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Vultr suspended NetworkPanda's services without prior notifications
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Wasn't much talk about it elsewhere.
Not like I am praising them lol. Really dumb way they've done their backups and I'm probably moving my sites elsewhere once I find a suitable host.
Why probably?
Genuine question.
Whatever be the case, atleast let Panda have his backups.
Why should the innocent clients suffer ?
Vultr -> Vultr Client || Vultr Client Clients
In theory I agree however Vultr are not responsible for the clients of a client, their feelings, hardships, concerns and so on.
Its not about who is responsible.
I think is a good practice to let your client ( Network Panda ) have a backup and move, provided its not a repeated offence.
Moreover, The Backup Server has done no harm and it has been paid as well, Why deny atleast a copy of his backups ?
I don't know, all we are seeing from all this are the claims from the host via announcements which may be true or may not. Personally I do not believe it's as simple as the host is making out.
Moving would take effort
Genuine question.
I'm lazy to set up somewhere else, could get 12months extra free, price/performance has been good and they've said they'll change things so something like this basically couldn't happen anymore.
This is basically what I'm thinking. Vultr might've been little shitty or NetworkPanda might be overly simplifying/flat out lying about how things went. I'll wait and hopefully see which.
fair enough I suppose a free year for some down time is good if what you have is not important.
If it was a repeat offense, there was a downtime before.
Like, you have some gambling material (does not say casino or bookie shop iirc), you get a warning. You have it once more, you get suspended. At that stage you can talk to the host reach an agreement, let them get their backups is humane, even if you do not believe they will be able to comply with your rules, it is true they are not obligated to do this, but it is pretty shitty to pull the plug like this, without a suspension first, and if there was a suspension, people would have noticed.
TL;DR OK, Vultr might have been right legally, but not morally, IMO. Could have at least ask for some compensation for the extra work they did due to the incident and give those people their backups, if this is true.
@DaveA is such a nice guy. I cannot imagine that Vultr did not do their best to help them out.
Do you want an account credit?
I am sure that you can get me some, but I still have around $300 in credit that I will not use. However - thank you, Dave!
P.S.: You logged in as kcaj again. You have to be more careful! ;-)
TO VULTR --- if you are listening. Can you just PLEASE give Network Panda their backups?
I am a customer with website and emails in one of their machines.
I like that... naming yourself 'goodsamaritan' to try and get sympathy or something..
better luck with your next host, I'd recommend not continuing on with NetworkPanda.
It's a long shot but you could try contacting VULTR yourself and seeing if there's anything they can do for you. ALWAYS keep your own backups and have a good backup plan in place especially if your data is that important to you. I hope you end up getting your data back.
NetworkPanda is almost certainly not giving you or their other customers the full story.
If Vultr isn't giving NetworkPanda the backups, they're certainly not going to give it to him or her, there's no way for them to verify ownership of the data without violating privacy policy.
It might not be the full story, but it does look like NetworkPanda asked for backups and Vultr refused, regardless of what abuse happened that isn't a good response.
Yeh, Vultr is going to give out another customers data to a complete stranger via their ticket system.
Reality check please.
Yeah that's why I said it was a long shot, don't know what else to tell him besides take this as a lesson learned and keep his own backups.
I didn't realize Vultr did reseller accounts.
I dont think they did, but this does not stop people from reselling, we have a lot of those cases and almost always ends up in tears because we do not take "customer's fault" bull in any way shape or form. It is in your name, then you are responsible, we do not shutdown at first violation, of course and do offer backups or we take them for a small fee, but, eventually, the account will be terminated, because we are not at fault for your poor choice of customers, nor are we allowing reselling in the first place, except for friends and people with a long history of good behaviour.
It seems networkpanda is hiding something here. A host like vultr will never do a termination with just 2 minutes of notice! (Unless you are hosting people with really bad content)
you know.... They wipe the data once service is over right?
Who pays $10 per GB totally deserves it. :>
NetworkPanda on facebook. Either going all in with a lie or Vultr looking pretty bad.
Wonder how many times they had been warned about that before hand?
Nobody cares about Networkpanda. They messed up, the owner needs to accept responsibility and move on.
Yeah but for all we know this could have been the millionth time VULTR has had an issue with them or maybe there were other problems in the past related to something else.
I wouldn't trust networkpanada after reading the backup situation, storing backups with the same provider, so your storing backups in case you fuck something up. Not in case the provider goes under or has problem.
Or a customer gets hacked or fucks something up, or...
Backups should be for all cases, however, a backup of backups some other place once in a while is needed, as well as customers holding their own backups, the provider can go under or fuck up.