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BuyVM Problem
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BuyVM Problem

travisappletravisapple Member
edited January 2013 in General

I’ve been a lurker here at LET for about a year and after hearing all the good reviews about BuyVM I decided to pick up a node a few months ago. I paid with Paypal and the node showed good performance. A few months went by and I needed another bigger node and so I went to BuyVM and bought another one using the same BuyVM account and PP account.

At this point, I experienced some of the most bizarre customer service I’ve ever seen from any company. This could be due to the owner, Francisco, is in the middle of moving the LA servers to LV and he might have had some temp workers answering emails at the time. The following happened on Jan 12th.

1: A few minutes after ordering one new node and one spare IP and paying my bill (for a year) I received an email from paypal saying that $112 of my $132 of my payment was refunded.

2: Clearly this was a mistake so went to log into my BuyVM account and found it deleted.

3: Having no other way to contact them I created another account so I could create a ticket. I can’t paste the resulting ticket here because BuyVM deleted this account too after the following discussion.

4: I explained what happened. I got a response in about 10 minutes from “Anthony” telling me to read a page on their site about how they delete accounts when there was fraud.

5: I replied (honestly and politely as I could) explaining how I was an existing customer and how I didn’t try to defraud them. I didn’t match any of the things listed on the page he sent. I used the exact same paypal account as the previous node a few months earlier. There was no change in my contact info.

6: He answered, “We don’t do business with people who commit fraud.”

7: I replied back asking what about my account was suspected of fraud and asked to have the remaining $20 refunded if they simply didn’t want my business.

8: A few hours later I got this in an email, signed by a “Aldryic C'boäs”:
“This issue was clearly explained in ticket 416463. As you have yet violated our Terms of Service AGAIN by opening yet another duplicate account, there will be no further negotiations. Any further attempts at opening multiple accounts will simply result in you being permanently banned from service with us.”

9: The second account was then deleted. At this point I have no way of contacting any representative at BuyVM. I still have a node there (3 months left on it) and they have made it clear that they would delete that if I made another account or tried to contact them.

I’m posting this here because LET led me to become a customer of BuyVM in the first place. I’ve since bought another node at another company (paying with the same PP account) and have had no problems. I understand that a good number of you won’t believe this story because only Francisco can confirm it and there’s little chance of that. I suppose this is a cautionary tale in that not everything about the company is great. The performance of the other node was good but this experience has been laughable.

Info about me:

  • American, California. Not using a VPN.
  • Over 21
  • PP account is clean and verified and has been around for 10+ years
  • Never contacted BuyVM support prior to this.
  • Didn’t use a throwaway email account. This is my primary email and it’s the same as is on my PP account.
  • The physical address tied to my PP account is the same as was on my BuyVM account.
  • Existing node has not been hacked and nothing strange is going on with it.

What if I need tech support on this other node?

How do I get my remaining $20 back? PP chargebacks are pretty shady and this is only for a last resort.

Can I assume that this is not an isolated thing since two different admins reviewed the situation?

«134

Comments

  • IshaqIshaq Member, Provider
    edited January 2013

    Well, I don't work for them, or don't know what's going from their view, but you seem legit.

    @Francisco here might be able to help.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • Did you purchase your second VPS with your main account or did you open a new client account to make that purchase? Sometimes their rules confuse people, don't feel let down by it.

    Also flagging @francisco to try and help you out.

    Hostigation High Resource Hosting - SolusVM KVM VPS / Proxmox OpenVZ VPS- Low Cost Comodo SSL Certificates
  • AlexBarakovAlexBarakov Member, Provider

    How are you able to keep your node if you account is deleted?
    To me it sounds like you had 1 account and created a new one for the new order?

    AlphaVPS - Cheap VPS out of London, UK | Sofia, BG | Nuremberg, DE | NYC, US and LA, US. Cheap Dedicated servers with fast delivery!

