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Anyone else affected by this downtime?

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Comments

  • hostdarehostdare Member, Patron Provider

    did you open a ticket ? how many hours down ?

    Thanked by 1DewlanceVPS
  • Yes, I do.

    more than 1 hour

  • down 2 hrs, 12 mins

  • trewqtrewq Administrator, Patron Provider

    Shared LV 02?

  • NekkiNekki Veteran

    When I'm purchasing downtime, I prefer mine dedicated.

  • pixahex said: down 2 hrs, 12 mins

    thanks for confirming it

    trewq said: Shared LV 02?

    yes

  • @trewq said:
    Shared LV 02?

    yeah, lv-shared02.

    gives 404 on http.

    https gives ERR_SSL_PROTOCOL_ERROR

  • Same here. 404 error.

  • JorboxJorbox Member

    I had the same downtime from 2 months and decided to move to a Dedicated Server, never risk your business and put it on a oversoled cheap company.

    Value your customers.

  • Jorbox said: Value your customers.

    I don't hosted any customer, few low traffic WP site

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    Sorry, looking through that now.

    With the holidays we're running a bit low on staff.

    Should have it figured out in the next few.

    Francisco

    Thanked by 1BecomeWebHost
  • FranciscoFrancisco Top Host, Host Rep, Veteran
    edited July 2017

    That should get you going. cPanel generated a bad httpd.conf it seems which litespeed ignores:


    httpd_ls_bak: Syntax error on line 751604 of /etc/apache2/conf/httpd.conf: 2.244.94.16:80> directive missing closing '>'

    Since Litespeed doesn't crash cPanel doesn't automatically fire off a rebuild.

    I've forced a rebuild and it looks like PHP is happily moving along.

    @Jorbox said:
    I had the same downtime from 2 months and decided to move to a Dedicated Server, never risk your business and put it on a oversoled cheap company.

    Value your customers.

    We have plenty of nodes and plenty of users on them. I discussed the litespeed issues we've had in great detail and Litespeed confirmed, and patched them, a little over a month ago. I've not seen the option to make Litespeed crash if it reads a bad configuration, I'd assume that goes against its preferred action.

    lv-shared02's one of more stable nodes and has over a year of uptime. Minus this hitch and the one where we had to move up to EasyApache 4 for a basis, we'll go literal months and months where we see absolutely nothing going on.

    With more and more SSL's getting issued there's times where multiple processes are modifying the httpd.conf file so a failed generation happens. Sometimes users see this as an SSL not applying right away or things like that which sucks, but usually it doesn't do a complete rip down like this update did.

    Francisco

    Thanked by 1BecomeWebHost
  • quickquick Member

    Get a slice

    Thanked by 2netomx HuntersPad
  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @quick said:
    Get a slice

    A good solution but for many users that's not possible with cPanel being $11/month alone.

    It's a fluke issue, I pasted the error above. A simple /scripts/rebuildhttpdconf got things going again, but doing this as a cron or something like that just turns into Litespeed constantly restarting.

    Francisco

    Thanked by 1Aidan
  • williewillie Member

    Francisco said: line 751604 of /etc/apache2/conf/httpd.conf

    line 751604... omg. Fwiw my site there seems to be up now. I don't know if it was down earlier or which node it's on.

  • FranciscoFrancisco Top Host, Host Rep, Veteran
    edited July 2017

    @willie said:

    Francisco said: line 751604 of /etc/apache2/conf/httpd.conf

    line 751604... omg. Fwiw my site there seems to be up now. I don't know if it was down earlier or which node it's on.

    It adds up quick. A single domain can be 50 or more lines once you get SSL's and all that in there. Some users have a hundred or two sub domains.

    Francisco

  • TomTom Member

    @Francisco said:

    @willie said:

    Francisco said: line 751604 of /etc/apache2/conf/httpd.conf

    line 751604... omg. Fwiw my site there seems to be up now. I don't know if it was down earlier or which node it's on.

    It adds up quick. A single domain can be 50 or more lines once you get SSL's and all that in there. Some users have a hundred or two sub domains.

    Francisco

    Gotta give us some stats of all the BuyShared servers now :-)

  • No wonder it's slowing down

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @Tom said:
    Gotta give us some stats of all the BuyShared servers now :-)

    We keep them pretty standard. 24 CPU threads at around 2Ghz, 64GB+ RAM, and 4 x 1TB SSD's.

    @corbpie said:
    No wonder it's slowing down

    If you're having a slow down by all means let me know. We recently rolled out our new anti-wordpress bruteforce system which has cut down CPU load by over 30% on most of our nodes, some even more (namely the 'Shared' plans).

