Iniz / Zeniva Limited does nothing but break promises and refuse to take responsiblity
I've had an Iniz openvz VPS since ~Nov 2013. The network path from me to them had generally been great. Even when Iniz was bought out by Zeniva Limited in 2014 things didn't immediately turn for the worse. But in 2015 Zeniva Limited began floating the idea of datacenter migration from NY to Virginia. They offered customers the choice to stay in NY or migrate. I chose to stay in NY. Then a few months after they they ignored this promise and said they were going to force everyone to move. Whatever, they're shady but their network was good.
Unfortunately the looking glass site for the new network didn't work and they ignored me for 2 months before fixing it. That takes us right up to about a month before the forced migration.
On July 10th 2016 the forced migration for all remaining NY VM occurred. Except mine didn't come back up afterwards. After opening a ticket they admitted their template system for Debian 7 was broken and after the migration my container wouldn't even start.
There was a bug in the template where running upgrade then rebooting your VM would cause init to break...
Since they broke it I asked them to fix it.
We did not break the template, we use official templates provided by OpenVZ and they sadly don't release change notes on any template updates.
And now they're telling me I'm responsible for them not keeping their system up to date. They "restored" my VM all my configuration is gone, nginx, teamspeak, etc. Hell, I can't even run htop anymore without getting a glibc error. My entire VM is completely corrupted and I'll need to wipe it and start a new one.
you would/should have taken your own backup and could return the server back to normal much quicker.
Their network paths may be great but Iniz/Zeniva Limited cannot be trusted to do what they say, be competent with their openvz templates, or take responsibility for their serious errors. When Kishan T. of Iniz/Zeniva Limited does fuck you he'll just say,
I never stated it was your problem, I stated what the problem likely was and the possible resolutions.
And none of the possible resolutions will involve him fixing anything.