Crissic by Quadranet: all low-end services shut down without notice

hostingwizard_net

Without warning or annoucement, they⇋ finally disappear. One month ago, they announced they will terminate the 3M/1Y/3Y plans (but not the 1M plans) and that they will restructure (possible IP address change).

However:
- no invoice was generated in august
- no support ticket was answered
- no announcement of any type - as a result, the VPS got suspended and terminated

Time to migrate somewhere else (already done in my case) but also to terminate my cloud services at Quadranet too (they are expensive and bad performing anyway).

Looks like Quadranet is becomming the next Incero :P

Nekki

Nope, still there.

Critic isn't going to deadpool, it's daft to think it will. The brand may be terminated in time, but it's not the same thing.

ricardo

I have 3 containers with them.

I see one is due for renewal in 4 days time and right enough, there is no invoice to pay. I've created a ticket asking if there will be one.

jarland

Come on man, you're an old timer. You know what the word deadpool means. This title is misleading, but you knew that.

(Title has since been changed)

hostingwizard_net

@Nekki But it really seems so. Find me a customer able to renew his old Crissic VPS, to prove I'm wrong.

@ricardo Thanks for confirming

@jarland I know my own definition (All services killed without notice). I don't know your definition or the official LET definition, if any.

Nekki

hostingwizard_net said: But it really seems so. Find me a customer able to renew his old Crissic VPS, to prove I'm wrong.

That's not what 'deadpool' means. You've confused it with 'shithousery'.

ricardo

I agree it's maybe not the best choice of word, but same end conclusion for the end user, if true. Particularly so if there's no notification that allows people to backup or whatnot.

jarland

(Title has since been changed, post is now irrelevant)

hostingwizard_net said: I know my own definition (All services killed without notice). I don't know your definition or the official LET definition, if any.

No I think you've been around long enough to know that a host doesn't qualify when you can submit an order and have it fulfilled, or while services are online. Allow me to refresh your memory with the first ever deadpool post:

https://lowendbox.com/blog/lowendbox-dead-pool-april-2010/

You're trying to get attention and that's perfectly fine, and totally justified in trying to do so given the situation. But deadpool is an accusation that I wouldn't feel comfortable dropping on any host that is still fully operational.

teamacc

The words you're looking for is "shutting down", not "deadpool".

Nekki

@teamacc said: The words you're looking for is "shutting down", not "deadpool".

Is that even right? Are they shutting down or just moving the brand out of the LE space?

AlexBarakov

So, Quadranet is the new EIG?

sdglhm

AlexBarakov said: So, Quadranet is the new EIG?

Who knows. Maybe they are all one. CC/Quadranet/EIG/OVH ;)

hellogoodbye

Based upon market driving-forces and an abundance of client feedback, Crissic has been refocusing service offerings towards providing an upscale user-experience and managed services.

That's from their email back in August. Sounds more like they're deprecating all low end services (including monthly) now, hardly the same as deadpooling. Still, not cool with the way they're going about it with the lack of invoice and such.

Amitz

I know for sure that ColoCrossing secretly owns OVH, so it is well possible that they also own Quadranet and therefore Chrissic.

rds100

And @Francisco secretly owns CC and online.net.

Nekki

@Francisco is an AI owned by @DewlanceVPS

deank

Nah, he used to own and was a big fan of Vbulletin 2.

piziey

-

Nekki

So you paid and they suspended the VPS?

piziey

Yes.It that happen.

ricardo

piziey said: What the F**K, i pay 3 years for nothing.They suspend the vps and cannot pay the bill.Here the Email they send to me.

Nekki said: So you paid and they suspended the VPS?

piziey said: Yes.It that happen.

You contradict yourself.

VortexMagnus

It's widely known the Crissic was only acquired for one reason and it wasn't your loyal custom...

It's unfortunate.

sdglhm

Nekki said: @Francisco is an AI owned by @DewlanceVPS

Does that comes with AutoBoot™

JoeMerit

Everyone was warned in advance.. not sure where the butthurt is coming from?

doghouch

@Nekki said: @Francisco is an AI owned by @DewlanceVPS

@sdglhm

My server is down and I don't have KVMoIP... Please enable AutoBoot™!

someuser

@JoeMerit said: Everyone was warned in advance.. not sure where the butthurt is coming from?

Actually, it wasn't made clear that anything would happen to month to month plans, and customers on those plans received less than a month's notice that anything was happening at all. I saw the email and assumed that 3 month+ payment discounts were no longer going to apply.

All I get is my VPS shutdown, no way to reactivate, no responses to support tickets, and I have to find this thread to find out what was even going on. Generally people know what they're getting into with budget VPS's, but I don't think Crissic's actions were in any way defensible.

DewlanceVPS

@doghouch said:

@Nekki said: @Francisco is an AI owned by @DewlanceVPS

@sdglhm

My server is down and I don't have KVMoIP... Please enable AutoBoot™!

AutoBoot option is only available on Dewlance®. Purchase VPS from us and use it.

doghouch

@DewlanceVPS said:

@doghouch said:

@Nekki said: @Francisco is an AI owned by @DewlanceVPS

@sdglhm

My server is down and I don't have KVMoIP... Please enable AutoBoot™!

