Nice to work with though!

  • MasonRMasonR Community Contributor

    I think LET is my favorite helpdesk software /s

    Thanked by 4Nekki Fidde cassa ricardo
  • trewqtrewq Administrator, Patron Provider

    Groove

    Thanked by 2Hxxx farnox
  • imokimok Member

    Jira and AgileCRM are another options.

  • jhjh Member

    The $500 I spent on a Kayako owned licence circa 2005 has to be one of the best investments I've ever made. If I didn't have it, I would probably use Help Scout (despite the recent price hike).

  • FoulFoul Member

    Riz said: I remember out Kayako upgrades turning into a mess. Nice to work with though!

    It's quite better now! I paid like $200 for the owned license back then and ever since then i just get the support upgrades! So it's quite nice to have/use

    Thanked by 1Riz
  • These days Kayako seems a little high priced, groove looks nice indeed!

  • nicenice Member

    Own solution, hPanel =)

  • WebProjectWebProject Host Rep, Veteran

    You forgot to mention the Blesta and Clientexec (tickets system is part of them)

  • nqservicesnqservices Member
    edited August 2017

    visionhelpdesk.com looks great and price is good. Also it as Satellite / Multi-Company feature that is great for multiple brands. I will try it soon!

  • Did you try Zammad (https://zammad.org/)? Looks pretty good. Gave it a test run on a VPS. Easy to install (can directly be installed or behind nginx).

    I set it up overnight without a careful read of the docs, ended up mis-configuring MySQL leading to my memory usage slowly rising to about 90%. They have a PostGreSQL version (I am going to try that next)

    Thanked by 1MikePT
  • LiveAgent

  • Kayako

  • nusproutnusprout Member
    edited August 2017

    Helpscout, but we would probably move to Zendesk as we're having Zopim/Zendesk Chat for our the live chat and those two would integrate better.

    Have a look at

    https://github.com/opensupports/opensupports/releases

    https://github.com/helpyio/helpy/releases

  • osTicket all the way, because its so easy to hack!

  • Is Kayako software? Everything about the web site seems to suggest that it's (only) a hosted service?

  • Wow, now Kayako has a "free" tier - for live chat software only.

  • Last thing people need is one more system to create account for and to learn how to use. Facebook, Twitter and Reddit are plenty. Personal info can be discussed privately while most questions remain publicly available for other users to benefit.

  • BharatBBharatB Member, Patron Provider

    At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

  • @BharatB said:
    At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

    How does one signup? I've tried and it gave me an error. I tried again, and it says

    "The email has already been taken."

    And so I tried with a support@ email, and it says

    "The username support is already in use."

    Thanked by 1dwtbf
  • RhysRhys Member, Host Rep

    @BharatB said:
    At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

    Ooh another shitty software to add to their collection of shitty softwares.

  • BharatBBharatB Member, Patron Provider

    @nusprout said:

    @BharatB said:
    At softaculous I'm leading Deskuss, https://deskuss.com it's still in beta so you're free to try it :)

    How does one signup? I've tried and it gave me an error. I tried again, and it says

    "The email has already been taken."

    And so I tried with a support@ email, and it says

    "The username support is already in use."

    Please send a mail with error screenshots to [email protected]

  • We have been using Vision helpdesk for 5 years , I have tried WHMCS but its quit basic I would include visionhelpdesk over WHMCS. Best quality it offer Multi-company help desk solution.

    Thanked by 1Relianx
  • vfusevfuse Member, Host Rep

    Just Crisp.im for live chat for now, will probably add zendesk to this for e-mail tickets.

  • CloudconeCloudcone Member, Patron Provider

    We use Intercom, are able to resolve issues and communicate much faster with clients

  • Supportpal - https://www.supportpal.com/ - for ticketing
    Crisp - https://crisp.chat/en/ - for live chat

    Loving both :)

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