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Ticket Reponse Times - Page 2
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Ticket Reponse Times

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Comments

  • @David_P said: average response rating

    Does anyone ever rate their support ticket responses? I sure don't.

  • @NickM said: Does anyone ever rate their support ticket responses? I sure don't.

    I'm sure there are some that do, was just an idea..

  • @serverbear said: As a user would ticket response times per host factor into your purchase decision?

    Sure - this ultimately depends on management. Fully Managed or in some cases, Semi-Managed, I would expect a fair response time.
    As someone mentioned above: If the network is great and it's unmanaged, support should not be a big worry.

    Hosts, would you allow avg ticket response time benchmarks to be posted? Avg Response, Response by time of day, Day of week etc.**

    I don't think it's completely necessary to post them publicly (on your site). This info can often be found in reviews and will be replied to honestly if asked.

    Good point someone made about hiring employees. 24x7 doesn't mean it will be resolved.

  • I usually answer tickets 2 or 3 times a day, Other staff forward them to me if it requires admin work.

    Reason: I'm not a ticket guy....

  • @Jacob said: I usually answer tickets 2 or 3 times a day, Other staff forward them to me if it requires admin work.

    Reason: I'm not a ticket guy....

    Not sure this answers the question... at all :P

    Thanked by 1DeletedUser
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