AutoBoot option is only available on Dewlance®. Purchase VPS from us and use it.

Does it look like this?

topcat

My Crissic VPS was renewed in July for a year. So far so good. I expect them to honor their invoiced agreement with me, although I realize it won't be renewed again. They also said something about having the right to reshuffle IPv4 addresses. As long as that remains an uncommon occurrence and they give me some lead time I suppose it's acceptable. Crissic was a good deal while it lasted, and I hope the next 10 months continue to be so. But you have to be tolerant of such churn in the low-end VPS market.

sdglhm

doghouch said: Does it look like this?

wha.. wha... wha....t ?

doghouch

@sdglhm said:

doghouch said: Does it look like this?

wha.. wha... wha....t ?

I didn't quote properly, didn't bother to fix it. Was aimed at Francisco

Falzo

so far no one tagged no one?

@quadranet_adam

JoeMerit

Why do they even need to respond, they have made their intentions clear a long time ago, THEY WANT LOWEND CUSTOMERS GONE. Stop trying to shame them. Stop trying to fight to keep your service going. Its a cheap VPS, get over it.

ricardo

@JoeMerit Why are you being a bellend on this thread? No one is fighting anything, we're posting our experiences of a provider. Your bold statement is just speculation anyway, maybe well-founded but not based on any communication I've had from the company. Don't view the thread if it somehow offends you... this is a forum where people talk about providers. It amazes me how people like yourself come visit it to shut down on-topic conversations.

FWIW I have received no email notification from Crissic, Quadranet, whoever else. No response from the ticket I created so far.

Francisco

ricardo said: FWIW I have received no email notification from Crissic, Quadranet, whoever else. No response from the ticket I created so far.

Did you get the email a while back where they explained the close out of some of the plans?

Francisco

ricardo

I didn't. Someone posted an email along those lines earlier in the thread but he's removed his post. Never got that.

It's not a huge deal to me as there's plenty other providers to use. It seems reasonable that we can at least cover the topic.

PandaRain

Here's the original email, in case anyone never received it, and is curious.

** IMPORTANT EMAIL NOTICE ** Please read this email in its entirety and let us know if you have any questions! (Relevant information that pertains to active Crissic services)

Based upon market driving-forces and an abundance of client feedback, Crissic has been refocusing service offerings towards providing an upscale user-experience and managed services. With the completion of our initial planning phase, Crissic is now ready to move forward with this product offering at full force.

What does this mean to you?

Due to service and infrastructure improvements being implemented, the following current service types will no longer be available (or renewed) after their respective service expiration dates:

Quarterly (3 month pre-payments)

Semi-annually (6 month pre-payments)

Annually (1 year pre-payments)

Biannually (2 year prepayments)

Triannually (3 year prepayments)

The following information is important to any clients that have any of the above services:

Current services will continue to remain active until the present period’s service expiration date (** No services will be interrupted prematurely **). Upon the expiration of the existing service term, services will be discontinued and affected VM’s will be taken offline. Please plan accordingly and contact us prior to service expiration if you have any questions.

Clients who are presently on one of the above deprecated service offerings who are interested in retaining services with us are advised to speak with our sales department prior to the expiration of services so that we may discuss your requirements and find the best fit for you based upon our managed monthly services that we will continue to offer.

Clients who pay with PayPal subscriptions: Please be sure to log into your PayPal account and cancel any payment subscriptions you may have set up with Crissic. Any received payments from non-canceled subscriptions will be applied to your account as service credits, which can be utilized for future managed hosting services, or refunded upon request. (Special note, please be aware that renewal of an active PayPal subscription for a discontinued service type will not be considered a renewal of services - any of the above affected services will be discontinued on the existing term’s expiration date and services will be discontinued (affected VM’s will be taken offline).

IP Address Re-Numbering (applies to some customers):

In order to complete our implementation phase, infrastructure will be further integrated into our premium network. While we have delayed and withheld any changes to IPv4 addressing since the Crissic acquisition, it is now necessary that IPv4 resources are restructured.

What does this mean to you?

Starting 8/18/16, some clients may receive a change of IPv4 address. If your IPv4 address requires renumbering, you will receive an email from Crissic’s Support Staff notifying you of your new IPv4 addresses.

We do value any feedback and sincerely appreciate your business; please contact us with any questions you may have.

--

Thank You,

Crissic Solutions

ATHK

@ricardo said: I didn't. Someone posted an email along those lines earlier in the thread but he's removed his post. Never got that.

I never got the email and I never got emails to notify me that a support ticket had been replied too.

Check their WHMCS if you haven't been.. hopefully Adam has replied to you.

ricardo

Correct on both counts @ATHK, their 'announcement' sits proudly in WHMCS' history, as does a ticket reply, no email notification on that either.

Ticket response:

Hello, Per the email announcement we sent, unfortunately you will not be able to renew your VPS.

Another episode of grand muppetry comes to an end.

ATHK

@ricardo said: Correct on both counts @ATHK, their 'announcement' sits proudly in WHMCS' history, as does a ticket reply, no email notification on that either.

