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GalaxyHostPlus is down
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GalaxyHostPlus is down

My VPS are down. Client area says "Operation Timed Out After 25000 Milliseconds With 0 Out Of -1 Bytes Received". No info on twitter or somewhere else. I submitted a ticket, but no response yet for 5 hour.

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Comments

  • brueggusbrueggus Member, IPv6 Advocate

    Thank you for sharing your experience with us.

  • can you please send me your ticket number? I will investigate on this.

  • itenaitena Member
    edited October 2016

    @stasi said:
    can you please send me your ticket number? I will investigate on this.

    sure #GHP-JJSLVG-6634

  • @itena said:

    @stasi said:
    can you please send me your ticket number? I will investigate on this.

    sure #GHP-JJSLVG-6634

    Hello,

    I took a look into our system and I noticed some big issue.

    Your account will be suspended tomorrow morning - We'll suspend it because you violated our promotional code policy.

    -Ocatve

  • lol

  • @stasi said:

    @itena said:

    @stasi said:
    can you please send me your ticket number? I will investigate on this.

    sure #GHP-JJSLVG-6634

    Hello,

    I took a look into our system and I noticed some big issue.

    Your account will be suspended tomorrow morning - We'll suspend it because you violated our promotional code policy.

    -Ocatve

    Well that was a quick answer. Glad your sticking to your rules.

  • @HMOB said:

    @stasi said:

    @itena said:

    @stasi said:
    can you please send me your ticket number? I will investigate on this.

    sure #GHP-JJSLVG-6634

    Hello,

    I took a look into our system and I noticed some big issue.

    Your account will be suspended tomorrow morning - We'll suspend it because you violated our promotional code policy.

    -Ocatve

    Well that was a quick answer. Glad your sticking to your rules.

    Sir, please open a new thread if you want a refund.

    Thank You.

  • raindog308raindog308 Administrator, Veteran

    Well, if we're all pitching in on Galaxy Host Plus support...

    @itena, we apologize for this outrageous lapse of service. Please share your bitcoin address so we can immediately send you a $1,000 refund. We hope you will accept this as a small token of our esteem for you as a customer.

    Subsequently, we will send you $100 via bitcoin on the first of each month that you remain a customer, as continuing apology for this embarrassing breach of service.

    Thanked by 1switsys
  • @raindog308 said:
    Well, if we're all pitching in on Galaxy Host Plus support...

    @itena, we apologize for this outrageous lapse of service. Please share your bitcoin address so we can immediately send you a $1,000 refund. We hope you will accept this as a small token of our esteem for you as a customer.

    Subsequently, we will send you $100 via bitcoin on the first of each month that you remain a customer, as continuing apology for this embarrassing breach of service.

    Please don't believe this person. He is not related to our business, neither he is representing Galaxy Host Plus.

  • raindog308raindog308 Administrator, Veteran

    stasi said: Please don't believe this person. He is not related to our business, neither he is representing Galaxy Host Plus.

    ...and how are we to know that you do?

  • haha lol

  • @raindog308 said:

    stasi said: Please don't believe this person. He is not related to our business, neither he is representing Galaxy Host Plus.

    ...and how are we to know that you do?

  • stasi said: Your account will be suspended tomorrow morning - We'll suspend it because you violated our promotional code policy.

    it's incredible.
    1) why there is still no official answer to the ticket? (since 3 p.m.) why I had not been warned before VPS was suspended?
    2) can I get more info about "you violated our promotional code policy"? I purchased the VPS by LET's advice with promotional code.
    3) I have critical files on this VPS. if further deal is impossible, please make a refund and get back my data (need 1 day).
    amazing service...

  • @itena said:

    stasi said: Your account will be suspended tomorrow morning - We'll suspend it because you violated our promotional code policy.

    it's incredible.
    1) why there is still no official answer to the ticket? (since 3 p.m.) why I had not been warned before VPS was suspended?
    2) can I get more info about "you violated our promotional code policy"? I purchased the VPS by LET's advice with promotional code.
    3) I have critical files on this VPS. if further deal is impossible, please make a refund and get back my data (need 1 day).
    amazing service...

    We can not refund you, Sir. You agreed on our non-refundable tos, when you signed up. Our department regarding suspending services will contact you tomorrow during the working hours according to DR Congo.

    Thank you for your cooperation with me. I wish I could do more for you.

