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Hostodo - The best support ever (yes it's sarcasm)
at first i don't really want to do this but this is so bad
i purchased a server annually there with the so called asia optimized IP
but i ddn't receive any networking on my server, so i contacted them
i opened ticket at 11/23/2016
they replied at next day (awesome speed indeed)
they just offer me to reinstall the server, fine they reinstalled it (and yes, 1 day each conversation reply)
the issue still not fixed though, so i told them about it, no reply..
then i try to poke them back after few days, and got a reply "There was an issue with Asian IP network. I'm still checking with DC."
up until now my server still hanging there, totally useless
a
and yeah, ignoring my every reply after that
Too bad they mentioned no refund at VPS services
Comments
What DC do they use? By their reply it seems like it's a problem with the range that's out of their control.
Response time is 1-2 days. They offered me 7 day money back guarantee via email. Already requested 16 hours after purchase with no response. I intend to challenge with Paypal AND American Express tomorrow evening if no one responds.
Their KVM is not true KVM as well, unable to update Kernel....
This sounds a bit strange, please explain.
Because he can't do it himself via apt he assumes it's not "real KVM "
Hahahahahahah
Very simple. He tried selling this off awhile ago. No one offered enough for his retirement so he is holding on cant be arsed until he can fuck off with GoodHosting to Hawaii
So in other words he's a non technical
cunt ™trying to cause problems for the provider.EDIT: fixed
He isn't technical so give him a break
Ha ha very very....Hahahahahahah
I have as much control over the KVM vps as the OpenVZ vps.. beyond that, nothing more. For example, I can't even update the kernel. When attempting to install non-Linux OS, server has issues and won't start up as if it went full retard.
@cheapwebdev PM'ed
I saw your PM. Let me clarify... all non-Linux installs failed.. and quickly. When trying to upgrade linux to 16.04 from 14.04 on their VPS, it would upgrade successfully. Then after the reboot, I wouldn't be able to log in, the server would automatically deny ALL connections on base installation.
Are you trying to login as root? On Ubuntu 16.04 the ssh config is changed to prohibit-password for root.
That doesn't mean it's not KVM...
thank for the info, it took time to resist their offers...
ignoring tickets is really bad gesture, make wise choice next time
That's not called "upgrading the kernel".
[removed]
Well aware, I wanted to upgrade kernel as it did not upgrade on version 14.04... maybe it was a version issue. No idea....
All the commands I tried referenced online, followed by reboot did not change kernel versions. Maybe you can give me a few steps on what I should be doing to see if I already tried what you are assuming I have not tried.
https://wiki.ubuntu.com/Kernel/LTSEnablementStack
This did not work. I think Host is not selling true KVMs... It worked fine on another KVM server so convinced this may be a host issue.
please let me know if you can made it through PayPal, as i have feeling that they're trying to stall about refund then say "it's already more than 7 days" (´・ω・｀)
I've had decent service from HostODO, even if I am on day 3 of a cancellation/repurpose ticket since the OpenVZ host i/o was so contentious as to be virtually useless for anything that couldn't be handled from RAM. Trying to keep service with them, as Hassan was good to me and gave me what I initially asked for with the OpenVZ host.. I asked that host be converted to a KVM, but I may just cancel that at this point.
i purchase a openvz at las vegas, in first few day it's running fine, but after that dates, my vps slow, delay, can't visit, even ssh connect doesn't work. now my vps hanging,yesterday open ticket and enven now not solved. my website have not backup to my local yet. very sadly.
hostodo is a evil provider.
Then, use dpkg-reconfigure grub-pc to change your default kernel as required. Diff-E-Cult.
(reboot)
localhost# free total used free shared buffers cached Mem: 246280 238548 7732 4444 9808 167180 -/+ buffers/cache: 61560 184720 Swap: 0 0 0 localhost# uname -srm Linux 4.7.0-0.bpo.1-amd64 x86_64 localhost# dd if=/dev/zero of=/opt/swap bs=1024k count=512 512+0 records in 512+0 records out 536870912 bytes (537 MB) copied, 12.2023 s, 44.0 MB/s localhost# mkswap /opt/swap Setting up swapspace version 1, size = 524284 KiB no label, UUID=9dbb8d3e-f5bf-4838-8d10-bde1866c0ae9 localhost# chown root:root /opt/swap localhost# chmod 600 /opt/swap localhost# swapon /opt/swap localhost# free total used free shared buffers cached Mem: 246280 242468 3812 4444 9404 172128 -/+ buffers/cache: 60936 185344 Swap: 524284 0 524284 localhost#I want to thank you for this post. My networkpresence vps was booting using grub 1.0 it seems, so kernel upgrades werent applied on boot. Upgrading grub did the trick.
agree. their after-sales support is worst. i think this so-called hostodo is run only by one person. thats why they cannot respond to the customer's ticket immediately
Terrible company. I have in writing they would honor 7 day refund policy (offer given by email in writing). After asking for it on day 1 for about 3 weeks, they refused saying they do not do refunds.
Do not buy anything from Hostodo, regardless of price. Amex is taking over for me at this point.
Ticket #?