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Dacentec Account: Termination
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Dacentec Account: Termination

XenosXenos Member
edited May 2016 in General

I received an email from Dacentec with the subject Account: Termination
this morning and almost shit myself. I have 3 services there and canceled one of my servers last week because I completed the projects it was for. I logged into their billing panel to verify the server had been canceled and not my entire account. They may want to consider a new subject line for canceled services.

NOTICE:
This thread is for comedic relief due to my shock. I love Dacentec and highly recommend them!

Thanked by 1ManofServer

Comments

  • cociucociu Member

    lol , you are funny , "and almost shit myself" Have a nice day , loooooooool

    Thanked by 2Xenos doghouch
  • zafouharzafouhar Veteran
    edited May 2016

    Maybe open a ticket with them aswell? ;)

  • ClouviderClouvider Member, Patron Provider

    And this required a public bashing of a provider on the forums, and couldn't have been solved directly with a provider?

    Thanked by 1fullstackboy
  • lol thanks for the afternoon giggle

  • XenosXenos Member

    @Clouvider said:
    And this required a public bashing of a provider on the forums, and couldn't have been solved directly with a provider?

    It was mostly comedy and a small warning to other clients. I love Dacentec...just got a shock this morning.

  • XenosXenos Member

    @zafouhar said:
    Maybe open a ticket with them aswell? ;)

    Yeah, I need to do that to tell them I got a scare lol

  • zafouharzafouhar Veteran

    @Xenos said:

    @zafouhar said:
    Maybe open a ticket with them aswell? ;)

    Yeah, I need to do that to tell them I got a scare lol

    Did your notification though not include the service it related to?

  • XenosXenos Member

    @zafouhar said:

    @Xenos said:

    @zafouhar said:
    Maybe open a ticket with them aswell? ;)

    Yeah, I need to do that to tell them I got a scare lol

    Did your notification though not include the service it related to?

    Dear Xenos,

    Your hosting account with us has been terminated.

    Product/Service: Supermicro 6-bay Opteron 1381 8GB 2x2TB Rent Only

  • zafouharzafouhar Veteran

    @Xenos said:

    @zafouhar said:

    @Xenos said:

    @zafouhar said:
    Maybe open a ticket with them aswell? ;)

    Yeah, I need to do that to tell them I got a scare lol

    Did your notification though not include the service it related to?

    Dear Xenos,

    Your hosting account with us has been terminated.

    Product/Service: Supermicro 6-bay Opteron 1381 8GB 2x2TB Rent Only

    No domain?

  • XenosXenos Member
    edited May 2016

    @zafouhar said:

    @Xenos said:

    @zafouhar said:

    @Xenos said:

    @zafouhar said:
    Maybe open a ticket with them aswell? ;)

    Yeah, I need to do that to tell them I got a scare lol

    Did your notification though not include the service it related to?

    Dear Xenos,

    Your hosting account with us has been terminated.

    Product/Service: Supermicro 6-bay Opteron 1381 8GB 2x2TB Rent Only

    No domain?

    It also included the domain, but note the line that says "Your hosting account with us has been terminated". That's enough for me to want to check the billing panel.

  • GCatGCat Member
    edited May 2016

    Thanks for contacting Low End Complaints,

    My name is Eric, I'll handle your complaint today. I see you're having issues with Dacentec, good news for you is, here at Low End Complaints, we probably have someone who know's something about Dacentec, sadly this isn't a god damn public complaint site, and quite frankly no one gives a shit we are so sorry to hear about your problem.

    I'll forward this to the senior management, and we will investigate for you. From now on, please use the ticket #505050505055050505050505050505050505050505050505050505050505050505505 for all future correspondence.

    Thanks, and have a complaintful wonderful day,

    Low End Complaints

    We put the P in Premium Support.

  • XenosXenos Member
    edited May 2016

    @GCat said:
    Thanks for contacting Low End Complaints,

    It's not my intent to complain. I wanted to share the fact I saw this and almost shit myself.

  • GCatGCat Member

    @Xenos said:

    @GCat said:
    Thanks for contacting Low End Complaints,

    It's not my intent to complain. I wanted to share the fact I saw this and almost shit myself.

    Thank you for contacting us, sadly I'm not equip to review your previous ticket without the correspondence number. As you see, we use Base64 encryption here on everything, therefore we need the ticket number.

    However, I apologize you almost shit yourself, here is some good alternatives in case something does happen in the future.

    Have a complaint wonderful day,

    Low End Complaints,

    We put the A in Asshole

  • I don't see @Xenos as bashing Dacentec or trying to make a mountain out of a molehill.

    I can see why he got nervous, specially with the email coming a few days or a week after cancelling.

    Thanked by 1MikePT
  • XenosXenos Member

    @GCat said:

    Thank you for your love and support <3

  • Just got my dedi from Dacentec yesterday. So far smooth sailing. Support is awesome.

    Thanked by 1Xenos
  • This forum is full of drama queens, let the guy tell how he almost died from an email... Geez...

    Thanked by 2GCat MikePT
  • XenosXenos Member

    @budi1413 said:
    Just got my dedi from Dacentec yesterday. So far smooth sailing. Support is awesome.

    I've had the same experience long term. I always check them first when I need a server.

    Thanked by 1zafouhar
  • XenosXenos Member

    @foreverman said:
    This forum is full of drama queens, let the guy tell how he almost died from an email... Geez...

    Elvis died on the shitter, but I doubt there were any emails involved.

    Thanked by 1zaecwxlp
  • yomeroyomero Member

    Yes, the same happened to me and I got scared too heh.

    Thanked by 1Xenos
  • Four20Four20 Member

    That's why the subject says "Account: Termination" and not "Account Termination".

    Thanked by 2netomx Nyr
  • BradyHBradyH Member, Host Rep

    @Xenos

    Now what would be really funny is if they saw your post and decided to play another game with you and remove the servers from your control panel and show them canceled.

    Thanked by 1zafouhar
  • MattKCMattKC Member

    @CenTexHosting said:
    @Xenos

    Now what would be really funny is if they saw your post and decided to play another game with you and remove the servers from your control panel and show them canceled.

    Thats Incero territory....

    Thanked by 1Xenos
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