  • BK_BK_ Member

    Linked @Francisco to this in IRC. He hasn't acknowledged it though yet.

    Don't worry, they're good people. I'm sure you'll be taken care of :)

  • FranciscoFrancisco Top Provider

    Here's what the guys said about your story:

    [4:59:25 PM] Francisco: could someone please fill me in on http://www.lowendtalk.com/discussion/7399/buyvm-problem
    [4:59:44 PM] Aldryic C'boäs: Let me have a peek
    [5:00:50 PM] Aldryic C'boäs: Ah, ok, I remember this guy.
    [5:01:02 PM] Aldryic C'boäs: He had a service terminated for nonpayment, never paid the invoice
    [5:01:12 PM] Aldryic C'boäs: logged into his account, tried to order, was blocked by the unpaid invoice
    [5:01:22 PM] Aldryic C'boäs: proceeded to open a new account the same day and order.
    [5:02:04 PM] Aldryic C'boäs: I caught the duplicate, merged his accounts. Since he blatantly tried to dodge the old invoice, I marked it as paid from his recent order, refunded the remaining balance, explained what happened via support ticket.
    [5:02:41 PM] Aldryic C'boäs: (no accounts were deleted, only merged. He likely assumed deletion since merging accounts means you can't login with the second email anymore, so I always made sure the merged account had the latest email he used)
    [5:03:21 PM] bzImage: pony wont nuke accounts with dues if they are an established client
    [5:03:24 PM] Aldryic C'boäs: He proceeded to immediately open yet another account, and tried again. At which point I warned him again about the multiple accounts.

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
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  • That sounds more logical. I agree with Aldryic

    Catalyst Host - Pie Approved!
  • I agree with Aldryic

  • TheLinuxBugTheLinuxBug Member
    edited January 2013

    The only confusing part to me is the OP said that he had 3 months left on his existing service, if this is the case, how can their be an outstanding invoice that hasn't been paid? Are they forcing him to renew his existing account before allowing him to sign-up for another? There is defiantly some information missing from this story.....

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  • FranciscoFrancisco Top Provider
    edited January 2013

    @TheLinuxBug said: The only confusing part to me is the OP said that he had 3 months left on his existing service, if this is the case, how can their be an outstanding invoice that hasn't been paid? Are they forcing him to renew his existing account before allowing him to sign-up for another? There is defiantly some information missing from this story.....

    If he has an unpaid invoice from before it means that he ordered service at a previous time and didn't close the service properly. We still had to hold onto that spot for a few weeks.

    Invoices always come a week or so in advance. I think yearly vm's bill 2 - 4 weeks before head just to give people time.

    EDIT - I actually got word from Aldryic. So it looks like he had a a previous account before the one where he had service on. They ordered before Aldryic got his latest major overhaul of our fraud system in place. Once the accounts merged, the account that was in good standing picked up the unpaid invoice from the bad one.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • Yep, this is a problem here too, have people with many accounts either because they wanted to get some promo that was one per account, they were afraid to be cancelled if one VM was caught breaking rules or had unpaid invoices.
    In case of violations like spam and the like, I close all their services I can find, if only for unpaid invoices, well, I forget to close the services properly sometimes too, so, I can understand if it happens once for a returning customer... But those people will not be having the benefit of the doubt when something happens later.
    And in the case of promos one per account, that is legacy only, we dont do those anymore exactly because of this, it is too much trouble to play police.

    Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

  • Have to say, Aldryic and Anthony keep a very tight ship running with their billing, which is exceptional considering the amount of stuff Francisco breaks.

    Every time I see one of these kinds of threads (not that there's many), Francisco always pops up with more than adequate logs to clear up the story.

    That's good team work.

    @travisapple said: I understand that a good number of you won’t believe this story because only Francisco can confirm it and there’s little chance of that.

    I see the bait right there.

