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About time, Even if they did throw together some open source code to make it
Good luck using Volumedrive for anything other than personal / your own client use.
People in the know won't buy a VPS from a Volumedrive server.
Ticketing and desk, yes, about time. Hopefully the response time improves to better than a response in two weeks. Been there and done with them a while back.
What about their dedicated servers?
Dedicated servers. Hmm. I'd say VolumeDrive probably does better with those. Hard to say well though.
Unsure how you could use VD up until this point with no ticketing and random response time. That email only routine got tired years ago.
"Yeah [customer] our server is on the fritz right now. We are communicating with our upstream provider via email. Eventually, we hope they'll respond."
I had a dedicated server with them for about a year. Worked quite well and could usually use my full 100mbps. If the issue was important I recieved a reply fast via email. If not it took a bit longer.
Does Volumedrive have a some kind of administration interface like OVH where you can install whatever you want or a netboot etc?