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Just gone in the CP but still Online?
Nope. Offline, no BMC/iDRAC, nothing working.
Benedikt responded to the ticket very quickly. The server is now locked for maintenance and they're working on it.
Which model was it again?
08161
Noticed some non-ECC notices during boot by the way, but never got the chance to check it since it went away during the OS installation.
I have Samsung M378B5273DH0-CH9 in mine, which is also Non-ECC.
It's disappointing that the ram is not ECC, I know it's cheap and all but part of the draw was the price and having ECC.
Yep. It's even listed as having ECC RAM on their Wiki. Then again, at these prices...
Mine says:
root@b02:~# dmidecode --type memory # dmidecode 2.12 SMBIOS 2.8 present. Handle 0x1000, DMI type 16, 23 bytes Physical Memory Array Location: System Board Or Motherboard Use: System Memory Error Correction Type: Single-bit ECC Maximum Capacity: 32 GB Error Information Handle: Not Provided Number Of Devices: 4It's the 08164 (E3-1230v3) model. Guess I was lucky...
When your server went "poof" state?
Mine 08161 disappeared, when I tried to install Debian 8 with IRDAC for custom partitioning.
First installation time, Debian 8 network not worked, because firmware for NIC not found.
Then, 2nd try, I loaded firmware, that Debian 8 said, and POOF..
Server state "unavailable".
Ticketed now, and waiting for answer...
Isn't that just what the board supports?
You should check the ram itself, here e.g. it's non-ecc ram:
Be aware. Bought the 16 Gb box. Once Proxmox was loaded it showed 8Gb of RAM. Opened a ticket with support. They told me to choose an option to replace the box under my account. I received a message that the server cannot be replaced as there is none available.
They fooled around for a day or so and told me that they cannot fix it. Really? Their technical support cannot replace a freaking RAM in a box? I am shocked.
Now the are telling me they cannot replace the box. The only option they have is to refund me.
I am thinking of dumping my existing dedi with them.
What if something happens to the hardware and they come back with lame answers like this...
This is unacceptable customer service.
The same happened here with my 08162. First tried using IRDAC with a mounted ISO. When Debian began the install, it suddenly disconnected the IRDAC console and in the online.net dashboard was the message "An error occurred while contacting IDRAC on your server. Please contact our support team for more information." I contacted them and they rebooted the machine for me and also updated the BMC - with the result that I could no longer mount ISOs through IRDAC (virtual cd was permanently set to detached). I then tried to custom-install Debian by mounting the netinstall ISO via grub - it worked fine - again until the Debian installer started and after entering the localization, the installer ran for a bit longer and then BAM - was kicked out of the IRDAC console again and the server state became unavailable.
Right now the server is "Server locked (Maintenance)"...
Another server I have with them is from HP and I had no issues using ILO to do any custom installs.
Meeh. Same here. Ticket opened. The box having ECC RAM was the main reason for my purchase...
This was a sale and they probably dont have any parts left around for this sale . I am sure if one of your dedi's that was purchased outside the sale did have a hardware issues they would replace the hardware .
@Rolter
I would like to think they'd fix my existing dedi without coming up with all sorts of excuses. This is a huge dedicated server provider with huge data centers and they do not have parts to replace a faulty RAM? That's the lamest answer I heard from technical support of a major provider in years.
Based on this thread, looks like a few boxes already failed. Not sure how they came up with these servers, but I would not put anything production on them. No wonder they are so cheap.
I wont put anything production on a sale server anywhere as most sales force you to waiver a good number of support features .
Now i am checking servers that i bought in this sale , i have not had any problems so far.
Infact i got 2x3TB HDD's (instead of 2x2TB drives) on 2 of my servers out of 4 , but one servers IP is in some email blacklist .
Ditto.
My locked for hardware issue e5620 is now in REFUND ONLY POSSIBLE stage.
Meh, I'll try again next time.
Dear LET: Expectations management : Don't RAGE for such incredible value for money.
I'm sure they'll learn their lesson from the support avalanche.
The next LIMITED offering will hopefully be put through a burn-in/stress test first.
One of the big reasons for me too. Could you let us know what they say?
M391B1G73BH0-YH9 is an ECC RAM - it's not registered and unbuffered but ECC. http://www.memoryten.com/p/032789.htm
If you guys cannot even find check your RAM properly how can you blame online.net ? You should be thankful to them that they're selling fantastic hardware in such great prices.
Here you can see the 10600E very closely which is ECC RAM: https://www.itcreations.com/images/products/large/M391B1G73BH0-YH9_1.jpg - the non ECC RAM has 10600U
Oh, good catch! The two digits after the M3 in the part number also tell you what type of memory it is:
So the M391 in the 08164 is ECC.
My 08641 has M378 which isn't.
It only says the amount of memory on their order page so you can get the non-ECC modules as well. Since 08641 is very cheap they got the cheapest RAM. Maybe the board itself can't handle the ECC. Better check the model in dmidecode.
I got ECC in my Dedibox XC SSD:
It actually did say ECC on the product page for both the 08641 and 08644 (as it does for the XC).
http://web.archive.org/web/20160225170838/https://www.online.net/en/dedicated-server/dedibox-limited08161
http://web.archive.org/web/20160225170838/https://www.online.net/en/dedicated-server/dedibox-limited08164
The 08641 board is ECC capable, as well.
Yes, I just wanted to post that here. Came to the same conclusion after some research. I always thought that there is no unregistered/unbuffered ECC-RAM. But obviously, there is...
They said (5min ticket response time, yay!):
And I guess that answer is correct after reading a bit about RAM types.
Hmm, next time, it wouldn't be a bad idea to buy N+1 servers where N is your requirement.
Put everything through a burn-in right after purchase.
is anyone else facing this issue...getting stuck at "Installing OS" for an hour now ?
Registered ECC RAM is always a bit more expensive