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Our Website - Httpzoom.com

CloudxtnyHostCloudxtnyHost Member, Host Rep
edited January 2013 in Reviews

Hey Guys,

We've just had our name dragged through the mud by a client who was having bandwidth used from their server. After being directed to this forum he decided to go and use another which didn't cater to the lowend and its full of providers stating how "shocking" our service is. Such is life :-)

Can you guys as a community tell me if when looking at http://httpzoom.com/ if you'd consider the service you were viewing to be fully managed? Or any other thoughts you have on the level of service.

Thanks guys.

█ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
█ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc

Comments

  • It makes me think "heroku", so to me, yes, it does.

  • jarjar Provider

    I don't see the word unmanaged anywhere. I don't even see it in the TOS. As an experienced customer I'd assume it is unmanaged unless stated otherwise. An inexperienced customer may be justified in not thinking that way. You're not the only one vague about it though, that's something I've caught myself in recently.

  • Just add in there "self-managed".

  • IshaqIshaq Member, Provider

    "We currently accept: Paypal, Googlecheckout, Moneybookers, UK cheque, US check. Some payments may not be availble during sign up and contact will be required to activate the method."

    Still not corrected that, I told support about it ages ago.

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    @jarland @kairus I'm thinking that is the best way to proceed.

    @Ishaq I'll get the web guy on it.

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • NekkiNekki Moderator

    I'm an existing customer of your and I'm well aware of your stance regarding support your low end plans, but looking at it as if I was a new customer it isn't clear what level of support you offer at all.

    I didn't spot anywhere from homepage to purchase where the level of support was actually defined, but you do have plenty of text that suggests support is available, such as:

    Out of this world pricing, quality, and support.

    Our management are hands on and care about the day to day running of the business. This ensures that our staff provides great customer service and if you ever have a need to talk to management they are just a request away.

    I could see how someone without much common sense might infer you offer a managed service from that.

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • Not very clear what level of support; however I'd be interested to see how much the providers bashing you are charging to support their clients

  • @gubbyte said: It makes me think "heroku", so to me, yes, it does.

    If they were thinking of Heroku then they wouldn't be looking for a VPS, nor do they cater for folks who exactly need support.

    @httpzoom, I couldn't see the word managed anywhere, or unmanaged - A quick skim of the Terms of Service didn't help too much either. :/

    Need to reach me quickly? Ping me on Discord

  • IshaqIshaq Member, Provider
    edited January 2013

    @httpzoom said: @Ishaq I'll get the web guy on it.

    Great, you know.. I would really proof read. Spelling mistakes are a big problem, it may drive customers away. Good luck ;)

    [BudgetNode] DDoS Protected. 7 Locations (US/EU). Check out our latest offer!
  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    I decided not to be lazy and made the @ishaq change.

    Changes have been made to ensure customer know they are self managed. Comments are welcome.

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • jarjar Provider

    Well looking at the thread in question, there are two legitimate responses:
    A. The client is lying.
    B. You're providing terrible support even for unmanaged.

    Now I'll give you the benefit of assuming that the correct answer is A, because it's really none of my business anyway. Just thought I'd give you a fresh perspective outside of that forum, which seems to be a pretty trashy place.

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    Jarland,

    I'd not like to suggest the customer is lying, however with the amount of customers we have and the presence within this forum I'm not sure we'd get away with that kind of thing!

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • SpiritSpirit Disabled
    edited January 2013

    @httpzoom with this price range (£7.50/yr, £12/yr, £24/yr..) I would not expect managed service unless explicitely stated. Infact I would have some reservations with ordering service from you if you would say that it's fully managed for £12/yr. It would sound unserious. Some new, unexperienced hosts tryed it before and it never end well.

    A bit offtopic as you're already here.. :) As it seems your DC finally started to roll up IPv6. When can we expect it..? :)

    @jarland as their client I can't tell anything about "B" to be honest. So far apart from initial tun/tap activation request (it took 2 hours to have it enabled ) support wasn't needed. Their VPS "work".

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    @Spirit we are supposed to be in the BETA plan, however I've not heard anything from them so I'll bug them and see what is happening.

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • I quite like the design of the website, it's quite clear and looks quite professional, although the top bar seems a bit empty

    Back on topic, the site doesn't look low-end at all, the only reference I can find is the user testimonial from "cheapvpsdeals.info"

  • jhjh Member

    I would never expect management unless it is expressly included. If you want to be really explicit you can have something like EcoVPS - "Are you pro? Then why pay for support".

