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How is kimsufi.net when it comes to hardware problems?
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How is kimsufi.net when it comes to hardware problems?

Same question as the one below for online.net.

I have a few Kimsufi servers and they have been running without any issues. Administration on the other hand is sometimes a nightmare ...

But what in case of hardware issues. Automatically detected or not ...

Thanks !!

Comments

  • depends on the moon phase

  • NeoonNeoon Community Contributor, Veteran

    My Ticket took like 7 Days+ for a response, but they responded after i responded to my ticket like 5 minutes later.

  • Seriously, depends on the moon phase. Mine took 25 days for a response, and then they solve the problem in like 10 minutes.

    Thanked by 1netomx
  • Call them. If they can't help you, call them again.

    Thanked by 2netomx 4n0nx
  • I guess no phone number for Kimsufi. Only through tickets ...

  • Depends indeed on the moon phase. Mine was replaced around 1 hour after their automated monitoring registered an error.

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