  • @Francisco said: I actually got word from Aldryic. So it looks like he had a a previous account before the one where he had service on. They ordered before Aldryic got his latest major overhaul of our fraud system in place. Once the accounts merged, the account that was in good standing picked up the unpaid invoice from the bad one.

    So, if they had an account in good standing why go on a shitfest with them then? I understand needing to keep policies in line, but perhaps the user didn't remember having an unpaid invoice on another account?

    Suddenly freaking out because a client wants to purchase another product from you when they like your services isn't the way customer service works..

    This is going to be interesting.

  • FranciscoFrancisco Top Provider

    @MrObvious said: So, if they had an account in good standing why go on a shitfest with them then? I understand needing to keep policies in line, but perhaps the user didn't remember having an unpaid invoice on another account?

    As Aldryic said, there was 'obvious proof he was dodging', be it login attempt logs, etc.

    Aldryic's tough but he's also more than reasonable and works things out with people all the time. Sometimes they get the invoice nuked, sometimes chopped back a lot, or a payment plan if they're tight budget wise.

    He doesn't take kindly to people trying to circumvent the system though.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • MunMun Member without signature

    @MrObvious said: @Francisco said: I actually got word from Aldryic. So it looks like he had a a previous account before the one where he had service on. They ordered before Aldryic got his latest major overhaul of our fraud system in place. Once the accounts merged, the account that was in good standing picked up the unpaid invoice from the bad one.

    So, if they had an account in good standing why go on a shitfest with them then? I understand needing to keep policies in line, but perhaps the user didn't remember having an unpaid invoice on another account?

    Suddenly freaking out because a client wants to purchase another product from you when they like your services isn't the way customer service works..

    Ughh? Did you read the full context of the post.

    @travisapple said: I’ve been a lurker here at LET for about a year and after hearing all the good reviews about BuyVM I decided to pick up a node a few months ago. I paid with Paypal and the node showed good performance. A few months went by and I needed another bigger node and so I went to BuyVM and bought another one using the same BuyVM account and PP account.

    Here he states he is using the service, assume he means actively.

    @Francisco said: Here's what the guys said about your story:

    [4:59:25 PM] Francisco: could someone please fill me in on http://www.lowendtalk.com/discussion/7399/buyvm-problem

    [4:59:44 PM] Aldryic C'boäs: Let me have a peek
    [5:00:50 PM] Aldryic C'boäs: Ah, ok, I remember this guy.
    [5:01:02 PM] Aldryic C'boäs: He had a service terminated for nonpayment, never paid the invoice
    [5:01:12 PM] Aldryic C'boäs: logged into his account, tried to order, was blocked by the unpaid invoice
    [5:01:22 PM] Aldryic C'boäs: proceeded to open a new account the same day and order.
    [5:02:04 PM] Aldryic C'boäs: I caught the duplicate, merged his accounts. Since he blatantly tried to dodge the old invoice, I marked it as paid from his recent order, refunded the remaining balance, explained what happened via support ticket.
    [5:02:41 PM] Aldryic C'boäs: (no accounts were deleted, only merged. He likely assumed deletion since merging accounts means you can't login with the second email anymore, so I always made sure the merged account had the latest email he used)
    [5:03:21 PM] bzImage: pony wont nuke accounts with dues if they are an established client
    [5:03:24 PM] Aldryic C'boäs: He proceeded to immediately open yet another account, and tried again. At which point I warned him again about the multiple accounts.

    Here he merges the account and informs the customer that there is an issue with him making multiple accounts after he makes another one.

    @Francisco said: EDIT - I actually got word from Aldryic. So it looks like he had a a previous account before the one where he had service on. They ordered before Aldryic got his latest major overhaul of our fraud system in place. Once the accounts merged, the account that was in good standing picked up the unpaid invoice from the bad one.

    Francisco

    Here he explains that the fruad system was doing its job...

    I don't see where they went ape? They are running a business.

