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› › Is HostSailor.com InAccessible ?
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Is HostSailor.com InAccessible ?

MridulMridul Member
in Providers

I need to pay an Invoice. The site and client area both are not reachable.
I have a feeling they are being DDoSed.

Can any one access them ?

PS : Im a satisfied client. No issues, this is first such even for me.

Comments

  • simonindiasimonindia Member

    @Mridul said:
    I need to pay an Invoice. The site and client area both are not reachable.
    I have a feeling they are being DDoSed.

    Can any one access them ?

    PS : Im a satisfied client. No issues, this is first such even for me.

    You are satisfied client that's good

    but why open a thread for temporary Un- accessibility of Client area

    the above statement contradicts each other

  • MridulMridul Member

    Simon, actually im their reseller.

    Their Service is very satisfactory, its just that im unable to access the Client area ( so no support ) and theur email also trails with @hostsailor.com , so no point in sending emails.

    I only wanted to appraoch a rep, so that i can get in touch with them anyhow.

  • CasterCaster Member

    uta OK for me. use a web proxy if you can't .

  • MridulMridul Member

    I tried, but proxy too gives a timeout.

  • WolfWolf Member
    edited February 2016

    @Mridul

    Can reach them from my desktop but can't from my italian server (virtual workplace).

  • simonindiasimonindia Member

    @Mridul said:
    Simon, actually im their reseller.

    Their Service is very satisfactory, its just that im unable to access the Client area ( so no support ) and theur email also trails with hostsailor.com , so no point in sending emails.

    I only wanted to appraoch a rep, so that i can get in touch with them anyhow.

    I can open the site check now

    https://clients.hostsailor.com/clientarea.php

  • flopvflopv Member

    I think, they are still down. Unable to load the website.

  • HostSailorHostSailor Member, Patron Provider

    @Mridul said:
    I need to pay an Invoice. The site and client area both are not reachable.
    I have a feeling they are being DDoSed.

    Can any one access them ?

    PS : Im a satisfied client. No issues, this is first such even for me.

    We have tested the site with VPN and without, it works fine, please hand us your IP address if you can't access so we can debug this on our end, we have no downtime, ddos or network routing issues today.

    Thanked by 2Wolf Mridul
  • fazarfazar Member

    also unreachable for me. im using XL Axiata network @ Indonesia.

  • HostSailorHostSailor Member, Patron Provider

    @fazar said:
    also unreachable for me. im using XL Axiata network @ Indonesia.

    Would it be okay to share your IP with me? just to run some checks on our end perhaps its a routing issue on our end or in Asia, etc.

  • fazarfazar Member
    edited February 2016

    @HostSailor said:
    Would it be okay to share your IP with me? just to run some checks on our end perhaps its a routing issue on our end or in Asia, etc.

    here.. [redacted by @Amitz: Never, ever post your IP on LET. Do that via PM for your own security, please!]

  • HostSailorHostSailor Member, Patron Provider

    @fazar said:
    here.. [redacted by Amitz: Never, ever post your IP on LET. Do that via PM for your own security, please!]

    I meant via private message that is.

    We seem to have some issues with some certain locations, site is not down, but its down for some people, we are looking into this already with the network team.

  • bersybersy Member

    http://i.ping.pe/f/U/img_fU321ByG.png

  • HostSailorHostSailor Member, Patron Provider

    I think its looking better now, feel free to try?

  • MridulMridul Member

    Its online fr me now.

  • MridulMridul Member

    EDIT : I cant connect now. I checked host-tracker.com it says : 18 Failed.

  • sinsin Member

    I just tried and I cannot connect either from here in the States (via Verizon FiOS)

  • HostingSpecialistsHostingSpecialists Member

    Can't access from UK... Not good.

  • WolfWolf Member

    Let me think about your response when I tried to explain this on your chat...

    'There is no problem. Did you try to restart your browser and/or computer? I can open our homepage just fine, it IS online.'

  • HostSailorHostSailor Member, Patron Provider
    edited February 2016

    @Wolf said:
    Let me think about your response when I tried to explain this on your chat...

    'There is no problem. Did you try to restart your browser and/or computer? I can open our homepage just fine, it IS online.'

    Please read this thread, its clearly about some people not being able to connect, when our team on livechat were able to connect, its normal to ask those basic questions.

    Today we have been made aware of such connection issues for some people/countries, and its being worked on.

  • raindog308raindog308 Administrator, Veteran

    Works for me (west coast US). Also down or just me says it's up:

    http://www.downforeveryoneorjustme.com/clients.hostsailor.com/clientarea.php

    Not a HS customer though they're on my list for future projects.

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