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Japanese hosting providers only answer in Japanese?
Anthony2016
Member
We contacted some hosting providers in Japan in search of a server for our VPN service, such as conoha.jp, onamae-server.com, kagoya.com or dream.jp, but all of them only reply in Japanese. One even wrote:
We do not support in any language except Japanese. If you need any
help, please find your representatives who can contact us in Japanese.
Does anyone know the reason for this?
I mean: Japan is one of the world's most advanced countries and Japanese hosting companies are not able to give English support?
Isn't that ridiculous?
Comments
Hiroshima and Nagasaki
Sometime it is not about giving English support! Its all about promoting a language!
I registered kagoya.com account is used in English communication, conoha.jp also in the development of business in China, although their VPS routing is not very friendly.
Ablenet answered me in English, and those were some of the most polite and comprehensive support answers that I've ever seen.
Most primarily target the local market anyway. ところで、きみのVPNサービスに日本語でサポートはありますか?
Google translate?
You're the one who's ridiculous, son.
No.
Probably due to the fact that the vast majority of people in Japan speak basically no english besides hello. Also a lot of their tecnology books / learning material seems to be in Japanese.
You're just not their target. Also, supporting english as a main language means having to deal with a lot of NON-native english speakers = PITA.
+1
Maroc?
They(Most IDCs in Japan) just not that want to trade with you.
Engrish
Japan has no external hosting market. Zero. Vultr is negligible as is anyone else. 99% of business is local.
In Japan, if you do not speak japanese, you are subhuman essentially. Gaijin. Not much different than most of Asia, highly nationalised and very closed society.
There is a reason Wansecurity is so large international as is NTT - they are one of few with english support.
Same in Korea, KT has it as does LG and parts of Samsung but smaller ISPs have no interest in international or even the licenses required.
Yeah
Hi,
The reason why they only support Japanese is because the hosting companies are not doing anything but racking machines and pressing power buttons, all the networking and technical part is done by other people who are not interested in dealing with hosting provisioning.
If you're interested in hosting in Japan I can refer you to some providers with people who are totally fluent in English but that's not going to be the cheap hosting you're likely searching for.
Just call any NTT sales department, they don't like to do it but also will sell you a rack in Japan as bundle with transit or without.
US is one of the world's most advanced countries and lots of US hosting companies are not able to give Chinese support. Considering Mandarin has the most native speakers in the world, isn't that ridiculous?
See my point? You are trying to purchase something in a foreign country. You are expected to communicate in a language that they can speak.
English is the de facto language when it comes to business. Furthemore it would be very hard to deal with technical computer stuff without understanding English.
It would sounds to me like a scientist who would tell me he believes in Allah, it would be difficult to seriously listen to him.
De facto doesn't mean that much. In Japan, Japanese is the de facto language when it comes to business. It's not that we are talking about a Korean or Japanese supermarket in the US, where you definitely expect them to provide English service.
Furthermore, I don't see any problem dealing with technical problem in non-English language. I've been in some Chinese technical communities, as well as some Japanese ones. Except some command lines or function names, which might be in very simple English, people can always discuss in their native languages and get the problem solved.
What other languages that you have used and you think it's hard to be used in technical stuff?
Not de-facto, SOLE, english is highly specialised and not much higher useful than German or Russian with anyone above 25.
@UrDN has a point with most things in this business ultimately being english based (like a Cisco documentation) but this does not mean much, you as eg. RUNET is very large and nearly entirely Russian until some years ago and just everything being translated as needed... much like China is now.