  • FranciscoFrancisco Top Provider

    Right from the horse's mouth

    [5:51:37 PM] Aldryic C'boäs: as a reply to MrObvious, you can tell them that system logs clearly showed the guy trying to purchase on the account with the unpaid invoice, then creating a new account immediately after to order from without bothering to resolve the issue with us. Very blatant attempt to dodge TOS.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • jcalebjcaleb Moderator

    I trust Aldryic's words more than OP's. He takes care of me very well in all my issues.

  • I hate you for that video now, Fran... ;-)
    How shall I sleep with that sound in mind?

    For those who care:
    You can now find me at https://talk.lowendspirit.com or https://www.hostballs.com

  • Nick_ANick_A Top Provider

    BuyVM is terrible and Francisco is a horrible owner!

    :D

    RamNode: High Performance Cloud VPS
    NYC - LA - ATL - SEA - NL - DDoS Protection
  • MunMun Member without signature

    @Nick_A I know of a customer that hates your service....

  • Nick_ANick_A Top Provider

    @Mun said: @Nick_A I know of a customer that hates your service....

    Not sure if you're serious or what, but I was clearly joking about Fran. I have two BuyVMs.

    RamNode: High Performance Cloud VPS
    NYC - LA - ATL - SEA - NL - DDoS Protection
  • @Nick_A said: I have two BuyVMs.

    One for each testicle?

  • MunMun Member without signature

    I am tired of providers pissing on each other.... ( so though you maybe joking it is common to be an a-hole on LET, and it isn't just you. )

  • BK_BK_ Member
    edited January 2013

    Hey, hey, it was obvious sarcasm.

    Both @Nick_A and @Francisco provide exceptional service :)

  • Nick_ANick_A Top Provider

    @Mun said: I am tired of providers pissing on each other.... ( so though you maybe joking it is common to be an a-hole on LET, and it isn't just you. )

    Do you usually see people criticize a host and then put a :D immediately afterward?...

    I think anyone who keeps up with this forum can tell that Fran and I have a very amicable relationship on here. I'll just chalk this up to a misunderstanding.

    Although, on a serious (maybe?) note, whoever that customer is you're referring to, I'd love for you to have him contact me.

    RamNode: High Performance Cloud VPS
    NYC - LA - ATL - SEA - NL - DDoS Protection
  • jcalebjcaleb Moderator

    I hear ramnode have old and very slow hardware =)

  • jarjar Provider
    edited January 2013

    I am tired of providers pissing on each other....

    ...

    I know of a customer that hates your service....

    ...

    Links: Gaming-Servers.net · Town-Assembly.com · DidYouTryRestartingIt?

    Well that was my humor for the night.

    MagicSpam blackmails providers into buying their software, and ServerHub is a professional spam organization.

  • Sorry, I had a dinner date with the wife. Back now and will try to field some of this stuff.

    @miTgiB said: Did you purchase your second VPS with your main account or did you open a new client account to make that purchase? Sometimes their rules confuse people, don't feel let down by it.

    I made the purchase with my first account. The only other account I ever made was the second account as described above. If a BuyVM rep could PM me the email on the other account that was supposed to be mine then maybe we could figure out what's going on. I have no access to any account at buyVM at this point.

  • @Alex_LiquidHost said: How are you able to keep your node if you account is deleted?

    To me it sounds like you had 1 account and created a new one for the new order?

    The ticketing system is somewhat separate from the node management system. Different username/password for each. I still have a working node management login.

  • @Francisco said: I caught the duplicate, merged his accounts. Since he blatantly tried to dodge the old invoice, I marked it as paid from his recent order, refunded the remaining balance, explained what happened via support ticket.

    Francisco, thanks for your reply. I don't know what this is about. What date did the first node lapse? What email was this tied to? I'd like to track this issue down if you have the time.

  • @SonicVPS said: I see the bait right there.

    I won't deny it. I was a little frustrated at the time of writing.

