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VOLUMEDRIVE
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VOLUMEDRIVE

bijan588bijan588 Member
edited January 2013 in General

Hello Bijan XXXX

We are proud announce the beta launch
of our ticketing system and client portal.

Your username and login for the client portal are:
https://my.volumedrive.com/
Username: XXXXXX
Password: XXX

Ticketing system
For enhanced support quality, we are bringing our ticketing system
online for all support emails. Starting today, emails sent to
[email protected] will be entered into our ticketing system
automatically. Current customers can view all of their tickets by
signing in to our new Client Portal.

Client Portal
https://my.volumedrive.com/
We are also announcing the launch of our client portal. From this
interface, you can view your invoice history and pay invoices. The
client portal also allows you to manage your support tickets: You
can create new tickets and reply to existing ones. (We will be
adding additional features to the client portal in the near future,
as well.)

Horray!

Comments

  • AsadAsad Member
    edited January 2013

    Horray!

  • Wow, about time!

    Might consider buying from them now.

  • About time.

    Discord: robert#8239

  • About time!! Might buy something now. The big question though, does it work and does it look good?

  • AnthonySmithAnthonySmith Top Provider

    @dominicl said: does it work and does it look good?

    And above all of that, what makes you think they will use it?

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

  • Emails are forwarded to the ticket system.

    Pricing is still expensive though, to the point where it's hardly profitable.

    @AnthonySmith said: And above all of that, what makes you think they will use it?

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • @AnthonySmith said: And above all of that, what makes you think they will use it?

    True true

  • AnthonySmithAnthonySmith Top Provider

    @Jacob said: Pricing is still expensive though

    You think VD prices are expensive?

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

  • Once all the addons, etc are on. Compared to the margins I have at other locations, yes.

    @AnthonySmith said: You think VD prices are expensive?

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • AnthonySmithAnthonySmith Top Provider
    edited January 2013

    haha fair enough, I just priced up an E3 | 16 GB | 2 x 1TB | 64IP's for about $100 p/month, the only place I can get that cheaper is in a spare bedroom :)

    Anyway raid 1... so not even worth a sniff.

    edit: that was an x3450 not E3

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

  • How about raid10, who's mad enough to run a production node with paying clients on raid1.

  • I use RAID 10, and the IPs I pay full price.

    AboveClouds • UK Company • UK Datacentre • UK Customer Support

    High Performance Pure SSD Cloud Hosting with a personal touch

  • AnthonySmithAnthonySmith Top Provider

    @apollo15 said: How about raid10, who's mad enough to run a production node with paying clients on raid1.

    I agree, sadly many think it is fine, and I suppose it is as long as people are aware of what they are buying before they buy it.

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

  • Wow, they finally have a panel. Makes me want to buy a server just to test the customer panel.

  • IshaqIshaq Member, Provider

    Finally.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • I hope it means support improves. Having a portal doesn't automatically mean there will be support.

    Serving you the best VPS, Web hosting, dedicated servers and more - Cloud Shards | Query Foundry
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  • AnthonySmithAnthonySmith Top Provider

    @Jack said: Support has never been bad in my eyes?

    Should have gone to spec savers!

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

  • @AnthonySmith said: Should have gone to spec savers!

    Haha!

    Anyone know what the new panel is like? I remember having a server with them ages ago and they still kept on insisting they were working on a panel. Lets see if it can live up to the long development.

    I'm a software developer :). If you need any help with anything, feel free to ask!

  • LV_MattLV_Matt Member
    edited January 2013

    Hmm: https://my.volumedrive.com/support/

    I am not a customer, but I am guessing OSTicket has something to do with it as its sitting there in the back :)

  • AnthonySmithAnthonySmith Top Provider

    "Copyright © osTicket.com. All rights reserved" that pretty funny given that they "have been developing their own system" for 2 years.

    I am no longer active here, find me at https://talk.lowendspirit.com (Just like LET without the scams)

  • Wow :P Do they use it though?

  • Just submitted a "test" ticket, and got a reply in 2 minutes.

  • @dominicl said: Just submitted a "test" ticket, and got a reply in 2 minutes.

    Seems VolumeDrive have noticed the benefits of tickets over emails then.

  • @LV_Matt said: Seems VolumeDrive have noticed the benefits of tickets over emails then.

    Looks like it. took them 2 years to install osticket though.

  • IshaqIshaq Member, Provider

    @dominicl said: Just submitted a "test" ticket, and got a reply in 2 minutes.

    That's good to know.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • @dominicl said: Just submitted a "test" ticket, and got a reply in 2 minutes.

    Don't annoy sales/support teams. I really hope you didnt open a ticket just saying "testing your help desk"

  • @DamienSB said: Don't annoy sales/support teams. I really hope you didnt open a ticket just saying "testing your help desk"

    No, I asked a question :P

  • @dominicl said: No, I asked a question :P

    Was it a stupid question?

    Im kidding. Personally tickets that dont have a question or responses that don't add any real value to a ticket are annoying. Responding "Thanks!" just makes me have to manually close the ticket.

  • @DamienSB said: Was it a stupid question?

    Im kidding. Personally tickets that dont have a question or responses that don't add any real value to a ticket are annoying. Responding "Thanks!" just makes me have to manually close the ticket.

    Not really, lol ;)

  • shovenoseshovenose Member, Provider
    edited January 2013

    I might actually consider using them now!

  • MonsteRMonsteR Member
    edited January 2013

    @AnthonySmith said: "Copyright © osTicket.com. All rights reserved" that pretty funny given that they "have been developing their own system" for 2 years.

    About time, Even if they did throw together some open source code to make it :)

    RaptorNode.com - DDoS Protected|VPS|Cloud|Dedicated Servers|Collocation - Los Angeles, CA
    SamuraiBit Security
  • Good luck using Volumedrive for anything other than personal / your own client use.

    People in the know won't buy a VPS from a Volumedrive server.

    Ticketing and desk, yes, about time. Hopefully the response time improves to better than a response in two weeks. Been there and done with them a while back.

  • @pubcrawler said: Good luck using Volumedrive for anything other than personal / your own client use.

    People in the know won't buy a VPS from a Volumedrive server.

    What about their dedicated servers?

  • Dedicated servers. Hmm. I'd say VolumeDrive probably does better with those. Hard to say well though.

    Unsure how you could use VD up until this point with no ticketing and random response time. That email only routine got tired years ago.

    "Yeah [customer] our server is on the fritz right now. We are communicating with our upstream provider via email. Eventually, we hope they'll respond."

  • Awmusic12635Awmusic12635 Member, Provider
    edited January 2013

    I had a dedicated server with them for about a year. Worked quite well and could usually use my full 100mbps. If the issue was important I recieved a reply fast via email. If not it took a bit longer.

    Subnet Labs, LLC Contact Us Deploy to: Seattle, Dallas or NYC
    Impact VPS | Cloud Servers | Storage Servers | Impact Shared | Shared Hosting

  • komokomo Member
    edited January 2013

    Does Volumedrive have a some kind of administration interface like OVH where you can install whatever you want or a netboot etc?

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