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ITT: Delimiter pisses off /r/Sysadmin
http://i.imgur.com/OLbi9RI.png
https://pay.reddit.com/r/sysadmin/comments/4hx9w4/eve_online_guild_moves_voice_chat_to_a_new_host/
I just found it hilarious, particularly since I ran a mumble server with a similar PPS with a different provider on a gigabit connection and had no problems. It seems Delimiter has confused CGN with intentional DDoS. xD
I wonder how oversubscribed their network is if less than 1 million PPS is a problem.
Thanked by 1ManofServer
Comments
Whatever happened with their outage?
http://delimiterstatus.com/?start_date=2016-04-01
That one or a different one?
The one where they had some electrical issue.
That is the most recent one I think, there are several. I think it was resolved on 4/1.
Wow @mikeyur @MarkTurner would you like to help out with this topic?
@MarkTurner is banned. source: https://www.lowendtalk.com/profile/MarkTurner
What would they have to help you out with? What you see is what you get. Same attitude that is always present. @mikeyur is a great guy, though.
I don't need them to help me out I need them to help out the @OP
Yeah, and I'm not the customer in question either, I'm just throwing this out there since its at the top of /r/sysadmin and Delimiter is active enough in selling here people should be aware they consider that small PPS a DoS.
There isn't anything to help with. Its more just a public warning about what PPS gets you null routed with Delimiter because its absurdly low if they think CGN is DoS.
Help him with what? Getting away from GhettoServers™? I think you've got a huge misunderstanding in this issue.
That's rough. Just thinking about the original problem. Not sure where I stand on 200k PPS on a Dedi. Given that it was probably a cheap one I can probably understand it.
As for customer service, it's really hard not to snap back at customers. I get that. I struggle with it too. Sometimes admins make bad customer experiences worse. I challenge us all to do better, myself included.
Well well well. Delimiter have had quite the fall from grace over these past few weeks. Not a coupon code in the world could sort this out @mikeyur
Why do we care what's going on at Reddit? We've got plenty of our own Delimiter drama without dragging someone else's over here.
Delimiter's right.
It's customer's fault for cancellation.
/thread
Yeah, its mainly just a datapoint/warning so other people don't make the same mistake since 200k PPS doesn't seem high enough to trigger a null route to me and pretty much any decent sized guild would hit that, particularly with many users behind CGN. Then again its LET so I can't say I'm too surprised.
It's definitely high enough for a shared port. Depends on what server they had and how the network is set up I guess. Honestly I've never personally witnessed voice chat at that level, I think they need to start looking into non-budget options for sure.
It is more if they have that kind of threshold, they really should publish it because its basically opinion + "LOL I HAVE YOUR $$ TOO BAD".
So I'm publicizing the threshold so people are aware.
I'm amused that a group of hundreds of IT professionals can't get a good server at a good provider in the first place.
Their team themselves gotten an outage.
A separate one.
Only documented with LowEndTalk and Reddit.
They did not mention on their status page cause they can't detect an outage in themselves.
Premium drama.
200k PPS can easily be 2Gbps which is more than most dedicated servers provide. Also it's worth noting that 150k PPS would wreck most software routers (i.e. Vyatta). 200k PPS is a lot for a single client and can easily take down a network if a handful of clients tried to push that at the same time.
90k stand packets will flood a single 1Gbps uplink. Something to think about.
Don't expect @mikeyur to respond. He's been on LET, but hasn't posted anything since @MarkTurner was banned.
Well, it also depends on the edge routers. They usually have a max. # of packets that they can processed at a time (i.e. around 1m PPS on a decent router) before they go down
(assuming the uplink hasn't been saturated yet)
I'm guessing there was no pre-sales conversation ("I'm thinking of running X, is that OK?") which is unfortunate for both sides.
A key part here is "You will be given a warning before suspension for misuse of resources occurs."
And they apparently didn't do that.
The customer was a dick as well - hell hath no fury like a geek inconvenienced. At the end of the day, this is what, $30 or $40? I might take it up my credit card company but it wouldn't be enough to make me get into that sort of language.
http://www.cisco.com/c/en/us/about/security-center/network-performance-metrics.html#2
Depends on payload size. For something like Mumble with the right quality tweaks [i.e. lowest quality settings], you can hit 200k PPS on a 1Gbps and have it function. Hell, small enough packets, you can get close to ~1 million PPS although I doubt any reasonably priced piece of network gear would be able to handle you doing that on every port.
I'd guess its more likely switches/routers/etc. were unable to handle the PPS volume in this case.
Yeah. Also, just, if you have a PPS threshold that triggers null routes as a matter of policy [as Delimiter appears to] you really should just write that threshold down.
10/10 would run my LET business off one of those.
I'm kidding. Please don't do that.
I bet FDC used to run their network in those switches.
I'm honestly curious: how do you think the customer was a dick? He seemed surprisingly civil and mild in that ticket paste.
Maybe dick isn't the right word. Maybe unwilling to consider the situation from a technical standpoint as well as a financial one. Had he done so, he might have leaned toward problem solving instead of moving on.
https://www.reddit.com/r/sysadmin/comments/4hx9w4/eve_online_guild_moves_voice_chat_to_a_new_host/d2t7jn8
"We are going to ride you into the fucking ground, faggots." Etc.
The whole "you just pissed off a group of 4,000" stuff is kind of juvenile, too. I had horrible customer service at a store the other day but didn't say "I work in a company of 85,000 people and YOU WILL REGRET THIS".
Heck, maybe I'll use that line next time..."my religion has over 2 billion adherents and you just pissed a third of the planet off!"