  • FranciscoFrancisco Top Provider

    @travisapple said: Francisco, thanks for your reply. I don't know what this is about. What date did the first node lapse? What email was this tied to? I'd like to track this issue down if you have the time.

    You're welcome to contact [email protected] or reply to any tickets you still have open.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • trewqtrewq Administrator, Moderator, Provider

    Dat multiposting

  • travisappletravisapple Member
    edited January 2013

    @Francisco said: trying to purchase on the account with the unpaid invoice, then creating a new account immediately after to order from without bothering to resolve the issue with us. Very blatant attempt to dodge TOS.

    No, as stated above, I created the new account to create a ticket. I was unable to contact you in any other way. I did not attempt to create a new purchase on the new account.

    @Francisco said: You're welcome to contact [email protected] or reply to any tickets you still have open.

    Very well. I couldn't find this email posted on any page of your site or anywhere else. I'll try to work it out with him via email and not on this page.

  • CVPS_ChrisCVPS_Chris Member, Provider

    This makes no sense to me what so ever from a business stand point. I have never seen something so shady.

    Here is a hypothetical situation, I will let you be the judge:

    • So say I order a VPS for $20 a month.

    • After 4 months I decide I no longer need it but was satisfied with the service and could potentially come back and just let my service terminate. ( Like most people do )

    • 3 months later, something comes up and I need a VPS. I order for a year, $132. The payment goes through, and I get my details. An hour later, I get an email that my invoice was refunded but for only $112.

    • I then find out my $20 was stolen from an old service that was terminated and NEVER used and I can only have a service if I pay off the invoice from MONTHS ago.

    In this case, I have no problem with refused service because of an overdue invoice, but I do have a problem with the $20 being stolen. Both services were never used so I don't see how the $20 can be justified by BuyVM.

    I dont want to bash anyone, but I really see a problem here, and would even venture to say its illegal. All $132 should have been refunded if that was the route taken.

    Does anyone follow me, or are you just going to call me crazy?

    ***************************************DISCLAIMER***************************************
    I am not trying to bash, I just want to see if my feelings are legitimate.
    ***************************************DISCLAIMER***************************************

    ColoCrossing.com - Premier Datacenter and Cloud Solutions for Business

  • jarjar Provider
    edited January 2013

    @travisapple said: No, as stated above, I created the new account to create a ticket. I was unable to contact you in any other way. I did not attempt to create a new purchase on the new account.

    If Aldryic made a mistake he'll be glad to realize it and correct it, he's a good guy. They all are. Anthony is a bit...overworked, but they're good guys. Stay calm in your interactions for the best result, seems like you're good at that, just keep that up. They are a big target for scammers and they've gotten very good at weeding them out, but you have to be militant about it to pull off their number of clients, prices, and number of staff, while maintaining the quality that they do.

    MagicSpam blackmails providers into buying their software, and ServerHub is a professional spam organization.

  • @CVPS_Chris said: All $132 should have been refunded if that was the route taken.

    At this point, I've purchased a node from another provider that I'm quite happy with. I'd love to have that $20 back but it's only $20. I'm still a bit upset at the time wasted though.

  • @CVPS_Chris, if you don't cancel a VPS at the end of the month, then those resources are held up, in case you just forgot to pay and still want the VPS or need to retrieve data or whatever. The resources are, in effect, still being used. Therefore, it's only fair to pay for those resources.

  • AldryicAldryic Member
    edited January 2013

    ***************************************DISCLAIMER***************************************
    No, I am not 'coming back' to LET, there's still far too much childish drama from supposed adults here for my liking. Just clearing this issue up since Fran's out at the moment.
    ***************************************DISCLAIMER***************************************

    A complete log of the client's activities, with the emails he registered with obviously redacted for his privacy.