  • @stasi said:

    @itena said:

    stasi said: Your account will be suspended tomorrow morning - We'll suspend it because you violated our promotional code policy.

    it's incredible.
    1) why there is still no official answer to the ticket? (since 3 p.m.) why I had not been warned before VPS was suspended?
    2) can I get more info about "you violated our promotional code policy"? I purchased the VPS by LET's advice with promotional code.
    3) I have critical files on this VPS. if further deal is impossible, please make a refund and get back my data (need 1 day).
    amazing service...

    We can not refund you, Sir. You agreed on our non-refundable tos, when you signed up. Our department regarding suspending services will contact you tomorrow during the working hours according to DR Congo.

    Thank you for your cooperation with me. I wish I could do more for you.

    What policy did he break? Explain it in full please. I'm lazy.

    Thanked by 1switsys
  • @stasi said: We can not refund you, Sir. You agreed on our non-refundable tos, when you signed up. Our department regarding suspending services will contact you tomorrow during the working hours according to DR Congo.

    Thank you for your cooperation with me. I wish I could do more for you.

    Stop pretending you work for them because I do not think you do.

  • @Ishaq said:

    @stasi said: We can not refund you, Sir. You agreed on our non-refundable tos, when you signed up. Our department regarding suspending services will contact you tomorrow during the working hours according to DR Congo.

    Thank you for your cooperation with me. I wish I could do more for you.

    Stop pretending you work for them because I do not think you do.

    stasi
    Member, Troll

  • Hello,

    Sorry for delay, We had flight to Amsterdam for HostingCon during this time, We will Investigate the issue now.

  • @GalaxyHostPlus said:
    Hello,

    Sorry for delay, We had flight to Amsterdam for HostingCon during this time, We will Investigate the issue now.

    bro, dont worry I got this. Enjoy your trip

  • That's a long flight to Amsterdam! ;)

  • @Jacob said:
    That's a long flight to Amsterdam! ;)

    Yeah enough, 2 Hours and 30m to get to Airport 3 h at airport at gates 1h 10m flight and find way to hotel 21km away pay €62 for Taxi well be careful on Amsterdam Taxis as there are unauthorized ones which says they cheaper and will charge you €40 however airport has warned us to use normal taxi so that what we did. Long day now we have unstable connection keep resting every 3 minutes and no 4G connection and no free roaming as our provider advertised.

  • Epic troll by @stasi :D

  • MikePTMikePT Moderator, Patron Provider, Veteran

    Yeah epic stupid and unnecessary troll @stasi.

    Thanked by 2ManofServer ricardo
  • @stasi said:
    can you please send me your ticket number? I will investigate on this.

    lol'd

    When will these gullible dweebs realize that LET is NOT a Support Desk.

    Thanked by 1HMOB
  • @K4Y5 said:

    @stasi said:
    can you please send me your ticket number? I will investigate on this.

    lol'd

    When will these gullible dweebs realize that LET is NOT a Support Desk.

    Agreed, Although I think sometime people do it to try and hurt the company, as they may be a competitor or work with a competitor.

  • Mind that time when moderators would not allow such blatant misrepresentation and off-topic nonsense... neither do I...

    Thanked by 1MikePT
  • perryoo11perryoo11 Member
    edited October 2016

    i see deadpooled?
    5 hours are so long even 20 min is me to much.

    sarcasm.

  • @MrGeneral said:
    Yeah epic stupid and unnecessary troll @stasi.

    don't call me cupid, you lil burrito

    Thanked by 1switsys
  • Just my two cents regarding GalaxyHostPlus: My VPS with them is up and working fine, just as it has been for a good few months. In fact, I regarded it as one of the best quality/price OVZ I have. I haven't require any customer service in a long time but when i did I've always been answered correctly and in a timely manner. No complaints at all over here and I look forward to renew my small OVZ when the time comes.

    Thanked by 1GalaxyHostPlus
  • @Devas said:
    Just my two cents regarding GalaxyHostPlus: My VPS with them is up and working fine, just as it has been for a good few months. In fact, I regarded it as one of the best quality/price OVZ I have. I haven't require any customer service in a long time but when i did I've always been answered correctly and in a timely manner. No complaints at all over here and I look forward to renew my small OVZ when the time comes.

    Also have a VPS with GlaxyHostPlus, rock solid

    Thanked by 1GalaxyHostPlus
This discussion has been closed.