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    I've now Added:

    Self Managed

    To the feature list and on mouse over it says:

    What HTTP Zoom cover:
    VPS Node errors
    BackEnd VPS issues
    Network Connectivity

    We Do Not Support

    VPS OS System (Reinstalls can be issued via control panel)
    Software Installed on VPS
    Any other internal VPS issues

    Hopefully that now spells out everything :)

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • NekkiNekki Moderator

    Have you removed 'support' from the sub-header?

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • jarjar Provider

    @httpzoom said: We Do Not Support

    VPS OS System (Reinstalls can be issued via control panel)
    "WHO IS PINGING ME!?"
    Software Installed on VPS
    Any other internal VPS issues

    Fixed.

  • You have to realize that you are providing a service to the customer and in return you expect them to pay you on a monthly/yearly basis. Going above and beyond for your customers regardless of them paying extra for a fully managed service will guarantee them as a customer for life.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    @Nekki really i'm not sure I want to the support we provide in regards to the service we provide is good. If someone really needs our help we will also do things on a case by case or hourly basis.

    @Jarland I'd love to but thats maybe getting a bit specific haha

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • Can you make me a video on how to IP tables?

  • This is taking too long do you have skype?

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    @stylexnetworks its also a sure fire way of going out of business as you costing yourself lots of support costs which the product doesn't provide.

    The service HTTP Zoom provides is a very cheap VPS and limited support.

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • @httpzoom

    No it does not. It all depends on how far you want to go, are you looking to stay small and gradually grow or you want to go big all at once?

    You have to realize that as a company you are trying to gain reputation and create a brand as fast as possible. The better service you provide, the faster you can ensure your growth. Sure it will cost you money and man power now, but this business requires you to invest a large sum of money (depending on how big you want to go).

    To simply abandon your customer is never good way, specially with the amount of competition these days.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • jarjar Provider

    @stylexnetworks said: Going above and beyond for your customers regardless of them paying extra for a fully managed service will guarantee them as a customer for life.

    @httpzoom said: its also a sure fire way of going out of business as you costing yourself lots of support costs which the product doesn't provide.

    Both extremely valid points. I'm witnessing first hand how going "above and beyond" is extremely difficult. That isn't to say that I won't continue to do it, but I understand it.

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    @stylexnetworks, please use another thread to further your agenda. The topic was about the website.

    If you'd like to tell me how to run business' you are free to PM me and we can compare notes/success :)

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • @httpzoom

    I wasn't telling you how to run your business.

    Best of luck to you.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    @jarland the only difference is this is our business and therefore only we understand the purpose and goals we have. lets get back on topic if thats possible :)

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • @httpzoom said: [...] this is our business and therefore only we understand the purpose and goals we have [...]

    Maybe that's what caused the misunderstanding mentioned in the first post :-)

    La parole nous a été donnée pour déguiser notre pensée.

  • CloudxtnyHostCloudxtnyHost Member, Host Rep
    edited January 2013

    @japon, the misunderstanding in the first post is someone expecting a level of service we cannot and will not provide from HTTP Zoom. This was said because Stylex was suggesting we should change the way our business is run and that we were wrong in our policies.

    Do you have anything to say about the website ? or the initial thread question?

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
  • Could they have seen Full Kernel Management (for dedicated servers) and interpreted this as full management for vps's?

  • @httpzoom

    I was not implying in anyway that you should change the way you operate your business nor did I state there was anything wrong with your policies.

    You started a thread asking the community if you are being fair or unfair to the customer, therefore you are asking for the community's opinion on how you are running your business whether it was directly or indirectly.

    StyleX Networks Cloud VPS on Xen & OnApp - FREE AnyCast DNS

  • NekkiNekki Moderator

    @stylexnetworks I think you've misunderstood what the thread's about.

    Here lies Nekki. He loved massive amounts of storage, K-Pop and calling people cunts.

  • CloudxtnyHostCloudxtnyHost Member, Host Rep

    @Nekki,

    Exactly I'm asking the users of this forum to help me understand as a user when they visit the website if they have opinions on the management offered.

    █ Cloudxtiny.co.uk - Shared Hosting and VPS Hosting
    █ Dedicated Servers | UK,US,DE Datacentres | 24x7 Support | Follow: Twitter: @CloudxtinyInc
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