    06/30/2012 13:23 - Registered under travisapp[REDACTED]
    
    06/30/2012 13:23 - Ordered SJ 512OVZ (server2.pple.org)
    
    06/30/2012 13:24 - 512OVZ Provisioned
    
    08/16/2012 07:52 - 512OVZ Terminated for Nonpayment
    
    09/01/2012 02:42 - Attempted Order on travisapp[REDACTED], denied for outstanding invoice
    
    09/01/2012 02:49 - Registered new account under travis[REDACTED]
     - ^ And there is the willful violation of our TOS.  Like Fran said, should've just discussed the matter with us before trying to evade.
    
    09/01/2012 02:51 - Ordered SJ 512OVZ (remington)
    
    (After Fraud Module Updates)
    
    01/12/2013 11:16 - Attempted to order SJ 1024OVZ (client01)
    
    01/12/2013 11:49 - Opened ticket to client (416463) explaining the order cancellation, and duplicate accounts.  Accounts merged under the most recent email (@dreamsage.com).  This ticket was never answered by the client.
    
    01/12/2013 11:49 - Refund minus dues owed for outstanding invoice issued
    
    01/12/2013 12:00 - Registered under travisapp[REDACTED]
    
    01/12/2013 12:06 - Client opens ticket 470889 claiming ignorance of the situation.  Multiple accounts are once again merged into the latest, and the situation explained.  Again.
    
  • FranciscoFrancisco Top Provider

    @CVPS_Chris said: I then find out my $20 was stolen from an old service that was terminated and NEVER used and I can only have a service if I pay off the invoice from MONTHS ago.

    You didn't read the TOS then. Our TOS says you must cancel a service and simply letting it get terminated by us doesn't count.

    Everyone clicks the 'i accept the AUP/TOS' button, but how many read it?

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • jarjar Provider

    @Aldryic said: from supposed adults

    Hey now, I have a name. Also, hell froze over tonight. Everyone take note.

    /wave

    MagicSpam blackmails providers into buying their software, and ServerHub is a professional spam organization.

  • BK_BK_ Member

    @Francisco said: Everyone clicks the 'i accept the AUP/TOS' button, but how many read it?

    [Offtopic] I've always wondered what companies actually track people who've visited/spent more than five seconds on their TOS page. It'd be humorous to see what percentage of users just derpingly click I ACCEPTZ!!!!!!11!, IMO.

  • CVPS_ChrisCVPS_Chris Member, Provider

    @Francisco said: You didn't read the TOS then. Our TOS says you must cancel a service and simply letting it get terminated by us doesn't count

    The ToS wouldnt hold up in court, it is illegal. You took funds used for one thing and implemented it to another non related service. The ToS is not an excuse to take someones money, especially on something that was not used.

    @NickM said: The resources are, in effect, still being used. Therefore, it's only fair to pay for those resources.

    For what 7 days? And that is totally up to the host on how long it is kept. If they want to be so "cheap" about it then just terminate on the first overdue day no questions asked.

    If someone has an overdue invoice with me and never pays and account terminated. I welcome them back, with open arms and do not expect money from before. It is totally ludicrous to think that this is ok, regardless of the situation.

    Then they are saying its "FRAUD". Since when does a provider get to keep fraud money if this is a legit claim?

    ***************************************DISCLAIMER***************************************
    I am not trying to bash, I just want to see if my feelings are legitimate.
    ***************************************DISCLAIMER***************************************

    ColoCrossing.com - Premier Datacenter and Cloud Solutions for Business

  • jarjar Provider

    @BK_ said: I've always wondered what companies actually track people who've visited/spent more than five seconds on their TOS page. It'd be humorous to see what percentage of users just derpingly click I ACCEPTZ!!!!!!11!, IMO.

    Funny, here's my first ticket with BuyVM:

    Jarland;

    >

    I'm currently in the process of revising our auditing procedures, hence the miswording in the documentation. Which, thank you for taking the time to read, btw. It's amazing how many people just blindly click 'I accept' without even bothering to look >_<

    >

    You should be receiving your VM Confirmation details shortly. Let us know if we can be of any further assistance.