    Francisco

    Thanked by 1k0nsl
  • PieHasBeenEatenPieHasBeenEaten Member, Host Rep

    @Jorbox said:
    I had the same downtime from 2 months and decided to move to a Dedicated Server, never risk your business and put it on a oversoled cheap company.

    Value your customers.

    Actually downtime happens! Your company is no where in the same class as buyvm.

  • bsdguybsdguy Member

    @Nekki said:
    When I'm purchasing downtime, I prefer mine dedicated.

    Yes but clearly the price performance ratio of virtual downtime is lots better.

  • williewillie Member

    Francisco said: anti-wordpress bruteforce system

    What is that?!

    Thanked by 1Francisco
  • Francisco said: It adds up quick. A single domain can be 50 or more lines once you get SSL's and all that in there. Some users have a hundred or two sub domains.

    Francisco

    Pretty impressive. Slightly offtopic, does this mean every time you add a domain, you have to perform a litespeed restart? How does the server handle any requests in progress (such as file download or a form being posted)?

  • JorboxJorbox Member

    @PieNotEvenEaten said:

    @Jorbox said:
    I had the same downtime from 2 months and decided to move to a Dedicated Server, never risk your business and put it on a oversoled cheap company.

    Value your customers.

    Actually downtime happens! Your company is no where in the same class as buyvm.

    my servers only down when I restart to upgrade the kernel for less than 1m maybe every 2 months or whenever cpanel create upgrades.... also I dont use litespeed because it has many problems with cloudlinux and ssl , and I use auto ssl free from cpanel and without any plugins for all of my customers by default , there are good alternative for litespeed that you have to try.

  • FranciscoFrancisco Top Host, Host Rep, Veteran

    @willie said:

    Francisco said: anti-wordpress bruteforce system

    What is that?!

    It's kinda like a captcha when you try to hit wp-login.php on our servers, it looks like https://dev.cpanelplatform.com/wp-login.php

    The bots aren't smart enough to get around it so theres none of the PHP load of them hammering/browsing/etc.

    @ramesh_vish said:

    Francisco said: It adds up quick. A single domain can be 50 or more lines once you get SSL's and all that in there. Some users have a hundred or two sub domains.

    Francisco

    Pretty impressive. Slightly offtopic, does this mean every time you add a domain, you have to perform a litespeed restart? How does the server handle any requests in progress (such as file download or a form being posted)?

    Litespeed forks a new parent process that loads the new configuration while the old process handles requests. Once it's done loading, the old master process falls off. It's all seamless now that they addressed the graceful restart fixes.

    Apache isn't so kind to it. Reloading a large configuration file can take 10 - 30 seconds of pure downtime while it parses it.

    Obviously smaller nodes would address that issue, but then you're dealing with a daunting amount of license fees. If you charge high prices for fully managed shared then it won't matter, but in the budget stuff? Bigger nodes are the only way to do it while offering litespeed/etc.

    Francisco

  • williewillie Member

    I wonder if there are other alternative web servers that could deal with this, or if Apache could be made to load the config file in a separate thread or something like that.

  • ClouviderClouvider Member, Patron Provider
    edited July 2017

    @willie said:
    I wonder if there are other alternative web servers that could deal with this, or if Apache could be made to load the config file in a separate thread or something like that.

    Yeah, Litespeed is the only supported alternative, and it's a great web server. We definitely recommend it.

  • JorboxJorbox Member

    @willie said:
    I wonder if there are other alternative web servers that could deal with this, or if Apache could be made to load the config file in a separate thread or something like that.

    Try this Free!!

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  • ClouviderClouvider Member, Patron Provider
    edited July 2017

    Great. @Jorbox when you find a way for it to support native .htaccess you can start making such recommendations.

    Of course even if you do, cPanel doesn't support it, so you're on your own with a closed source code application that you have no control over, including on updates.

    edit: oh it's not even a web server, it's a reverse proxy plugin you refer to here. That's such an Apache replacement that requires... Apache to run.

    Thanked by 1Junkless
  • JorboxJorbox Member

    @Clouvider said:
    Great. @Jorbox when you find a way for it to support native .htaccess you can start making such recommendations.

    Of course even if you do, cPanel doesn't support it, so you're on your own with a closed source code application that you have no control over, including on updates.

    edit: oh it's not even a web server, it's a reverse proxy plugin you refer to here. That's such an Apache replacement that requires... Apache to run.

    I've been running Engintron Nginx for a few months with some impressive results and it it supports all .htaccess rules and HTTPS also Cloudflare. I had switched to Litespeed to do some benchmarking and found that Nginx actually performed better for load times, and compression. Not to mention it's 100% free!

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