Ticket response:

Hello, > > Per the email announcement we sent, unfortunately you will not be able to renew your VPS.

Another episode of grand muppetry comes to an end.

Adam refused to believe I wasn't receiving emails.. I just hope other clients got the email...

DewlanceVPS

@doghouch said: Does it look like this?

Copyright violation. I will send notice on 31 September, 2016. ;)

doghouch

@DewlanceVPS said:

@doghouch said: Does it look like this?

Copyright violation. I will send notice on 31 September, 2016. ;)

Who are you going to send the abuse report to? CloudFlare?

gravytrain

Logged in to check and see if anyone had experienced any of the same BS with Crissic and found this thread.

What a total crock. I managed to get them to issue invoices for my month-to-month service so I can get it turned back on, but one of them was slapped with a 20% late fee.

A 20% late fee when I wasn't even issued an invoice? That's some sad stuff.

gravytrain

Quick bump to share a warning: if you haven't left (or been kicked off of) Crissic yet, get on it. They managed to forget to invoice me again this month. And promptly deleted my remaining VPS servers for non-payment of the non-existing invoices.

There are those days... and then there are those days.

FlamesRunner

@gravytrain

You've had fair warning so there's no reason to continue complaining.

kaflo

yeah and you should look up Murphy's law.

And always have 2 to 3 backups.

ATHK

@FlamesRunner said: @gravytrain

You've had fair warning so there's no reason to continue complaining.

This.

pbgben

@kaflo said: yeah and you should look up Murphy's law.

And always have 2 to 3 backups.

Sounds better as sods law.

emg

I have had several VPS providers that were bought out by larger firms while I was a customer. The new owners have continued to provide the same or better services at the same cost for many years, with no sign that they intend to discontinue service. In some cases, the new owner no longer offers the kind of VPS that I use from them. For example, I still have a KVM VPS from a provider that does not offer KVM any more.

Many of them have significantly upgraded their service at no additional cost to me - converting spinning hard disks to SSDs, for example.

There have been minor issues - the KVM provider's SolusVM webpage has a long-expired certificate. Opening tickets is difficult, because they never quite merged the acquired company's ticket system with the much-larger owner's ticket system, and nobody seems to check the old system any more. Despite that, I know how to get their attention if I need to, but the need has not arisen. It seems to me that they keep the host node chugging along, collecting my money and paying the network and power bills.

Another provider disabled the "emergency" console feature on my SolusVM-managed OpenVZ VPS after they acquired the original VPS provider's company. I have brought it up several times, but they insist that it is to protect the security of the host node and refuse to budge on the issue. I like the idea of having a safety net if I mess up firewall configuration.

Other providers were much better at integrating my VPS into their systems, but at the same ultra-low cost that I have always paid with no real functional change.

REGARDING CRISSIC:

I have no idea whether it is common for a VPS provider to "gracefully" discontinue service for select customers, but Crissic is the only example that I have seen. (I am not referring to the many VPS providers who go out of business or shutdown without notice.)

Because of its owner's earlier reputation, I was never a Crissic customer. In fairness, he has turned himself and his latest business (Crissic) around, but this latest incident is another black mark. In my opinion, he could have taken better care of his customers by insisting that the new owner continue services to them, until they fade away by attrition. Keep in mind that these customers were the ones who took a big chance and enabled him to restore his tarnished reputation. It is disappointing to see that he did not give them proper consideration by contractually ensuring the ongoing continuity of their Crissic VPSs. It might have reduced the selling price of the Crissic business. He is still young, and may not have thought of it. Either way, I would not want to be a customer for any future businesses that he is involved in.

deank

TL;DR

Number 1 unspoken rule on the internet. Don't write too much. Nobody reads it.

TheLinuxBug

emg said: Because of its owner's earlier reputation, I was never a Crissic customer. In fairness, he has turned himself and his latest business (Crissic) around, but this latest incident is another black mark. In my opinion, he could have taken better care of his customers by insisting that the new owner continue services to them, until they fade away by attrition. Keep in mind that these customers were the ones who took a big chance and enabled him to restore his tarnished reputation. It is disappointing to see that he did not give them proper consideration by contractually ensuring the ongoing continuity of their Crissic VPSs. It might have reduced the selling price of the Crissic business. He is still young, and may not have thought of it. Either way, I would not want to be a customer for any future businesses that he is involved in.

When the owner sold Crissic to Quadranet (per my understanding) he also took a paid position with Quadranet as part of the sell out. It is pretty obvious he saw an opportunity to get out from under the business and actually took a job that allowed him to have take home pay.

I am not saying it was handled the best, but if he really cared, as he still works for them, he would still be around participating in the community whether he owns the business or not. However, as you have probably noticed since the sale he has been no where to be seen around here. To me is seems 'Crissic' was a means to an end, a way to get a good job in this industry where it is currently getting harder day by day to get into, while getting out from under the financial responsibility of a small business.

For him it was probably a great opportunity, however, taken at the expense of all of the customers that trusted in him and his products.

my 2 cents.

Cheers!