    >
    >


    Aldryic C'boäs,

    MagicSpam blackmails providers into buying their software, and ServerHub is a professional spam organization.

  • @CVPS_Chris said: If someone has an overdue invoice with me and never pays and account terminated. I welcome them back, with open arms and do not expect money from before. It is totally ludicrous to think that this is ok, regardless of the situation.

    so its allowed for me to pay 1 month, then do not pay for the second and then re-register again for one moth and do not for the 2nd? and so on?

  • jarjar Provider

    @fixidixi said: so its allowed for me to pay 1 month, then do not pay for the second and then re-register again for one moth and do not for the 2nd? and so on?

    50% off! :D

    MagicSpam blackmails providers into buying their software, and ServerHub is a professional spam organization.

  • FranciscoFrancisco Top Provider

    @CVPS_Chris said: For what 7 days? And that is totally up to the host on how long it is kept. If they want to be so "cheap" about it then just terminate on the first overdue day no questions asked.

    We used to do this and people complained as well.

    As far as I know we hold it for 7 - 14 days.

    The difference between BuyVM and ChicagoVPS is that you load 125 2G's to a node and 'are never sold out', where as our nodes have very specific load outs.

    We can't just move that person into a 'holding node', since if that slot sells we're now overselling our resources.

    The policy is used by burstnet as well as far as I know, as well as many other dedi providers.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
    BuyShared - Shared & Reseller Hosting / cPanel + Softaculous + CloudLinux / Pure SSD! / Free Dedicated IP Address
  • travisappletravisapple Member
    edited January 2013

    @Aldryic said: 06/30/2012 13:23 - Ordered SJ 512OVZ

    Yes you're right I'd for gotten about this. I paid for a month of one of your 512mb nodes to run a test on. I spent about 10 min total time testing it and then forgot about it. If this was what this entire issue was over then I'm a little disappointed. I do slightly remember trying to pick up the "remington" node and getting an error that I didn't really understand and creating an account. Please understand that I don't have a logfile like you do and so my memory of spending a few bucks 6 months ago isn't the best.

    @Francisco said: You didn't read the TOS then. Our TOS says you must cancel a service and simply letting it get terminated by us doesn't count.

    You also got me here as well. I didn't read your TOS in its entirety. Please cancel all services I have with your company at this time.

  • FranciscoFrancisco Top Provider

    @travisapple said: If this was what this entire issue was over then I'm a little disappointed.

    Why?

    It's discipline. Countless customers of ours get VM's from other providers as well as us and take the things they've learned from our TOS (when to pay, best practice when cancelling a box, how not to be a dick on the node).

    The best part here is we even have a comic at the top of the page when you access the billing panel with an invoice due:

    http://i.imgur.com/djkcQ.png
    http://i.imgur.com/nffNW.png

    Come on, give me a break.

    Francisco

    BuyVM - Free DirectAdmin, Softaculous, & Blesta! / Anycast Support! / Windows 2008, 2012, & 2016! / Unmetered Bandwidth!
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  • Unfortunately I would find that forgetting about it is your fault considering you get an Invoice well before it's due. You could have gone in to cancel it before it was actually due.

  • CVPS_ChrisCVPS_Chris Member, Provider

    @Francisco,

    Dont talk about ChicagoVPS when you dont know diddly squat. Your trying to cover up the obvious unethical business you run by lies about us. I didnt want this to get nasty, but it can. Refund his $20 ( as its rightfully deserved ) and get this over with and change your policies.

    @fixidixi said: so its allowed for me to pay 1 month, then do not pay for the second and then re-register again for one moth and do not for the 2nd? and so on?

    How would you benefit from it? Your first VPS would be terminated, and you paid for your second VPS. How do you see yourself getting something for free?

    ColoCrossing.com - Premier Datacenter and Cloud Solutions for Business

This discussion has been closed.