Delimiter hilariously invoicing me for their screwup
Sorry for yet another Delimiter thread...
Pretty sure everyone already knows to stay away from these amateurs, but here's a nice little story. I have one of their $20 boxes for personal stuff. Along the way, the Paypal subscription stopped crediting, so I issued a few manual payments. After I realized that these were duplicates (I had assumed the subscription stopped for some reason) I submitted the first support ticket on Aug 29 letting them know that there were orphaned Payments that hadn't been credited to my account. After getting a response that their accountant would look into it, they went radio silent. I tried contacting them a few more times with no success (on 8/31, 9/1 and 9/11). Finally, my only recourse is to dispute the uncredited payments via Paypal which (no surprise here) receives a near instantaneous response. Here is their reply to Paypal dispute:
In the ticket you claimed these transactions were not applied and we have never received these transaction numbers: [redacted] You have opened chargebacks on: [redacted] The transaction [redacted] shows clearly on your account, screenshot below: https://delimiter.obj.space/images/[redacted].png The other two transactions have not been applied as we have not been notified by Paypal IPN about them. They will be applied today. Had we have had accurate transaction numbers and dates then we would have been able to locate them directly, instead we have to wait for our accountant to manually go through the Paypal looking for unapplied payments.
Ok, so it sounds like I have mixed up the transaction numbers. My mistake. I would have gladly worked with support had they even bothered to respond to my ticket. But here is the cherry on top: they have added an invoice for the 3 Paypal disputes at $25 each. Of course this means the end of my service, since I will escalate the Paypal dispute for a refund and have no intention of paying this ridiculous invoice. Cest la vie.
Ye be warned.