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I think we've told clients straight that we have reported them to anti-fraud bureau's or similar if they've launched PayPal disputes because we didn't install their illegal Windows ISO's for them or similar.
But I'm certain we have never said 'Oi, we will report you to FraudRecord if you do that'.
Is there no one that monitors Fraud Record?
no, well sort of, but the guy maintains and runs it for free so I don't blame him for only responding once in a bluemoon, the bigger problem is he wont let us hosts pay for the service for some bizarre reason.
Is there any sort of reputation system built in? For example you're seeing all these ridiculous entries, is it possible for you to flag them so other providers not familiar with Tenacious D will see they submit 90% bullshit?
@Ree nope.
Doesn't FR form a judgement of providers and the validity of their reports by scoring them?
Say that again but different please?
Haha, sorry.
For providers, Fraud Record lists this for example:
Reliability 1
Which provides an overall reliability score?
1.0
out of possible 10
In their own words:
Doesn't FR f*ck with customers and always listen to providers regardless of the validity?
Ah ok yeah, I don't think the rep system was ever actually implemented though.
edit, looks like it was, seems the maximum any individual host has is 1 and it is not automated so is entirely at the will of Harzem.
example: https://www.fraudrecord.com/api/?showreport=d9ca61b93d04b54d
This has a reliability of 7.5 with 13 x rep score = 1 reports... good stuff.
That particular report has some great examples of what this is not supposed to be used for in the mix.
edit 2, just checked 20 pages, every host, even those who have been using it since day 1 (me and a few others included) has a rep score of 1.0, so yeah, was a nice idea, it was never implemented fully it seems.
I take it there's no sensible means of finding out if your email address is listed on FR? I've pretty much been a model customer (even if I do say so myself), so I'd be interested to see if I pop up on there.
Your not listed, clean as a whistle!
TIGHT. Cheers for checking.
Not pro-actively, but when I get a request.
I'm developing a new appeal system, based on "innocent until proven guilty" kind of idea, when a customer disputes a report. That is, when someone disputes a report, the report is automatically set to zero points, but still visible on report pages, and both sides will be able to explain their side of the issue (even link to a public discussion forum).
There is the sponsorship option, which is exactly what you want But I realize the "all free" system isn't sustainable on the long term, so I'm adding many new incentives to sponsors soon, to encourage being a sponsor. Existing or new free accounts won't lose any functionality or be limited in any way though.
I've removed many many reports, on requests of customers. But mostly they are bullshit reasons. Last time, some guy asked to be removed, while he had 4 records from 4 different companies about the same issue.
That's correct. I had let that slip, because I was hoping to develop it after hosts have created enough reports to get a rep point, but it got delayed again and again. I'm now developing a new reputation system, which is based on companies' report/query counts, as well as a "thumbs up/down" system on individual reports in which other companies can vote. The company with D can be voted down if everyone hates them so much.
You can register and make a query, but I'm now also developing a new "customer account" system where you can not only query your own data, but also set up monitors so you can be notified if you are reported.
Will just avoid these companies that has unfair terms and conditions.
@Harzem
Until now my opinion on FR as excessively bad (based on what info I had). I'm still highly critical as there are many indications of FR operating in the shadows (seem from the concerned users) and utterly biased (or at will abusable by providers).
What I just read here about your position, ideas, and plans, makes me think again, though.
Sure enough, providers need some means of protecting themselves against fraudulent and criminal "customers" as well as against spammers, etc.
At the same time, however, customers need to have their basic rights respected, too. I'm glad to see that you seem to work in that direction.
Idea: Give marks to providers, too, so as to discern between "quick shooters" and serious, well reflected ones.